Samuel Wools | Page 7

Nice place, good atention and help people to get the new car, 100 porcent recomended! car, 100 porcent recomended! More

by Arelibeth Verified Customer Verified Customer

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The entire shopping for a car with Rodney and the finance process with Coy was great! Everything else fell through when I signed the paperwork for my car in GOOD FAITH that the dealership would follow throug process with Coy was great! Everything else fell through when I signed the paperwork for my car in GOOD FAITH that the dealership would follow through with their word about repairing cosmetic damage to the car. It was not ready for me to pick up the next day since the car had to be inspected and serviced to be a certified pre-owned vehicle. I had to check in pretty much every day that week to see when the car would be ready- when I went to pick up the car on October 4th, the cosmetic damages were WORSE. It looked like someone took sandpaper to the side of the car door to buff out the scratches and didn’t care to retouch the paint or put a clear coat on it. The inside of the car also wasn’t detailed as promised so I returned the car for those repairs to be made. After another week (At this point, I had now gone about 2 weeks without a vehicle that I had already signed and put a 4,000 down payment on) I went to pick up my car for a 2nd time and guess what? The scratches were kind of covered up, but it was not the best handiwork and the inside AND outside of the vehicle had still not been detailed or cleaned. I know this to be true because I found an old parking ticket in the glove box and the same stains were in the car that I observed and took pictures of when I test drove the vehicle. Overall, this has been an incredibly frustrating experience and it’s extremely difficult for me to not feel taken advantage of as a young woman of color who went to this dealership looking for a positive experience. I had people recommend this dealership to me, which is the only reason why I went here. If it were an option, I would have just returned the car and asked for my downpayment back. For the amount of money I spent on a vehicle, I expected a very different outcome and experience and it is so disappointing that THIS was my first car buying experience and no one has done anything to rectify this situation despite me bringing up these concerns multiple times. I’m especially upset that Sam encouraged me to sign and purchase this vehicle and explicitly said that “if you were my little sister, I’d feel good about you getting this car as your first car loan/payment”. If you are not going to follow through with your word, don’t build someone up and reassure them that they will receive a specific outcome and then pull the rug out from under them. I am more than happy to share pictures that I took of the vehicle the TWO SEPARATE times I traveled to the dealership to pick it up or talk to someone else about my experience! More

by niapmartinez Verified Customer Verified Customer

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This honestly was the most difficult vehicle purchase I have ever encountered. Just from the very beginning. if this wasn’t the vehicle my fiancé truly liked I probably would’ve of just walked away. We bou have ever encountered. Just from the very beginning. if this wasn’t the vehicle my fiancé truly liked I probably would’ve of just walked away. We bought this vehicle dealing with a very difficult general sales manager. He was rude and very stand-offish to myself and my fiancé. After the fact they agreed to fix a few things on the vehicle the communication again was horrible. We took the vehicle in waiting for a call to pick it up ended up waited an extra day to receive our vehicle back after not knowing which company they sent the wheels off to be resurfaced at. We had to call multiple times to have the service department tell us they had no idea what was going on. After another call then was told to contact our sales representative that had the day off. Just a very bad experience and to be honest it wasn’t our sales person’s fault at all this was on the Salesmanager and the service department. I’ve worked for a few dealerships and thought I’ve seen a lot over the past 10-12 years but this experience has taken the cake on everything I’ve seen. I truly hope this was just a one time experience but from the sounds of it when we brought it up to a few employees it doesn’t sound like it. On a positive note our salesman was very professional and apologized multiple times. Hopefully someone from the Corwin group comes across this review and can definitely reevaluate the management they have at the Bellevue store. More

by Juatin Verified Customer Verified Customer

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Very kind and helpful staff at Corwin. I would likely buy a new Avalon if they still made them . I don't care for the car replacing the Avalon. I so appreciate your dealership and recommen I would likely buy a new Avalon if they still made them . I don't care for the car replacing the Avalon. I so appreciate your dealership and recommend you to others. Thank you !!!!! More

by JEANTROXELL Verified Customer Verified Customer

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The vehicle was perfect. Rodney was very knowledgeable and helpful. Michael made the negotiations easy. Everyone is pleasant and helpful. 10 out of 10 would buy her Rodney was very knowledgeable and helpful. Michael made the negotiations easy. Everyone is pleasant and helpful. 10 out of 10 would buy here again.. More

by Tweb Verified Customer Verified Customer

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Kayla was absolutely amazing from beginning to end. I saw the car I wanted, reached out on a Monday and Kayla responded immediately. Yet, I couldn't make it to the dealership (Corwin) for another coupl I saw the car I wanted, reached out on a Monday and Kayla responded immediately. Yet, I couldn't make it to the dealership (Corwin) for another couple of days thereafter. Kayla and I communicated the whole time. She kept me updated with the availability. We finally made it on the Friday. Approved the same day in July for my new car. Shout out to Kaylas Manager (Sam) for assisting as well! However, we ran into some concerns right away. My BF noticed a nail in my tire. So Sam and Kayla took immediate accountability. Kept my car forservicing for a couple of days and Kayla drove it to my home. Shortly after we noticed the issue was unresolved. I remained calmed. We ended up paying for a new tire (saftey) to get the nail removed. I reached out to Kayla with details. Then shortly after I was reimbursed for the tire. Thereafter, there was delay with my title and were unaware of the timeframe. So, Kayla asked me to come by the dealership prior to my temp tags expiring. She greeted me with dealer's plates in hand. Even though I'm only 20mins away from the dealership. She also filled my tank for any inconvenience. It's the initiative that mattered most for me and sincerely appreciated. She always made me whole. Due to my temps expiring, I occurred a late fee. She said "No worries." Once I returned the dealers tags. She had a check cut and waiting to reimburse me for late fees. I thought we were good to go. However, I was unable to place my back tag on due to the screws being stripped prior. Kayla immediately intervened. The day of my service appointment, they were able to get me in and out and on my way for my next appointment. Life can throw us some unexpected turns. However, when you have an amazing Sales woman who's transparent, professional, honest and takes the initiative through the storm. You will only feel a light breeze. I'm very grateful and will continue to champion and recommend Corwin every opportunity. My 2018 Hyundai Sonata 2.0 Turbo is happy! Aka "Win!" More

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Never been a big fan of the car buying process. But the Corwin folks made it a pleasant experience. Made a fair deal on our trade in and got the car we wanted in a reasonable amount of time witho But the Corwin folks made it a pleasant experience. Made a fair deal on our trade in and got the car we wanted in a reasonable amount of time without the typical endless hours of back and forth dealing we’ve experienced in the past with other dealers. Excellent experience overall. More

by RJR Verified Customer Verified Customer

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Fantastic dealership and team. I would absolutely recommend to family or friends. I am 150% satisfied with my vehicle purchase. I would absolutely recommend to family or friends. I am 150% satisfied with my vehicle purchase. More

by DAVIDISAAC51 Verified Customer Verified Customer

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Enjoyed my experience with you guys thank you so much for meeting my needs Drew is simply amazing, great personality, cool dude meeting my needs Drew is simply amazing, great personality, cool dude More

by ICULOOKINHAHA88.99 Verified Customer Verified Customer

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Madison at Corwin Toyota helped me get into my dream car! I purchased a 2022 Hybrid Honda Civic. The process was smooth and easy and she communicated everything along the way. I was in and out in no time dri I purchased a 2022 Hybrid Honda Civic. The process was smooth and easy and she communicated everything along the way. I was in and out in no time driving the most perfect vehicle. Thank you guys!! More

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