Samuel Papino

Sam was a great salesman. He didn’t push and worked with us despite some technical issues. He also made it a point to let us know about an issue with the vehicle we were leasi He didn’t push and worked with us despite some technical issues. He also made it a point to let us know about an issue with the vehicle we were leasing. We were able to quickly swap out vehicles for a different one with no fuss and at a small discount. More

by EV9 for 10 Verified Customer Verified Customer

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Great customer service and really helpful. Provided everything that I need to complete transaction and get my car Provided everything that I need to complete transaction and get my car More

by DAMIANPAULINOACOSTA Verified Customer Verified Customer

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Sam Papino is great. Your service dept is TOO SLOW for us to ever want to have you all do anything for our KIA. We were there for 4.5 hours last Wednesday. It wasn't b Your service dept is TOO SLOW for us to ever want to have you all do anything for our KIA. We were there for 4.5 hours last Wednesday. It wasn't because of Sam or the business mgr. It was because your service dept is inefficient. AND THEN, after supposedly detailing and putting on the ceramic coating, we found smudges and spots on the car that they had to come back out and clean! Do you HAVE a service dept supervisor? Doesn't seem very effective. More

by isaacjl Verified Customer Verified Customer

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Reliable, knowledgeable, approachable, high quality, efficient, friendly service and trustworthy. That's why we stay! efficient, friendly service and trustworthy. That's why we stay! More

by TXHAMMES1 Verified Customer Verified Customer

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Had originally left a 5 star but was called later in the week and told the financing was done incorrectly? Had to resign paperwork and lost the warranty I thought I had. I've discovered a steering column is week and told the financing was done incorrectly? Had to resign paperwork and lost the warranty I thought I had. I've discovered a steering column issue and warped rotors and I've only had the car for 5 days... More

by gwendolyynfore Verified Customer Verified Customer

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The representative provided exceptional customer service and very detailed on the vehicle of choice. If I were to select another Kia I would definitely return there. and very detailed on the vehicle of choice. If I were to select another Kia I would definitely return there. More

by nina_stinson Verified Customer Verified Customer

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The majority of my sale/process was done online. While the experience itself was generally straightforward and the staff were friendly, I'm giving 1 star for the following reasons: 1. Estimated l While the experience itself was generally straightforward and the staff were friendly, I'm giving 1 star for the following reasons: 1. Estimated lease payment based on the parameters I gave on their website was not offered after credit check and I had the satisfactory required credit score and could not be explained. Was offered $100/mo more originally. Sales person tried to explain it as needing the required down payment but my calculation was first month payment only. It took unnecessary negotiation/prying for them to magically get closer to that monthly price, but still off $20-30/mo. 2. It was not disclosed until after the credit check and agreed upon numbers that it was a demo vehicle (4500 miles) used by the GM that nobody seemed to be aware of until the sale. Very convenient. It was not shown on the listing as a demo vehicle and showed "5 mi" on said listing. It's a lease so I don't care that much but feel like I should have been given an even better offer because it's technically used, moreso because the better number they gave was BEFORE "realizing" it was a GM loaner. 3. Spent 2 hours waiting for the vehicle to be cleaned/ready despite being told to show up whenever the next day. My intent was to avoid all of the unnecessary waiting at the dealership. 4. Post sale nobody (i.e. sales rep) wants to electronically answer a relatively simple question about a possible missing accessory. With this in mind I've sent a complaint to the attorney general with screenshots of the original car listing as "new." More

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They were able to give me a good deal plus they were so polite. Didn’t wait that long too polite. Didn’t wait that long too More

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Terrible customer service, unprofessional, and I would NEVER recommend this dealership to anyone. If you want to experience mistreatment, not be valued as a customer, and ran out the door, this is the pla NEVER recommend this dealership to anyone. If you want to experience mistreatment, not be valued as a customer, and ran out the door, this is the place to be. More

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My experience was pleasant with the exception of the excessive waiting time to see the financial person. according to my watch it was over an hour. excessive waiting time to see the financial person. according to my watch it was over an hour. More

by madlad03 Verified Customer Verified Customer

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