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Sam Mercado

Overview Reviews (213) Inventory (425)

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Sam Mercado

Sam Mercado | Page 5

Service Advisor

Lou Bachrodt Chevrolet Coconut Creek

5500 N State Road 7
Coconut Creek, FL 33073

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4.0

213 Reviews

Overview Reviews (213) Inventory (425)

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English

4.0

213 Reviews

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213 Reviews of Sam Mercado

April 27, 2022

Dealership Rating

Employee Rating

I had an issue after an oil change. I was disappointed I had an oil leak but even more with the poor communication about the issue. Getting to talk to a human was near impossible I was disappointed I had an oil leak but even more with the poor communication about the issue. Getting to talk to a human was near impossible More

by Pastorgeoffmclean

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Apr 29, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We are very sorry you had this experience with us! Thank you for letting us know what we did wrong, so we can improve!! We appreciate you and your business and will work hard to improve.

April 26, 2022

Dealership Rating

Employee Rating

Sam did a great job of assisting us with this repair. Kept us informed and all went as planned. Kept us informed and all went as planned. More

by bwolf

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 26, 2022 -

bwolf responded

Very positive experience.

April 26, 2022

Dealership Rating

Employee Rating

Sam was very attentive and professional and this is much appreciated. I have not had the best experiences with the service center so this is a nice change. appreciated. I have not had the best experiences with the service center so this is a nice change. More

by MLB3939

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 28, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 24, 2022

Dealership Rating

Employee Rating

As always, the customer service and care of my vehicle is great!!! The service advisor makes a point of going over any issues they may have found during my visit and ensure when I leave, I’m taken care of great!!! The service advisor makes a point of going over any issues they may have found during my visit and ensure when I leave, I’m taken care of More

by tru.roundtree

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 26, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

April 23, 2022

Dealership Rating

Employee Rating

Sales team was willing to work with me. The service was great and the employees were very friendly The service was great and the employees were very friendly More

by DJROSA32

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Moe Shaheen

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Apr 26, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Sales Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 20, 2022

Dealership Rating

Employee Rating

Work was done within the time frame promised. Sam was not overly friendly, but he did work hard to address all issues. Sam was not overly friendly, but he did work hard to address all issues. More

by Morngstr25

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Apr 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had a good experience with Sam, we are very happy he is on our team!! Sorry about the time frame! We are working on that! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 20, 2022

Dealership Rating

Employee Rating

The staff is really friendly and professional. They give you all options, thanks so much. They give you all options, thanks so much. More

by oMrs Thompson

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Potter

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Apr 23, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Chris, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 17, 2022

Dealership Rating

Employee Rating

Service was fast and completed with ease! Great friendly staff that kept my money in mind while taking through maintenance options. Well done! Great friendly staff that kept my money in mind while taking through maintenance options. Well done! More

by Kennedysdad13

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Apr 20, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Kennedy, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Sam, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 16, 2022

Dealership Rating

Employee Rating

Service manager Eddy and Service writer Sam Mercado are always willing to go above and beyond to help a customer.I appreciate all they do for me. always willing to go above and beyond to help a customer.I appreciate all they do for me. More

by CINDYCHIN1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Edward Mendez

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Apr 20, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Cindy, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Eddy and Sam, we are very happy they are both on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

April 16, 2022

Dealership Rating

Employee Rating

Chris Potter was excellent and arranged everything for me so that I could drop off my vehicle and get going. No complaints. Donnie (hope I spelled that correctly) who worked on the car completed everything so that I could drop off my vehicle and get going. No complaints. Donnie (hope I spelled that correctly) who worked on the car completed everything ahead of schedule and then took a few minutes to answer my questions. It was a pleasure working with them both. More

by clos-f

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Chris Potter, Donnie (Service) 5 stars

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Apr 20, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Chris, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

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