Mercedes-Benz of Chicago

Horrible experience ever the Mercedes Benz is not the same anymore sales & service is horrible really disappointed with they service not happy at all same anymore sales & service is horrible really disappointed with they service not happy at all More

I had a very unpleasant experience with it being my first time at the location Hysen Alickolli was extremely rude and unprofessional. Extremely disappointed with the professionalism and the communication sta time at the location Hysen Alickolli was extremely rude and unprofessional. Extremely disappointed with the professionalism and the communication standards at this dealership. More

Erick is the BEST and most knowledgeable rep! !!! I completely trust him and appreciate his knowledge! !!! I completely trust him and appreciate his knowledge! More

Everyone was very kind and very helpful. Would definitely recommend buying a car from here Would definitely recommend buying a car from here More

Let's start by saying, Mr. Guzman was very professional and attentive.I'm glad that I had him for my experience at Mercedes-Benz of Chicago. Guzman was very professional and attentive.I'm glad that I had him for my experience at Mercedes-Benz of Chicago. More

The dealership is very nice but Obi is the star. From the beginning he was welcoming and it was obvious he knew everything about the car we were looking for. Everything was presented above board and From the beginning he was welcoming and it was obvious he knew everything about the car we were looking for. Everything was presented above board and he reached out a few times after our purchase to make sure everything was running smoothly and all questions we had were answered. He is definitely someone who makes a buying experience pleasant. I highly recommend the dealership and in particular Obi. More

I had the pleasure of working with Chad Holsinger as my MB service advisor and he was absolutely exceptional to work with and I will absolutely request him again in the future! I had previously used a diff MB service advisor and he was absolutely exceptional to work with and I will absolutely request him again in the future! I had previously used a different MB dealer for several years but after repeated visits where they either could not fix several issues correctly or missed checking issues I requested with my GLS550 and had no follow up it was time to make a change and I decided to return to Fletcher Jones MB who I had not been to in years. I spoke with Chad who impressed me from the first conversation with his excellent communication, thoroughness in explaining the repairs covered under warranty and what wasn't and didn’t randomly suggest a ton of other services that were not yet required based on the MN recommended service intervals. He also stayed in constant communication with me about things the tech found and when the repairs would be completed which I appreciated. Also their techs were definitely much more experienced compared to my last dealer experience as I had what I thought was a suspension issue and the other dealer attempted to fix with replacing a torsion bar which didn’t fix the issue as it turned out to be a bad motor mount which the skilled Fletcher Jones tech identified and fixed and resolved they issue. I had a great experience at Fletcher Jones MB Chicago and will go so far as to say that Chad is exactly what every Mercedes dealer should use as the standard for service advisor excellence. Thank you again Chad! More

My experience was very satisfying. The service guy Mr Guzman was very helpful understanding and easy to work with. It was overall a comfortable and satisfying experience from the start The service guy Mr Guzman was very helpful understanding and easy to work with. It was overall a comfortable and satisfying experience from the start to finish of service. Thank You. More

I unfortunately hit a pothole on the Eisenhower that popped my tire - I had PTSD that the headache of having a blown tire would be causing me to be carless for a few days which I couldn’t afford. The Me popped my tire - I had PTSD that the headache of having a blown tire would be causing me to be carless for a few days which I couldn’t afford. The Mercedes team sent out a tow truck (which the tow service with Moe was phenomenal) and then when I got to the dealership they fixed the tire situation and got my car back to me SAME DAY! Thanks to Hasan for also making it easy to stay in contact on the status of my car - Mercedes dealers truly do provide the best service you could ask for. More

Great experience with the sales team. Everything went very smooth. Would recommend for new and used cars ! Everything went very smooth. Would recommend for new and used cars ! More