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Samantha Oliphant
Samantha Oliphant at James Wood AutoPark
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Samantha Oliphant | Page 14

Service Advisor

James Wood AutoPark

3906 I-35E South
Denton, TX 76210

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4.9
161 Reviews
4.9

161 Reviews

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161 Reviews of Samantha Oliphant

November 13, 2023

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Employee Rating

No appointment for oil change they took care of us right away. They told us that on next oil change we will need to replace certain things and told us of the cost. More

by VENTRCA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tammy Brooks, Edwin Chan, Tim Wilkins, Jared Laska, Gavynn Norris, Mike Belew

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Nov 15, 2023

James Wood AutoPark responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at James Wood AutoPark. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The James Wood AutoPark Team

November 09, 2023

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The service was prompt, friendly, and efficient. Rachel is especially helpful, knowledgeable, and pleasant. Our only dissatisfaction was the cost of the headlights and the lack of recall by Cadillac More

by bobwhitely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarrett Abel, Tammy Brooks, Edwin Chan, Tim Wilkins, Jared Laska, Gavynn Norris, Mike Belew , Rachel

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Nov 09, 2023

James Wood AutoPark responded

Thank you for taking the time to provide this feedback, Bob. Our customers are our greatest asset and we value your business. Please reach out to us directly so that we may discuss this situation. Sincerely, James Wood AutoPark Management | 940-591-9663

November 09, 2023

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Very positive experience when I need my truck serviced or any warranty work, Samantha does a very good job communicating what status is. More

by swing1ez4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: William Youngblood, Mike Belew

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Nov 13, 2023

James Wood AutoPark responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The James Wood Buick GMC Denton Team

November 08, 2023

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Wonderful experience all around. Service department is great and timely. Sam is on top of the updates as well! Great advisor, probably the best one! More

by colea
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Spivey, Gavynn Norris

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Nov 08, 2023

James Wood AutoPark responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, James Wood AutoPark Management | 940-591-9663

November 05, 2023

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Really appreciate there hard work and friendly people always looking out for the customers and good service More

by LHERRERA4637
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Jeffcoat, Brandon Stolp, Jarrett Abel, Tammy Brooks, Edwin Chan, Tim Wilkins, Jared Laska, Gavynn Norris, Mike Belew

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Nov 07, 2023

James Wood AutoPark responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, James Wood AutoPark Management | 940-591-9663

November 03, 2023

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The dealership handled the problem with the car in a very professional and extremely timely manner. I would recommend them for purchasing a car. My brother bought his truck there and is very happy with it. More

by DONNADRURY11
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Recommend Dealer
Yes
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Nov 06, 2023

James Wood AutoPark responded

Donna, thank you for taking the time to write this wonderful review about our service department. We are extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at James Wood AutoPark and we look forward to your continued business! Sincerely, James Wood AutoPark Management | 940-591-9663

November 02, 2023

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This is a new dealership. I have been pleased with effort of repair service team. More

by MAFLANDRENA
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Recommend Dealer
Yes
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Nov 03, 2023

James Wood AutoPark responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At James Wood Buick GMC Denton, we value our customers and we look forward to seeing you on your next visit. Sincerely, The James Wood Buick GMC Denton Team

November 01, 2023

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Samantha came out and helped us immediately and the service staff was able to do the repair to our drivers side mirror within a half hour. More

by charmin420
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Recommend Dealer
Yes
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Nov 03, 2023

James Wood AutoPark responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At James Wood Buick GMC Denton, we value our customers and we look forward to seeing you down the road. Sincerely, The James Wood Buick GMC Denton Team

October 30, 2023

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The service did a excellent job of informing me and explaining the process. Also explaining a different problem that was needed to be handled. More

by MADDENMAN19
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Recommend Dealer
Yes
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Nov 01, 2023

James Wood AutoPark responded

Thanks for your awesome review! We're very happy to hear that our service team was of such great help to you. They take pride in their customer service and always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, James Wood AutoPark Management | 940-591-9663

October 27, 2023

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Employee Rating

Sam is the Bomb. She has been the biggest help. Give her a big raise. More

by RGISH17
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Recommend Dealer
Yes
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Oct 30, 2023

James Wood AutoPark responded

Thank you for leaving us this great review! We are very happy to hear that Sam could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, James Wood AutoPark Management | 940-591-9663

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