There was a huge lack in communication on the dealerships
part. From the initial phone call to set up service, to picking the vehicle up.
The customer should be made aware of all the options and the cost a
part. From the initial phone call to set up service, to picking the vehicle up.
The customer should be made aware of all the options and the cost associated with each option.
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by fastford002003
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Craig Barger
Dec 02, 2024 -
David Scott Lee Buick GMC responded
Joshua,
We sincerely apologize for the issues you experienced while at our dealership. Thank you for allowing our We Care Team to partner directly with you on this. Please know that we will always work hard to regain your trust.
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-8411
Took my truck in for Perma Plate, Sam had everything set
up. Dropped the truck off and they took me to my physical therapy appointment in Niceville and picked me up after. When I got back to the dealershi
up. Dropped the truck off and they took me to my physical therapy appointment in Niceville and picked me up after. When I got back to the dealership the truck was done and ready to go.
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by geyoung1961
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2024 -
David Scott Lee Buick GMC responded
Gary,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that Sam McLaughlin, in our Service Department, went above and beyond to give you an excellent experience! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-8411
Timely service, easy to make appointment, picked up car
on time, driver was excellent, service work was completed as stated.
on time, driver was excellent, service work was completed as stated.
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by DMRAUCH
Service Price Transparency
Dec 02, 2024 -
David Scott Lee Buick GMC responded
David,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-8411
Prompt, courteous, professional.
The service manager was helpful, transparent, and extremely thorough in explaining the repairs needed, and the repairs required.. I have purchased 11
The service manager was helpful, transparent, and extremely thorough in explaining the repairs needed, and the repairs required.. I have purchased 11 vehicles from this dealership and will continue to return.
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by kevinleibold
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ryan Michaud
Jul 08, 2024 -
David Scott Lee Buick GMC responded
Kevin,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-6411
Great experience all the way through!
We will definitely be coming back here for our next vehicle!
We will definitely be coming back here for our next vehicle!
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by BYSTANDER900
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2024 -
David Scott Lee Buick GMC responded
John,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-6411
My truck went for a few minor warranty issues.
They did a complete svc on it while it was there. They also brought a vehicle to Ft Walton from Crestview for me to drive while they fixed it then br
They did a complete svc on it while it was there. They also brought a vehicle to Ft Walton from Crestview for me to drive while they fixed it then brought my truck back to me.
Sam McLaughlin Top notch service dept. 5 Stars!!!
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by PAUL
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2024 -
David Scott Lee Buick GMC responded
Paul,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-6411
My truck was in the shop a couple weeks, one week waiting
for wire harness parts. The problem was rodent damage to the wires which disabled the wheel well lights and the window washer pump. When I picked the
for wire harness parts. The problem was rodent damage to the wires which disabled the wheel well lights and the window washer pump. When I picked the truck up no one really went over with me what was done and there were two 4" by 8" glue traps sitting on the motor under the hood. I am glad I opened the hood prior to departing the dealership. The vehicle was very dirty from sitting out in the lot I guess waiting for service. One of the wheel well lights is not functioning, the one on the driver side. The washer pump works. Everyone was in a big meeting the morning I picked up my truck. Maybe it was a bad time to be there.
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by Psalter
Service Price Transparency
Other Employees Tagged:
Craig Barger
Jan 08, 2025 -
David Scott Lee Buick GMC responded
We sincerely apologize for the issues you experienced while at our dealership. Thank you for allowing our We Care Team to partner directly with you. Please know that we will always work hard to regain your trust.
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-8411
Service Department contacted me quickly to schedule my
Permanent Plate installation; protecting my new ENVISTA from seasonal bug damage. Great team had me processed quickly & thoroughly!
Permanent Plate installation; protecting my new ENVISTA from seasonal bug damage. Great team had me processed quickly & thoroughly!
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by DJ
Verified Customer
Verified Customer
Service Price Transparency
Dec 02, 2024 -
David Scott Lee Buick GMC responded
DJ,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC for your vehicle’s recent service. Our team strives to create a friendly, professional, non-pressured environment where your time is valued, and we are glad you noticed. Thank you for letting us know that your experience with our Service Department was excellent! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-8411
Excellent!
Derrick worked with me from start to finish. Very professional and helpful in answering any questions I had. He also ensured that the entire proce
Derrick worked with me from start to finish. Very professional and helpful in answering any questions I had. He also ensured that the entire process was quick as possible.
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by COOKCD100
Verified Customer
Verified Customer
Other Employees Tagged:
Derrick Bierau, Jose Cruz
Dec 02, 2024 -
David Scott Lee Buick GMC responded
Charles,
Your 5-star review means a lot to us. Thank you for choosing David Scott Lee Buick GMC to purchase a 2024 GMC Canyon Elevation. Our team strives to create a friendly, professional, and non-pressured environment where your time is valued, and we are glad you noticed. We are thrilled to hear that your experience with Derrick Bierau was excellent! We appreciate your business and thank you for being part of the David Scott Lee Buick GMC family! Your feedback will be shared with our entire team, and we look forward to serving all your future vehicle needs. Please know that we will always work hard to make you happy!
Thank you,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-683-8411
Just a bit disappointed in not being informed when the
problem was noted and you I was left in the dark waiting
problem was noted and you I was left in the dark waiting
More
by SHALIMARDK
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2024 -
David Scott Lee Buick GMC responded
We sincerely apologize for the issues you experienced while you were at our dealership. Our We Care Team will be reaching out directly to partner with you on this. Please know that we will work hard to regain your trust.
Thank You,
Beverly White
Brand Executive
David Scott Lee Buick GMC
crestviewbuickgmc.com
wecare@leebuickgmc.com
Main 850-682-2708
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