Samuel Papino

The majority of my sale/process was done online. While the experience itself was generally straightforward and the staff were friendly, I'm giving 2 stars for the following reasons: 1. Estimated While the experience itself was generally straightforward and the staff were friendly, I'm giving 2 stars for the following reasons: 1. Estimated lease payment based on the parameters I gave on their website was not offered after credit check and I had the satisfactory required credit score and could not be explained. Was offered $100/mo more originally. Sales person tried to explain it as needing the required down payment but my calculation was first month payment only. It took unnecessary negotiation/prying for them to magically get closer to that monthly price, but still off $20-30/mo. 2. It was not disclosed until after the credit check and agreed upon numbers that it was a demo vehicle (4500 miles) used by the GM that nobody seemed to be aware of until the sale. Very convenient. It was not shown on the listing as a demo vehicle and showed "5 mi" on said listing. It's a lease so I don't care that much but feel like I should have been given an even better offer because it's technically used, moreso because the better number they gave was BEFORE "realizing" it was a GM loaner. 3. Spent 2 hours waiting for the vehicle to be cleaned/ready despite being told to show up whenever the next day. My intent was to avoid all of the unnecessary waiting at the dealership. More

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They were able to give me a good deal plus they were so polite. Didn’t wait that long too polite. Didn’t wait that long too More

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Terrible customer service, unprofessional, and I would NEVER recommend this dealership to anyone. If you want to experience mistreatment, not be valued as a customer, and ran out the door, this is the pla NEVER recommend this dealership to anyone. If you want to experience mistreatment, not be valued as a customer, and ran out the door, this is the place to be. More

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My experience was pleasant with the exception of the excessive waiting time to see the financial person. according to my watch it was over an hour. excessive waiting time to see the financial person. according to my watch it was over an hour. More

by madlad03 Verified Customer Verified Customer

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They took the time to show me multiple different vehicles until I found the one that I bought. until I found the one that I bought. More

by epleeds Verified Customer Verified Customer

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great sales experience, could speed the process up a bit, but happy overall. thank you. but happy overall. thank you. More

by tom@kiblin.com Verified Customer Verified Customer

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Great selection, knowledgeable staff, low pressure sales and financing. The paperwork process took some time, but we were in and out within four hours. and financing. The paperwork process took some time, but we were in and out within four hours. More

by jesse.a.Herrmann Verified Customer Verified Customer

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Can't say enough about this dealership. I knew immediately when I spoke with Sam that I was in good hands. Always keeping me updated and following up with answers to my questions and addi I knew immediately when I spoke with Sam that I was in good hands. Always keeping me updated and following up with answers to my questions and additional pictures - they stand behind their word. Once I arrived, Dan the sales manager, was able to get me back into the service area to see the car and the two of them made the entire car buying experience relaxing. The entire staff really makes you feel welcomed and help each other out - a true family of colleagues. More

by ekim054 Verified Customer Verified Customer

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Amazing experience! The team was caring quick informative and professional. Happy to be a part of the Kia family! The team was caring quick informative and professional. Happy to be a part of the Kia family! More

by leslie.price1002 Verified Customer Verified Customer

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Good experience with Safford Brown KIA. Sam Papino was accommodating and helpful through the process. They worked with us even though we were from out of state and required more footwork to Sam Papino was accommodating and helpful through the process. They worked with us even though we were from out of state and required more footwork to get a vehicle. More

by hillaryloper Verified Customer Verified Customer

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