Sam Maddalena | Page 9

customer service suck I drop my car at 6:50am with appointment, for a recall. You would think your car would be ready by 10 or 11 am did not happen after they call to say I drop my car at 6:50am with appointment, for a recall. You would think your car would be ready by 10 or 11 am did not happen after they call to say the car needed something else to be fix Time 10am. I said no to their offer. hours past no call. I called at 4:15pm customer service said the car would be ready by 5:pm. Car was not ready, I wanted to talk to the service manager, he did not talk to me for almost 45 minutes avoided me for this time; until I went to talk to the big boss. I have no doubt in my mind they did not fix the car because I did not wanted them to fix the other part. worst service ever don't bring your car there or buy one you can be for a big surprise. More

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Sam Maddalena is the true hero of Hendrick Honda. I recently bought a Honda Fit Ex-l from them they helped me in every possible way i.e financing, lease, options. They have very good knowledge of the I recently bought a Honda Fit Ex-l from them they helped me in every possible way i.e financing, lease, options. They have very good knowledge of the cars they deal with from A to Z. More

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Thank You Sam! A few weeks ago, I came in for an oil change and state inspection. After being there for an hour, I was told I'd also need to replace my rear breaks. A few weeks ago, I came in for an oil change and state inspection. After being there for an hour, I was told I'd also need to replace my rear breaks. I obviously wasn't looking forward to the cost, but knew it had to be done. The service took longer than expect and the a winter storm was brewing. I ended up being there for over 3 hours and missing a bus back to New York, but Sam remedied the situation with giving me an amazing discount for the inconvenience. THANK YOU, SAM! As I stated, I wasn't expecting much to be done, but was completely surprised by Sam's act of kindness. Thank You, Thank You, Thank You!! This is my second car from Hendrick Honda Woodbridge and my family owns a number of their vehicles. Hendrick Honda's services never disappoint and I love how friendly everyone is as well as how comfortable the waiting area is (stocked with tea, coffee, hot chocolate, water, wifi and a play area) Still waiting on the hidden camera's to show up with my real bill ; ) Cheryl More

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Sam and his crew are awesome Okay here we go. So my 2012 pilot with 90,000 miles had the check engine light come on. My wife and I drove it in at about 2pm and Kristi Richards was Okay here we go. So my 2012 pilot with 90,000 miles had the check engine light come on. My wife and I drove it in at about 2pm and Kristi Richards was taken care of us. Even coming in late in the day and with no appointment she got the car right in the shop and in about an hour came and told me the good/bad news. Our pilot had blown piston rings which I guess is common on the v6s that go into eco mode. So she let us Know that it was covered under warranty which is great I love Honda. But normally they have to top off the oil and I have to drive the car for another 1,000 miles so they can check it again to make sure that it will be covered. Instead of just accepting defeat Kristi took the initiative to get the shop foreman to look at it and then sure enough he signed off on the repair and they were just going to get started on it right away. You go girl thanks. So we got a rental car covered as well and no fault of Honda's but that experience did go over as well you can read my review for enterprise if you want to know more details. Enterprise was such a cataclysmic failure. But anyways back to Honda. Also ust a side note we got a 13 Chrysler Town and Country as our rental and what a *steaming pile* of you know what that thing was and it was the top of the line one with leather and dvd and everything. That thing was loud uncomfortable and drove terribly. So in closing do yourself a favor buy a Honda and get it serviced at Hendrick. Just ask for Kristi Richards or even Jon Pitts(who has taken care of us in the past). Great Job Everyone and thanks for the awesome service. More

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Incredible service!! Service is one of a kind. I enjoy bringing my car in for service and knowing my car is in good hands. I have never had any issues in the years i have Service is one of a kind. I enjoy bringing my car in for service and knowing my car is in good hands. I have never had any issues in the years i have been coming to this dealer, which keeps me coming back for service. More

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Sam Maddalena ROCKS Mr. Maddalena is a huge asset to Hendrick. If all businesses had his level of customer service, the world would be a better place. His attention to de Mr. Maddalena is a huge asset to Hendrick. If all businesses had his level of customer service, the world would be a better place. His attention to detail, willingness to go above and beyond to help customers is to be applauded. He's the best. More

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Awesome customer service! I bring all of my cars to this dealership for service, and let me say that I would NEVER go anywhere else for service! They are open seven days a week I bring all of my cars to this dealership for service, and let me say that I would NEVER go anywhere else for service! They are open seven days a week and they are extremely friendly and knowledgable. The negative reviews on here regarding the service department make no sense to me at all, as I have been dealing with the Service Manager Sam Maddalena for several years and have always received spectacular customer service from him and his team. More

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service sam maddalena lies.......................there is really nothing else to say except that he is a liar it is very plain and simple..integrity hah he wo sam maddalena lies.......................there is really nothing else to say except that he is a liar it is very plain and simple..integrity hah he would not know what that means More

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Stay away! Visiting this place is like falling into a black hole of incompetence and horrible service. For example - it takes those people over 3 hours to chang Visiting this place is like falling into a black hole of incompetence and horrible service. For example - it takes those people over 3 hours to change the oil filter. We had the "pleasure" to deal with Hendricks Honda of Woodbridge twice. Never again! Our first visit was a part of our maintenance plan - oil change. You would think not a big deal, right? Wrong! Despite having our appointment set up days in advance, upon arrival we learned that they do not have the filter they need for our car and that our wait will be about 1.5 hours because of this. Well, 1.5 hours turned into 3 and some change, and then about 30 minutes longer, because they did not perform the procedure correctly and new oil was leaking all over the parking lot. They explained that the oil change took so long because they needed to inspect our car in order to make sure everything was in order and they established that everything was fine (remember this part, it will come up again in a moment). Going back about 12 months earlier - we purchased the car at Jeff Gordon dealership in Wilmington (Jeff Gordon is part of Hendricks). This was the second car we purchased there. Our experience in Wilmington was great! Unfortunately, we got relocated to Woodbridge and our maintenance plan for the car was transferred here to Hendricks. After the oil change fiasco we swore we will never go back to Hendricks of Woodbridge. However, we decided to get another car and wanted to know how much a dealership would give us for the one we had. Having the car serviced by Hendricks (both in Woodbridge and Wilmington) we decided to stop by and get a quick quote. We figured it should not take long since they had all the records available. We were right this time! After a guy named Michael (he said he was a manager) took a ride in our car (not knowing we weren't planning on selling the car to them) and announced to us that there is something seriously wrong with the car. He was questioning the service the car received - THEY SERVICED THE CAR!!! He also said he was hearing some noise underneath while driving - we already had the car test driven in Carmax about 30 min prior and there was no noise there. Realizing that we are dealing with total crook, we asked for our keys back and drove back home - with no noise underneath the car. We are contacting the dealership in Wilmington about this encounter. We are still keeping in touch with the guys who helped us with our cars there and we will be filing a complaint with the corporate about Hendricks of Woodbridge. Stay away from this place. There are plenty of other dealerships in the area and I don't think any of them can be worse than Hendricks of Woodbridge. More

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Still charging over $100 for cabin air filter! This dealer still practices the highly unethical practice of charging well over $100 to replace the cabin air filter of late model Hondas. This $20 p This dealer still practices the highly unethical practice of charging well over $100 to replace the cabin air filter of late model Hondas. This $20 part takes less than five minutes to replace on new Hondas (see YouTube), and the so-called "book" price needs to be adjusted to reflect this reality. How are we to trust them when they pull this SCAM? More

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