Sam Maddalena | Page 7

THEIVES AND LIARS . Can not give lower than one star but that is what they deserve. I took my vehicle in because it needed a recall. The service advisor told me they wo . Can not give lower than one star but that is what they deserve. I took my vehicle in because it needed a recall. The service advisor told me they would do the recall, a complementary multi-point inspection and a car wash. I was adamant that I did not want them going through my belongings and even set the wheel lock out so they wouldn't need to search for it. The service advisor said they never go through a customer's things and they have a master key wheel lock set they use. My husband told the service advisor we would like the car back by noon. My husband said he received a call that morning asking if they could appraise our car. He said no and by 3:31 PM we still had no update on the repairs. My husband called and they said it was ready. My husband gave me the receipt and it stated Customer declined multipoint inspection No multipoint inspection was performed per customer's request. This is a complete and untrue statement as I had agreed to the inspection. It is a falsification of their documents . They have done this the last two times I have taken my car to their service department. The more disturbing fact was they went through my glove compartments. I am guessing their mechanic was looking for drugs because I had a piece of aluminium foil which they tore open and left laying in the floorboard. I had other things belonging to my twin sister (who passed away) which they threw on the floor like trash. I reported all this the next day and the service director called a day later. He basically said if I have had problems with their dealership on multiple occasions why don't I just take my car elsewhere? Don't worry, if I even keep this car it will be going somewhere else. The sales department tries to keep you coming to their service department by saying free inspections for life. Don't waste your time and piece of mind on these people. BUY AND SERVICE ELSEWHERE!!! YOU WILL BE HAPPY YOU DID!!! More

Print

Service Satisfaction Summary - for 30 K checkup - Honda Acco 30 K check up. Done complete with first class service. Service Manager outstanding with absolute transparency on the process. Mr. Schlenker kept me in 30 K check up. Done complete with first class service. Service Manager outstanding with absolute transparency on the process. Mr. Schlenker kept me informed on progress of service throughout. More

Print

They trick you to get things fix there and very pricey. Awful They trick you please don't do your service there.. They don't care if the car was sold in bad shape. All this check points it's a lie.. Better Awful They trick you please don't do your service there.. They don't care if the car was sold in bad shape. All this check points it's a lie.. Better off with a new one a ford or Chevrolet. More

Print

Best Service Team and Excellent people. I am so happy to be served by this extremely helpful service department. Every time I come in to their service center they make me feel very welcome, I am so happy to be served by this extremely helpful service department. Every time I come in to their service center they make me feel very welcome, like I am not a burdon. They always make me feel like I am part of their family and i will never take my car anywhere else for service. Hats off to them and a big salute to them to serve there customers so great with extreme compassion and pride. I wouldnt let anyone anymore to service my Accord Touring. More

Print

Outstanding Customer Service! The Hendrick Honda Service team, as always, performed service on our Honda Pilot quickly, always concerned about the customers time, but most of all t The Hendrick Honda Service team, as always, performed service on our Honda Pilot quickly, always concerned about the customers time, but most of all the job is always done right. We have been buying our vehicle and always have them serviced at Hendricks for the last 10 years or more, we are sold on these guys and the service team is amazing! It is a joy to deal with them and they make you feel like family and concerned about your service needs. Friendly, experience and totally customer serviced focused. They are the BEST! More

Print

Have been over sold and overcharged each trip to this dealer I believe in giving credit where it is due and in some rare instances is something so bad that you need to speak out about it. This is one of those fe I believe in giving credit where it is due and in some rare instances is something so bad that you need to speak out about it. This is one of those few times where I have to really say something. This is a complaint against Sam Maddalena's service department. I bring my vehicle in last week for a diagnostic, to replace a $22 valve (was marked up 300% to $69) and a $10 valve and a lower control arm. I do my homework and I see that the labor ranges on that repair from $60-$75 for the ball joint for my car's make and the zip code of the dealership, I am charged $310 in labor. I see that for the installation of the $22 valve sitting on the top of the engine I am charged $387 but the repair books out at $56-$72 for the area. All of that in addition to a $20 diagnostic fee that was supposed to be waived. I came in to have about $250-$300 in repairs and an emissions inspection and I am being charged $970!!!! That is about $720 in erroneous/double-billed/unscrupulous labor charges. Make this right! More

Print

Service review I have had many vehicles in which Hendricks Honda of Woodbridge Va provided professional maintenance for over the past 20. And it gives me great ple I have had many vehicles in which Hendricks Honda of Woodbridge Va provided professional maintenance for over the past 20. And it gives me great pledging to recognize Mr. Jeffrey Gossman. His attitude towards professionalism stood out and reflected greatly upon the management and the dealer ship. More

Print

Service Exceptional The Hendrick Team is the best in the business. I've purchased 5 cars from Hendrick and all the service for each car was handled by the service team The Hendrick Team is the best in the business. I've purchased 5 cars from Hendrick and all the service for each car was handled by the service team there. I have always been more than happy with the extra effort they put forth. The best! More

Print

Excellent Dealership I recently needed warranty work on my 2011 Accord. Of course I brought my Accord to Hendrick Honda of Woodbridge for service. I have brought all my Ho I recently needed warranty work on my 2011 Accord. Of course I brought my Accord to Hendrick Honda of Woodbridge for service. I have brought all my Hondas to Hendrick Honda since August of 1997. Hendrick Honda is an excellent dealership and has an excellent service department. I have been using Kristi Richards for a few years as my service advisor. Kristi is very customer oriented and knows Honda vehicles. San Mittendorff has been my mechanic since 1997. Tony Belcastro, Service Manager, and Sam Maddalena, Service Director, are always there to lend a helping hand if needed. Bill Fredericks is an excellent salesman. Very easy to make a fair deal with Bill. Overall Hendrick Honda of Woodbridge is an excellent dealership to do business with. More

Print

Honest and simply the best I've been taking my entire families Honda vehicles to Hendricks Honda for over 15 years. Discovered the greatest Honda service that lead to purchasin I've been taking my entire families Honda vehicles to Hendricks Honda for over 15 years. Discovered the greatest Honda service that lead to purchasing a couple of cars. Kristi Richards and Sam Maddalena are top notch. If you want a world class honest service, Hendrick Honda is the place to be. More

Print