Sammie Scott | Page 10

The best service, shortest amount of time I've ever spent in a dealership. Mike & Sammy are a pleasure to work with, especially when you are a repeat client & have built a relationship. in a dealership. Mike & Sammy are a pleasure to work with, especially when you are a repeat client & have built a relationship. More

by aksp06 Verified Customer Verified Customer

Report | Print

Great atmosphere to conduct business. No pressure sales gimmicks. Lorenzo (and Sammie in his absence) along with Kevin Martin were a pleasure to work with. gimmicks. Lorenzo (and Sammie in his absence) along with Kevin Martin were a pleasure to work with. More

by mbuckley Verified Customer Verified Customer

Report | Print

I would not recommend this dealer as we were sent here to l do a ceramic coat that the dealer at Lexus of Lansing failed to do. They took our car and when we picked it up from Lexus of Orland our car had scr l do a ceramic coat that the dealer at Lexus of Lansing failed to do. They took our car and when we picked it up from Lexus of Orland our car had scratches and swirls on the entire car. I was devastated at the damage to my new car! I was told to come in the morning and show the sales man for the 3rd party sales TONY he looked astonished by what happened said he would help till he was called back to the finance office and then came out and said YOU DIDNT BUY IT HERE WE CANT HELP YOU! They took this to a stereo place to get done and obviously they didn't know what they were doing how can I dealer take my new car damage it and say I didn’t buy it there so to bad....talked CHRIS (manager) he said he could maybe have his body shop fix it but this was after us doing a review but I would never trust this dealer as even when we picked it up they didn't have the work on the right car. They could not even find my car at first as they attached this work to my husbands LEXUS that we did buy at LEXUS OF ORLAND they told us to give them all 5s in the rating when we bought his car but never again would we ever purchase of trust this dealer So We had to atake it to a professional which cost more and I already paid 1287.54 he took weeks to try to do the correction of the paint and made it better but can.not get some of the deeper scratches out! Now after not being able to drive my car since Feb as we talk to our consultants and Lexus we are waiting for a resolution to this situation. As you can see the response from KEVIN who thinks who cares about you the customer you didnt buy it hear I should have never helped the other dealer out. How about maybe getting reliable and trustworthy people to send the work too as this is LEXUS I would never assume my car would be going to a stereo place to get a ceramic coat and would never believe a business would not have empathy for a client who spent over 58,000 on a car at LEXUS OF ORLAND a couple months prior just because you were helping another dealer out does not give you the ok to ruin a 60,000 car!!!!DO NOT TRUST THIS DEALER!! This has cost us several thousand more and the loss of our vehicle for weeks i fee LEXUS OF ORLAND AND LEXUS OF LNSING need to make this right I would never go to these dealers More

Report | Print

Sammie made buying my new car painless and actually a joy. I found a car that is just my fit and a cost that meets my budget. joy. I found a car that is just my fit and a cost that meets my budget. More

Report | Print

The members were awesome no pressure to purchase and great customer service. Sammie was the right salesman for me and I thank him for his professionalism and understanding. Lorenzo was very helpful and great customer service. Sammie was the right salesman for me and I thank him for his professionalism and understanding. Lorenzo was very helpful and patience while assisting me with all the technology features. I will definitely recommend Lexus of orland to my friends and family. More

by Shonda_Nash Verified Customer Verified Customer

Report | Print

Fantastic service I would definitely recommend anyone in the market for a Lexus to stop by and see Sammie. He was very patience and worked hard to find me exactly what I wanted best car experience ever. the market for a Lexus to stop by and see Sammie. He was very patience and worked hard to find me exactly what I wanted best car experience ever. More

Report | Print

Purchasing my new Lexus was a wonderful experience for me, because it has been 20 years since I last purchased a car. Sammie was the most wonderful sales person ever; he was the right fit, giving enough me, because it has been 20 years since I last purchased a car. Sammie was the most wonderful sales person ever; he was the right fit, giving enough space without pressure, and everything was explained thoroughly. Thank you Sammie for all that you did. More

Report | Print

I enjoyed working with Lexus of Orland Sales Person Sammie Scott. He was very professional and accommodating. He is a great person to work with. Sammie Scott. He was very professional and accommodating. He is a great person to work with. More

by caroldavid2015 Verified Customer Verified Customer

Report | Print

We had a great experience. I absolutely love coming to this dealership. They always make you feel at home. Everyone should experience excellent care when there. Sammie Scott and Michael Bannos were very this dealership. They always make you feel at home. Everyone should experience excellent care when there. Sammie Scott and Michael Bannos were very professional. More

by SR.TRAVIS1 Verified Customer Verified Customer

Report | Print

My Salesman, Sammie, was amazing. Great customer service! He was patient, kind and listened to me. Thanks Sammie. I love my new 2021 Lexus RX 350 He was patient, kind and listened to me. Thanks Sammie. I love my new 2021 Lexus RX 350 More

Report | Print