Salvatore Sinardi

They were not responsive. I waited an inordinate amount of time for my car to be repaired. The wait for the dealership to obtain approval of the repairs under the warranty was I waited an inordinate amount of time for my car to be repaired. The wait for the dealership to obtain approval of the repairs under the warranty was too long and I had to call the warranty company myself. I had brought the car in for repair in March and was charged $1,300 for repairs that did not fix the problem. I then waited to be scheduled for July 7, to have the Problem repaired. In the interim I made calls to the dealership even requesting that the service manager contact me, which he never did. I did receive a note from the parts department stating that the part that I had been waiting months for and which was sitting in the dealership waiting for them to schedule my repairs would be returned as it was waiting so long and not being repaired. I was dissatisfied with the service and had to pay $250 when they never fixed it to begin with. More

by MMILO Verified Customer Verified Customer

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Dear Frank, I am writing to you directly because of how incredibly kind and professional you were to me when I picked up my vehicle. When you stepped in, apologized for how I was treated, and ordered the b incredibly kind and professional you were to me when I picked up my vehicle. When you stepped in, apologized for how I was treated, and ordered the brake fluid flush to be done for free, you showed me what true customer service looks like. I am deeply grateful that you stood up for me when I was feeling overwhelmed. While I truly appreciate your personal intervention, the core issue regarding the $600.00 charge for front brake pads and rotors remains unresolved. I am writing this letter in hopes that we can resolve this matter amicably between us, as my anger is directed entirely at the deceptive actions of my service advisor, Sal, and not at you or the dealership as a whole. To help clarify why I am requesting a refund of the $600.00, I wanted to share the exact timeline of what Sal put me through: 1 Monday, 7:30 AM: I dropped my vehicle off and paid a $189.00 diagnostic fee to look into an engine issue alongside my CarShield coverage. 2 Monday, 2:00 PM: Your department filmed an internal diagnostic video showing the condition of my brakes. Sal did not share this video with me. 3 Monday, 5:00 PM: Sal called right before closing to state CarShield approved the caliper, wiper motor, and oil pan gasket. He stated I owed $340.00 out-of-pocket for extra items (brake hoses/gaskets). I approved the $340.00. Sal completely omitted any mention of needing front brake pads and rotors. 4 Tuesday, 5:00 PM: After holding my car for 33.5 hours, Sal called right at closing time with an unexpected ultimatum: he stated the shop More

by rodgers_jodi Verified Customer Verified Customer

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Efficient service and good communication Efficient service and good communication. My car was serviced on schedule. The courtesy drop off was a very convenient service service and good communication. My car was serviced on schedule. The courtesy drop off was a very convenient service More

by KHALEDALOK Verified Customer Verified Customer

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Thorough professional and personable He took the time to explain Murano transmission WHICH I AM NOT A FAN OF CVT but appreciated his candor explain Murano transmission WHICH I AM NOT A FAN OF CVT but appreciated his candor More

by Jhartigan Verified Customer Verified Customer

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Sal resolved an issue on my 25 Nissan rogue quickly. Will definitely call him again..... Will definitely call him again..... More

by NIKKIMAX73 Verified Customer Verified Customer

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Great experience Great experience, work was performed to expectations Sal was knowledgeable and friendly would come back for service again and deal with him directly. expectations Sal was knowledgeable and friendly would come back for service again and deal with him directly. More

by tburgh Verified Customer Verified Customer

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Professional and friendly dealership! This a my forth car purchase from Executive and will continue!! This a my forth car purchase from Executive and will continue!! More

by JOHN.DELCORE Verified Customer Verified Customer

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No problems. Service was great. Car was repaired in a timely manner. The same day as service appointment. Service was great. Car was repaired in a timely manner. The same day as service appointment. More

by ssrskol Verified Customer Verified Customer

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Excellent customer service and work was performed as expected They always include a free car wash If the work requires an extended period they provide free shuttle service and the driver, Maria is v expected They always include a free car wash If the work requires an extended period they provide free shuttle service and the driver, Maria is vey courteous More

by JC42099 Verified Customer Verified Customer

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Sal was amazing to work with! Super communicative, very efficient & friendly. Would definitely recommend him. Super communicative, very efficient & friendly. Would definitely recommend him. More

by Shontai Verified Customer Verified Customer

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