"Andy was great from the start. He reached out to me via..."
Andy was great from the start. He reached out to me via text the minute I inquired about the car I ended up purchasing. And we made a appointment to meet and when I arrived he was great.
We test drove the car and within a few hours we made a deal on the car. Great customer service and knowledge. I was buying a Mercedes not a Lexus and that never was anything Andy made me feel bad about !
"Brandon was professional from the start.He was prompt..."
Brandon was professional from the start.
He was prompt and yet not pushy.
He gave the information needed and respected our need for social distancing.
We only wish we had a better discount from the dealership as we got the impression that it can be negotiated only of we physically showed up at the Dealership.
In summary, Brandon is going places with his great attitude and attention to customer needs. We wish him the best.
"I had worked with Dylan for three weeks to find the car I..."
I had worked with Dylan for three weeks to find the car I wanted. He called when he found it and was an amazing sales person. Friendly, honest and very knowledgeable. He even programmed my contacts which I greatly appreciated.
"I had searched for a low mileage, certified pre owned..."
I had searched for a low mileage, certified pre owned RX350 with premium package and pristine condition for over a year. Once I submitted an inquiry, Brandon contacted me immediately by email and later by phone to answer any questions I had. We set up an appointment and he had the cars ready for test drive upon my arrival. My initial inquiry was lacking a NAV system and Brandon suggested another that had just come in but was in the back for detailing. We took an extensive test drive while he explained all the features. Once we selected the vehicle, the negotiations included an itemized list of what was in the offers. He worked with his manager to get us a discount and even offered to remove the certification if it would help with our budget (we decided to keep it). Once the price was settled, which did not take long, we were sent to Sam in Finance. He worked to get us a great interest rate and an extended warranty package. Neither Brandon or Sam were pushy or over bearing and were pleasant to deal with. Finally, Brandon made sure all the basic features were covered and offered a more extensive training session when we had more time. I would highly recommend Brandon and Sam and the Hennessy Lexus experience.
"Excellent Friendly Service"
We have been looking for a particular color RX350 Fsport.We were happy when Hennessy Lexus had 1. Blue/Red.We met Dylan at the dealership and he was already prepared to show us the car.He was very friendly and knowledgeable about the suv and let us test drive it.We liked it and Dylan worked very hard to get us a good price.Excellent service and very kind. I would recommend buying your next vehicle from him.Finance was very quick and easy with Sam explaining everything again excellent. I look forward to working with them in the future.Thanks Sandra
"The second we stepped in, everyone was friendly. Dylan..."
- Mindy T
The second we stepped in, everyone was friendly. Dylan was informative, knew what he was talking about and most importantly honest. Would recommend anyone to him!
I cannot thank Nick enough for making my experience seamless, enjoyable, and exciting. Nick made me feel welcome from the first hello and took the time to connect with me. This is called identifying with the customer experience and I felt every facet of it! I was able to drive away with a BEAUTIFUL automobile...I LOVE IT! Thank you, Nick, for making this experience extraordinary.
Sam was also incredible...I owe him a huge thanks for going above and beyond!
"No pressure & willing to work with us. Brandon was awesome!"
Brandon was great from the start to the finish. He brought the vehicle to our home so my wife and I could test drive. He didn't pressure us at all. He answered all of my questions (which I asked a lot of!) and was willing to work with us to make the deal/purchase happen. Even after we purchased the vehicle, he went above and beyond to help us with some questions about the vehicle. Thanks Brandon for getting us the vehicle of our dreams!
"Top Shelf No Pressure Sales Experience"
Brandon was awesome to work with and was the consummate professional. I live 100 miles from Hennessy and Brandon met me half way for a test drive - that's customer service!