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Sam Mercado

Overview Reviews (214) Inventory (476)

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Sam Mercado

Sam Mercado | Page 6

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.2

214 Reviews

Overview Reviews (214) Inventory (476)

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English

4.2

214 Reviews

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214 Reviews of Sam Mercado

April 16, 2022

Dealership Rating

Employee Rating

Chris Potter was excellent and arranged everything for me so that I could drop off my vehicle and get going. No complaints. Donnie (hope I spelled that correctly) who worked on the car completed everything so that I could drop off my vehicle and get going. No complaints. Donnie (hope I spelled that correctly) who worked on the car completed everything ahead of schedule and then took a few minutes to answer my questions. It was a pleasure working with them both. More

by clos-f

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Potter, Donnie (Service) 5 stars

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Apr 20, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Chris, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 14, 2022

Dealership Rating

Employee Rating

Efficient friendly service. Don’t need 15 words to describe the service when three words will do Don’t need 15 words to describe the service when three words will do More

by cavemanil

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 16, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 13, 2022

Dealership Rating

Employee Rating

I get fast and efficient and friendly service every time I bring my car in for service. I bring my car in for service. More

by Cat257

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 15, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 13, 2022

Dealership Rating

Employee Rating

The customer service everyone that works there great hospitality outstanding individuals know how to work with customers know how to handle what they need to take care of I wouldn't choose anywhere else hospitality outstanding individuals know how to work with customers know how to handle what they need to take care of I wouldn't choose anywhere else but this particular dealership excellent excellent 5 star More

by mrken.edwards

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Potter

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Apr 13, 2022 -

mrken.edwards responded

Never had a better customer service representative the way Mr. Sam was outstanding employee and his colleague outstanding employee as well those guys were great makes you feel at home like family please whatever you do keep those 2 individuals working there they are awesome

Apr 13, 2022 -

mrken.edwards responded

Like I said they both were awesome I figured I felt comfortable they were very reliable they were very on point with the Vehicle parts and dealing with the warranties the customers just making me feel at home home thank you very much this is the number one rated dealership when it comes to professionalism I really appreciate what I've experienced thank you

April 13, 2022

Dealership Rating

Employee Rating

Good guys, they take care of you and respect your car and time. Great experience. time. Great experience. More

by rfitzge6

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 15, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 12, 2022

Dealership Rating

Employee Rating

I have been a customer of Lou Bachrodt for several years. I am very happy with their service and won’t go anywhere else I am very happy with their service and won’t go anywhere else More

by GMFELBER

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 15, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

We just wanted to thank you for being such a good loyal customer to GM and to us! Thank you very much for always servicing your Chevys with us ! We appreciate your business! We also wanted to thank you for always taking the time to fill out the surveys. It means so much to us when we receive such positive comments about our staff and their experience, especially from a long time customer as yourself!

April 11, 2022

Dealership Rating

Employee Rating

Great dealership with great family values! Service it top notch with fast and friendly service. Service it top notch with fast and friendly service. More

by RAFAEL.RAMIREZ

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lester Nunez, Chris Potter, David Wise

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Apr 13, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Rafael, Hi! My name is Judy Perry and I’m the Customer Relations Manager here at Lou Bachrodt Chevrolet. I wanted to personally thank you for taking the time to tell us about your recent sales experience at Lou Bachrodt Chevrolet Sales Center. We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with our team went so well, We truly appreciate your business and for sharing your thoughts with us and GM. Please note that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

April 08, 2022

Dealership Rating

Employee Rating

As a senior citizen it is nice to feel confident in a service department (since 2006). Sam Mercado was my guy this time and he was GREAT. The car was actually ready early. service department (since 2006). Sam Mercado was my guy this time and he was GREAT. The car was actually ready early. More

by janisjim

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Apr 12, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 07, 2022

Dealership Rating

Employee Rating

Waited over three hours with no communication . I had to follow up instead told otherwise I had to follow up instead told otherwise More

by M.salas84

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Report | Print

Apr 08, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

Apr 08, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, I can't answer that question, but I will let the service manager know your concerns.

Apr 08, 2022 -

M.salas84 responded

Is there anything you can do for my inconvenience?

April 06, 2022

Dealership Rating

Employee Rating

The service department did a great job servicing our vehicle. They were quick but did quality job. vehicle. They were quick but did quality job. More

by N.M.

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Apr 08, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

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