Sam Gaither
Sam Gaither at Tony Serra Nissan

Sam Gaither

Service Director

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.8
22 Reviews

Dealership Experience

8 mos

Industry Experience

12 yrs, 5 mos

4.8

22 Reviews

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22 Reviews of Sam Gaither

April 20, 2026

Dealership Rating
Employee Rating

My visit was quick and efficient and everyone was nice and more than accommodating to me. More

by eipper92
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks , Buffy Smith

April 15, 2026

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crew was matter of FACTLY got the job done no fuss no waste like the prompt professionalism More

by COUSINTONY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Apr 20, 2026

Tony Serra Nissan responded

Matter-of-fact and no wasted motion is a style we can respect. Glad the crew got it done right. Thanks for trusting Tony Serra Nissan in Cullman.

April 03, 2026

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Good service experience with good communication. Well explained and detailed service report. Dealer can be recommended More

by matt.belger
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks , Buffy Smith

Apr 07, 2026

Tony Serra Nissan responded

Glad the service visit was clear and well communicated from start to finish. We appreciate the recommendation and thank you for trusting Tony Serra Nissan in Cullman.

April 01, 2026

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Service department is great Buffy Smith does her best to make sure you are taken care of in the best and most respectful manner possible. More

by bennybob18
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks, Lance Compton , Buffy Smith

Apr 07, 2026

Tony Serra Nissan responded

Buffy takes care of people the right way, and that shows. We appreciate your trust in the service team at Tony Serra Nissan in Cullman.

March 27, 2026

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Very nice and down to earth,courtesy and professional. will go back. And tell my friends and family. More

by sweattb009
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Recommend Dealer
Yes
Mar 30, 2026

Tony Serra Nissan responded

That’s a combination we’re proud of. Down to earth but still professional is exactly the balance we aim for. We appreciate you saying you’ll be back and that you’ll tell friends and family. That kind of word-of-mouth means everything at Tony Serra Nissan in Cullman.

March 25, 2026

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I recently had my vehicle serviced at Tony Serra Nissan, and Buffy Smith made the entire experience outstanding. From the start, she was welcoming, professional, and very easy to talk to. She took the time More

by Matthewbrigsby
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Recommend Dealer
Yes

Other Employees Tagged: Amber Shockley , Buffy Smith

Mar 30, 2026

Tony Serra Nissan responded

Matthew, that’s strong feedback, and we appreciate you taking the time to leave it. Buffy does a great job keeping customers informed and making the service process feel smooth instead of stressful. Thanks for trusting Tony Serra Nissan in Cullman with your vehicle.

March 20, 2026

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simple to the point service appreciated greatly THANKS would patronize this location again in the future when are you guys going to bring back the MAXIMA so I can trade up More

by COUSINTONY
Service Price Transparency
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Recommend Dealer
Yes
Mar 30, 2026

Tony Serra Nissan responded

Straight to the point works just fine around here. We appreciate the shoutout and would be glad to have you back at Tony Serra Nissan in Cullman. And if Nissan ever brings the Maxima back, we know at least one person ready to trade up.

March 10, 2026

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It was a stressfree experience, everyone was nice and it only took an hour to complete. More

by cdgable1992
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Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks , Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

An hour and stress free is a win in our book. Quick turnaround, friendly team, and no hassle is exactly what we aim for in our service department. Thanks for the 5 stars and for choosing Tony Serra Nissan in Cullman.

March 01, 2026

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The staff are very kind there, great prices! The salesman named Angel Perez is who helped me choose a new vehicle and he was an amazing individual! More

by shuyadraws
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Finance Experience
Recommend Dealer
Yes
Mar 15, 2026

Tony Serra Nissan responded

Shuyadraws, we appreciate that. Kind staff and fair pricing should go hand in hand. Angel takes pride in making the process clear and comfortable, and we’re glad he helped you land on the right vehicle. Thank you for the 5 stars and for choosing Tony Serra Nissan in Cullman.

February 28, 2026

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Employee Rating

I have been using this dealership for service for many years and I have never received the level of service I now receive from Buffy! She is wonderful to work with. Ask for her when you go in. DO NOT ALLO More

by amyamy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Buffy Smith

Mar 15, 2026

Tony Serra Nissan responded

Amy, that kind of loyalty says everything. When someone notices a clear difference in service, that matters. Buffy takes ownership of her customers and follows through, and it shows. We appreciate you recognizing her and continuing to trust Tony Serra Nissan in Cullman year after year.

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