Sam Gaither
Sam Gaither at Tony Serra Nissan

Sam Gaither

Service Director

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.8
19 Reviews

Dealership Experience

8 mos

Industry Experience

12 yrs, 5 mos

4.8

19 Reviews

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19 Reviews of Sam Gaither

March 27, 2026

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Employee Rating

Very nice and down to earth,courtesy and professional. will go back. And tell my friends and family. More

by sweattb009
Service Price Transparency
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Recommend Dealer
Yes
Mar 30, 2026

Tony Serra Nissan responded

That’s a combination we’re proud of. Down to earth but still professional is exactly the balance we aim for. We appreciate you saying you’ll be back and that you’ll tell friends and family. That kind of word-of-mouth means everything at Tony Serra Nissan in Cullman.

March 25, 2026

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I recently had my vehicle serviced at Tony Serra Nissan, and Buffy Smith made the entire experience outstanding. From the start, she was welcoming, professional, and very easy to talk to. She took the time More

by Matthewbrigsby
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Recommend Dealer
Yes

Other Employees Tagged: Amber Shockley, Buffy Smith

Mar 30, 2026

Tony Serra Nissan responded

Matthew, that’s strong feedback, and we appreciate you taking the time to leave it. Buffy does a great job keeping customers informed and making the service process feel smooth instead of stressful. Thanks for trusting Tony Serra Nissan in Cullman with your vehicle.

March 20, 2026

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simple to the point service appreciated greatly THANKS would patronize this location again in the future when are you guys going to bring back the MAXIMA so I can trade up More

by COUSINTONY
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Recommend Dealer
Yes
Mar 30, 2026

Tony Serra Nissan responded

Straight to the point works just fine around here. We appreciate the shoutout and would be glad to have you back at Tony Serra Nissan in Cullman. And if Nissan ever brings the Maxima back, we know at least one person ready to trade up.

March 10, 2026

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It was a stressfree experience, everyone was nice and it only took an hour to complete. More

by cdgable1992
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks, Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

An hour and stress free is a win in our book. Quick turnaround, friendly team, and no hassle is exactly what we aim for in our service department. Thanks for the 5 stars and for choosing Tony Serra Nissan in Cullman.

March 01, 2026

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The staff are very kind there, great prices! The salesman named Angel Perez is who helped me choose a new vehicle and he was an amazing individual! More

by shuyadraws
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Finance Experience
Recommend Dealer
Yes
Mar 15, 2026

Tony Serra Nissan responded

Shuyadraws, we appreciate that. Kind staff and fair pricing should go hand in hand. Angel takes pride in making the process clear and comfortable, and we’re glad he helped you land on the right vehicle. Thank you for the 5 stars and for choosing Tony Serra Nissan in Cullman.

February 28, 2026

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I have been using this dealership for service for many years and I have never received the level of service I now receive from Buffy! She is wonderful to work with. Ask for her when you go in. DO NOT ALLO More

by amyamy
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

Amy, that kind of loyalty says everything. When someone notices a clear difference in service, that matters. Buffy takes ownership of her customers and follows through, and it shows. We appreciate you recognizing her and continuing to trust Tony Serra Nissan in Cullman year after year.

February 28, 2026

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Buffy is great. She is the reason I keep returning to this dealership for my service! The manager Sam is wonderful to work with as well! More

by kmkk9623
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

Kmkk9623, that’s the kind of feedback that means something. When someone says they return because of a specific person, that’s earned. Buffy sets the tone, and Sam backs it up. We appreciate your continued trust in the service team at Tony Serra Nissan in Cullman.

February 27, 2026

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Buffy Smith was very kind and helpful. The service waiting area is nice. The service was fast. All of the staff is friendly. More

by aligilmore78
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks, Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

Ali, that’s a solid visit. Kind help from Buffy, a comfortable waiting area, and quick service without cutting corners. We appreciate the 5 stars and you trusting Tony Serra Nissan in Cullman with your vehicle.

February 27, 2026

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I’ve been getting service done at this dealership for about 10 years now and Buffy is by far the best I’ve worked with in the service dept. I’ve only had the pleasure of being helped by her twice so far More

by tylermaples89
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

Tyler, ten years of loyalty says a lot, and we don’t take that lightly. Hearing that Buffy stands out even after all that time means she’s doing it right. Consistent, clear, and dependable is what service should feel like. We appreciate you sticking with Tony Serra Nissan in Cullman and we’ll pass the Friday wishes along to Buffy.

February 15, 2026

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They did everything that they could to help me get my truck fixed. They also bent over backwards to help me understand the process. More

by swatts528
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks, Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

That’s what effort looks like. Getting the truck fixed is one thing, but taking the time to walk you through the process is just as important. We’re glad Zack, Buffy, and the team stepped up for you. Thanks for trusting Tony Serra Nissan in Cullman and for the 5 stars.

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