Samantha Oliphant | Page 15

Samantha had everything waiting for me as promised. I was done in no time at all. She's a treasure! I was done in no time at all. She's a treasure! More

by ROY23 Verified Customer Verified Customer

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They were very friendly and Samantha kept me informed as to what was going on with my vehicle. They got my vehicle repaired quickly. to what was going on with my vehicle. They got my vehicle repaired quickly. More

by SJP2853 Verified Customer Verified Customer

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All the guys are helpful. They explained all the issues very clearly. They provided the loaner as well. They explained all the issues very clearly. They provided the loaner as well. More

by SHIV871992 Verified Customer Verified Customer

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Cause y’all sold me a battery for no reason battery was good came in for a pcm and theft system re program first comptuer was wrong y’all had my vehicle y’all my blame my aftermart stuff which was nothin w good came in for a pcm and theft system re program first comptuer was wrong y’all had my vehicle y’all my blame my aftermart stuff which was nothin wrong unplug my radio and didt plug it back felt like y’all was throwing part at it I had to tell y’all what to do over the phone but at the end my vehicle did get fix and I shouldn’t have paid for to be honest! But thank u still for fixing the problem that elite mess up More

by JOSEPHALEXANDERLEIJA Verified Customer Verified Customer

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So lets start with thisjourney. 1st trip to the dealer: All good, very friendly. Samantha, took my info about the issue and took the car for the fixing. Issue, light engine with mul 1st trip to the dealer: All good, very friendly. Samantha, took my info about the issue and took the car for the fixing. Issue, light engine with multiple codes reading. Also requested state inspection. Came back after 3 weeks out pick up the car, got charge for the inspection, however, it was not performed. Drove into the ramp on highway and the light engine came up. By the way no courtesy wash. 2nd trip to the dealer. Left car for about a week then went to pick up the car. Still no courtesy watch (even as other got it just by changing their oil). Also asked if there was a loaner i can use, but was told none were available. Within days, the engine light is back up again. 3rd trip to the dealer and another week to get the car back. Engine light seems to be fixed, however, the car gas this air leak sound that happens every 2 to 3 min when driving and the door open warning sound seems to be increased to the 10 level. Still no courtesy watch either. I am very patient, but its hard to not to think that the fixes were very week or never done. If they would have tested the car after the repairs, at least on the first try, they would have noticed it was not fixed. I would give the benefit of the doubt to the service advisor, as she depends on the info provided to her by the techs, but the service techs need to pay more attention and at the very least test the fixes. People count on them to be able to go to work and navigate our daily lives. If they are careless, it creates a chain reaction that affect us those who depend on those who drive, weather is to get to work, to meet a client, go to the hospital, deliver food, visit family or go on vacation...ect. Would i go back to James Wood dealer for service? Possibly not. Who know. Will see how it goes in the future. More

by Wil.cardona Verified Customer Verified Customer

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Samantha made me glad she was the one that came out to help me. Very professional, she made me feel she went above and beyond to give me good service. Thank you Samantha help me. Very professional, she made me feel she went above and beyond to give me good service. Thank you Samantha More

by tommymarshall Verified Customer Verified Customer

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I was on a time crunch and they were quick to get my oil changed and very nice. changed and very nice. More

by Sarah M. Verified Customer Verified Customer

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Great place and the employees care about you and your vehicle. They are one of best dealers I’ve ever done business with. vehicle. They are one of best dealers I’ve ever done business with. More

by flyinw2000 Verified Customer Verified Customer

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Samantha was fantastic! !!! She did an excellent job in taking care of our needs for the GMC Sierra. !!! She did an excellent job in taking care of our needs for the GMC Sierra. More

by tdbolden1 Verified Customer Verified Customer

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Samantha was outstanding and very helpful, her attitude was great and very pleasing. She ensured that the needs of my visit were addressed. was great and very pleasing. She ensured that the needs of my visit were addressed. More

by KNICKSCCJ Verified Customer Verified Customer

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