Sam Gaither
Sam Gaither at Tony Serra Nissan

Sam Gaither | Page 2

Service Director

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.8
22 Reviews

Dealership Experience

8 mos

Industry Experience

12 yrs, 5 mos

4.8

22 Reviews

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22 Reviews of Sam Gaither

February 27, 2026

Dealership Rating
Employee Rating

Buffy Smith was very kind and helpful. The service waiting area is nice. The service was fast. All of the staff is friendly. More

by aligilmore78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks , Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

Ali, that’s a solid visit. Kind help from Buffy, a comfortable waiting area, and quick service without cutting corners. We appreciate the 5 stars and you trusting Tony Serra Nissan in Cullman with your vehicle.

February 27, 2026

Dealership Rating
Employee Rating

I’ve been getting service done at this dealership for about 10 years now and Buffy is by far the best I’ve worked with in the service dept. I’ve only had the pleasure of being helped by her twice so far More

by tylermaples89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

Tyler, ten years of loyalty says a lot, and we don’t take that lightly. Hearing that Buffy stands out even after all that time means she’s doing it right. Consistent, clear, and dependable is what service should feel like. We appreciate you sticking with Tony Serra Nissan in Cullman and we’ll pass the Friday wishes along to Buffy.

February 15, 2026

Dealership Rating
Employee Rating

They did everything that they could to help me get my truck fixed. They also bent over backwards to help me understand the process. More

by swatts528
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks , Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

That’s what effort looks like. Getting the truck fixed is one thing, but taking the time to walk you through the process is just as important. We’re glad Zack, Buffy, and the team stepped up for you. Thanks for trusting Tony Serra Nissan in Cullman and for the 5 stars.

January 22, 2026

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Thanks for taking care of my wife’s car today we appreciate your help with this service More

by johnmathisz
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 04, 2026

Tony Serra Nissan responded

John, appreciate you. Glad we took good care of your wife's car and got you back on the road. Shoutout to Sam Gaither and the service team at Tony Serra Nissan.

January 09, 2026

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Employee Rating

Scanned my truck almost $400 worth. Told me I need to replace a $5,500 part. Fed the same codes into internet maintenance software. The codes "do not" indicate replacing that part at al More

by Steve
Service Price Transparency
Recommend Dealer
No

Other Employees Tagged: Buffy was fine.

Jan 11, 2026

Tony Serra Nissan responded

Steve, buying a truck six hours away, driving it six hours back to be repaired, and then bringing it here when it still wasn’t fixed is certainly a strategy. We performed a proper Nissan diagnostic and explained the results. When Sam reviewed the same online information you referenced, it pointed right back to the same repair path we recommended. Sometimes the internet and trained technicians end up on the same page. Diagnostics aren’t a scam, they’re how issues get narrowed down. What you choose to do with that information is always up to you. Hopefully the next stop is closer to home, or at least fewer hours away. We stand by the diagnosis at Tony Serra Nissan and wish you safe travels on the next leg of the journey.

Jan 11, 2026

Steve responded

You forgot to mention you charged me for "two"scans I needed a scan from a a Nissan dealer to purchase a security plus warranty from Nissan. You did that. Same scanner,same information. I already told you when I brought the truck in it was showing a P2002 code after a turbo install. I could come up with that code with any $29 scanner. I asked for MORE information from an advanced scan. You charged me for information I had already given you...then doubled the cost. There is a whole lot more information to gather given this truck's history before replacing a $5,500 filter on a 41,000 mile truck,a filter that typically lasts 150,000 to 200,000 or longer. Sorry but you were wrong and your approach was wrong. Buying a truck else where and bringing.it to another NISSAN dealership has nothing to do with double charging for information I already had. I have contacted Nissan customer service. They will call me Tuesday. Next Better Business Bureau. Then maybe the attorney General"s office. I don’t like people to take money from me for work they didn't do. All you did was regurgitate what I already told you and then charge almost $400 for MY information. Sorry that won't work for me.

January 09, 2026

Dealership Rating
Employee Rating

Buffy was very helpful. A brake problem was discovered during my oil change. I had to leave the car overnight. but Buffy arranged for me to have a loaner car. She was very h More

by thosfran
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Jan 17, 2026

Tony Serra Nissan responded

Thanks for the 5-star review and for choosing Tony Serra Nissan. Finding a brake issue isn’t fun, but Buffy made sure you were taken care of with a loaner and no added stress. That’s the kind of service we aim for. We appreciate you.

January 04, 2026

Dealership Rating
Employee Rating

My sales representative was just a joy to work with as well as each person that held a position of assistance. Very thorough, no pressure and very professional. Would highly recommend each and every membe More

by Highriskphoto
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Logan Minshall, Buffy Smith, Zac (the best!)

Jan 17, 2026

Tony Serra Nissan responded

Thanks for the 5-star review and for choosing Tony Serra Nissan. No pressure, no nonsense, just a solid team that knows what they’re doing. We appreciate the recommendation and hope to see you again.

December 30, 2025

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The only place I take my car to get it worked on is Tony Nissan thank you More

by paulturner6789dnc
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Jan 05, 2026

Tony Serra Nissan responded

That is loyalty we do not take lightly. Knowing your vehicle only sees our service department means a lot to us. Thanks for trusting Tony Serra Nissan with your car and for the 5-star review.

December 23, 2025

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Easy online option for scheduling appointments. Timely completion of tasks. Good communication. Polite and patient staff. More

by Abushey1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Dec 30, 2025

Tony Serra Nissan responded

That is exactly how service should work. Easy scheduling, clear communication, and no waiting around wondering what is happening. We appreciate you trusting Tony Serra Nissan for your service needs and thanks for the 5-star review.

November 29, 2025

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Great service experience as always. The new service team is excellent. They always exceed expectations. More

by bkohler094
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Dec 08, 2025

Tony Serra Nissan responded

Always good to hear the service crew is still out here overachieving. The new team has been on a roll and it shows in visits like yours. Thanks for trusting Tony Serra Nissan Cullman time after time.

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