Samantha Taylor
Samantha Taylor at Mission Viejo Kia

Samantha Taylor | Page 4

Sales Professional

Mission Viejo Kia

28802 Marguerite Pkwy
Mission Viejo, CA 92692

Contact Me
4.9
365 Reviews

I sold Honda/Acura for 10 years and just came back to the industry after being home w/ my boy the last 5 years. Happy to be back! Now the new Kia Adventure!

Dealership Experience

6 yrs, 9 mos

Industry Experience

26 yrs, 4 mos

4.9

365 Reviews

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365 Reviews of Samantha Taylor

July 04, 2024

Dealership Rating
Employee Rating

What a nightmare. 5 hours of pressure. Don't show up with a pre-approval or cash. They stll do a hard credit check or appication as they call it because they don't More

by Illustrator
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Steve Hahn

Jul 04, 2024

Mission Viejo Kia responded

Dear Valued Customer, Thank you for taking the time to share your experience with us. I am truly sorry to hear about the pressure you felt during your visit and the issues surrounding the hard credit check. At Mission Viejo Kia, we aim to provide a transparent and comfortable car-buying experience, and it is clear we did not meet those expectations during your visit. I apologize for the miscommunication regarding the hard credit check and its impact on your credit score. Our intention is always to ensure a smooth and straightforward process for our customers, and I regret that this was not the case for you. We are currently reviewing our processes and training to ensure this does not happen in the future. Your feedback is essential to us, and I would appreciate the opportunity to discuss your experience further to see how we can make things right. Please feel free to contact me directly at alexc@pattersonautos.com. Thank you for bringing this to our attention, and I hope we have the chance to earn back your trust. Sincerely, Alex Chung General Manager Mission Viejo Kia

May 31, 2024

Dealership Rating
Employee Rating

Picked up our new EV9 on Sunday from Mission Viejo dealership. My sales person was Sam Taylor and she was very pleasant to deal with. I got the price I wanted and also no sales pressure to buy any ad More

by Patelsm2024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 01, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

May 26, 2024

Dealership Rating
Employee Rating

Wonderful service! Sam and her team made the buying process as smooth as can be. She was so knowledgeable and very kind and helpful. We highly recommend Samantha!! More

by DinaMAllen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Hahn

May 26, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

May 23, 2024

Dealership Rating
Employee Rating

Samantha was a professional she respected my time. Had the car pulled up ready for test drive. Once the decision was made to purchase, She processed all the necessary purchase documents in a timely fa More

by Sherm.g
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

May 19, 2024

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Employee Rating

Great dealership! Friendly, service oriented professionals. Purchased the 2024 Kia EV6. Sam Taylor was our Sales Rep and she made everything so easy. If you're lookin More

by jomagee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

May 12, 2024

Dealership Rating
Employee Rating

Samantha, Sam, was just a wonderful sales person and their tech woman was also wonderful. My Mom just got a car from this dealership and couldn’t be happier More

by star
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 12, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

May 11, 2024

Dealership Rating
Employee Rating

I had a FANTASTIC experience at Mission Viejo Kia. I came in for an oil change. Ivan was very welcoming and showed me around since it was my first time. Service was quick and communication via text wa More

by Alyssa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan Castrejon

May 11, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

May 07, 2024

Dealership Rating
Employee Rating

Great service, focus on the client, they take their time to explain you everything. We felt really special. More

by Manuela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Chung , Asa

May 07, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

May 01, 2024

Dealership Rating
Employee Rating

Best buying experience ever! Sam was helpful, easy to talk to, not at all “selling” but more consultative, honest, respectful and really fun to work with. She did everything head More

by Jake Lowry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 02, 2024

Mission Viejo Kia responded

Thank you for the opportunity to serve you. It was our pleasure!

April 21, 2024

Dealership Rating
Employee Rating

Sales person acted like she was doing me a favor the whole time, worst car purchase experience I’ve ever experienced. More

by Paul B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 21, 2024

Mission Viejo Kia responded

Paul B., We appreciate your taking the time to send this feedback to us. We sincerely apologize for a poor experience from an employee. Please consider emailing or calling the General Manager, Alex Chung. Alex would like to hear the details. There is never a reason for any of the employees to not give our customers the best experience possible. Alex can be reached at alexc@pattersonautos.com or by calling the Dealership at (949) 822-9595. If you call and he is not at the Dealership today, please leave your phone number for him to call you back tomorrow. With our apologies, Lynda Nelson, Customer Service

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