Samuel Wools | Page 8

Proceed with caution with this dealership. I have never had such a terrible experience at any dealership. This disaster started with a salesman named Gerry Sandhu who gave me an offer that was I have never had such a terrible experience at any dealership. This disaster started with a salesman named Gerry Sandhu who gave me an offer that was above the down & monthly payments that I wanted to pay. He went back to finance & said there was nothing he could do unless I call my cosigner. I questioned him about this? He responded "no you will have to call your cosigner because your credit is terrible". I should have walked out right then but unfortunately, I did not. We waited quite awhile for my cosigner to get to a place that he could give his information. Gerry goes back to finance & came back with an offer that fit my budget without my cosigner. I asked 2 times why was there nothing he could do 30 minutes ago without a cosigner but now they were able to get me approved by myself with terms that I could manage? He wouldn't give me a straight answer aside from they did not run my cosigner's information & it will help me out with credit in the long run. Again, should have walked away but didn’t. I agreed to purchase the vehicle. While signing the paperwork, there was 3 sheets that had my cosigner listed as the buyer. I questioned it on every paper & he told me that it was just his paperwork but finance's paperwork would have me listed as the buyer. Finally after questioning each entry, he reprinted the paperwork saying "if you are questioning it this much, I'm sure finance is going to question me, too". He told told me 3 times that my vehicle needed to run through the shop so it won't be ready until Monday. I then worked with Samuel in finance who was ABSOLUTELY AMAZING & went the extra mile over & over again for me. On Monday, I called Gerry around 330 to get an eta & he tells me it won't be ready until Tuesday or Wednesday. I questioned why he told me Monday. He said he never said that. I reminded him of the times he said that & he apologized for me "hearing that but don't I want my car in good condition before it gets on the road". My boyfriend tells him, she did not just hear that. You told us to bring the title on Monday when we pick up the car. Gerry said well Monday was just a guess. Had he said I apologize, something came up, I would have been fine. He also said he had checked on my car a little bit earlier & they said Tuesday or Wednesday but he will check again & call us back. He calls & said the guy that is working on my car isn't even working today. I laughed & asked to speak to his manager. He said sure then hung up on me. I called back & spoke with the general manager, Francis. He apologized & was able to have a guy stop what he was doing to put the tires on my car so that it will be ready that day. I appreciated that. He told me to speak with Vinnie when I arrived. Gerry walked up to us asking for the title to my trade in. I said sure but we are supposed to work with Vinnie. He asked if he did something wrong & I said there were alot of things that he did wrong. He just walked away. Samuel from finance apologized, helped us, & gave me 3 carwash coupons for some papers that wouldn't print off. We walked out to the car & the in transits were not in the window. The windows had a streaky film on them. Samuel spent quite awhile cleaning them & putting the in transits in the window. Once I got in my car, the gas was under a 1/4 of a tank. I should have gone back in but I was so over it at this point. No compensation was even offered for all the mishaps that happened. I then got a call today asking about the vehicle I traded in saying they were going to diagnose it & call me with an estimate. I had to explain to them that the vehicle was their's from a trade in. She apologized & said that the tow truck only told her that the transmission was having issues because you know, the tow truck would know what their company should have already been aware of. Aside from Samuel, it all was an awful experience. I would not recommend. More

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We love the folks at this dealership! This was our 3rd purchase with this dealership!! This was our 3rd purchase with this dealership!! More

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Cordero was warm, friendly and very helpful. We got the car we wanted at the price we could afford, thanks to him! We got the car we wanted at the price we could afford, thanks to him! More

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Great experience. Stephan K. was polite, knowledgeable, and honest. I came in knowing what I was looking for and he was able to pull 2 vehicles for me that were great Stephan K. was polite, knowledgeable, and honest. I came in knowing what I was looking for and he was able to pull 2 vehicles for me that were great fits. Walked out with a beautiful car! More

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Dealership itself was a really nice space, staff was super polite, and our salesman, Richard, was great! super polite, and our salesman, Richard, was great! More

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Thanks Mike for your professionalism. We love our new car and left with a good experience. We love our new car and left with a good experience. More

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The place was really nice and the people are friendly and I would Recommend this place to my friends I would Recommend this place to my friends More

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I had a really good experience with Stephan K. He was really helpful and friendly. He made the buying experience really fast and easy and did not try to pressure me into buying the car which was a He was really helpful and friendly. He made the buying experience really fast and easy and did not try to pressure me into buying the car which was a plus. More

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Second vehicle we’ve picked up from Corwin this year. Mike is on point and paperwork was a breeze. Will be coming back. Great work all. Great experience all around. Mike is on point and paperwork was a breeze. Will be coming back. Great work all. Great experience all around. More

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Loved working with Sam! Sold our two used cars and he made the experience painless. Will definitely be returning work with Sam. Susan and Brian Sold our two used cars and he made the experience painless. Will definitely be returning work with Sam. Susan and Brian More

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