Sandra Van Hook | Page 40

Great Customer Service Thank you for the great customer service to get me into my new car. Thank you and Sandy for all your hard work getting me into my first new car. Than Thank you for the great customer service to get me into my new car. Thank you and Sandy for all your hard work getting me into my first new car. Thank you again and will recommend Kelly Ford to my friends. Thank you, Dawn More

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Best car purchasing experience! I'm loving my new car! What a great experience I had at Kelly Ford! Everyone I dealt with went above and beyond to make it a pleasant experience! Ron, I'm loving my new car! What a great experience I had at Kelly Ford! Everyone I dealt with went above and beyond to make it a pleasant experience! Ron, Charlie and Sandy all treated me respectfully and with a smile on their faces! Thanks so much! More

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Great First Experience A very friendly and knowledgeable staff made me feel very comfortable purchasing my first car at Kelly Ford. Ron in particular did a great job walking A very friendly and knowledgeable staff made me feel very comfortable purchasing my first car at Kelly Ford. Ron in particular did a great job walking me through the process. More

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Bought 2013 Mustang We arrived at a fair price wrapped up the sale and paperwork easily. Everyone I dealt with was very professional and made the sale pleasurable. We arrived at a fair price wrapped up the sale and paperwork easily. Everyone I dealt with was very professional and made the sale pleasurable. More

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Awesome Servce We received a flyer in the mail and decided it was time to see about a trade-in. Marc was so very helpful, along with the management team. We have a We received a flyer in the mail and decided it was time to see about a trade-in. Marc was so very helpful, along with the management team. We have a fantastic deal on a 2016 Escape, and I love it more each time I drive it. Sandy, you are awesome and you went the extra miles for us, very much appreciated! More

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Very Efficient Service We wanted to test drive a new Focus and had contacted the dealership prior to our visit to let them know when we would visit. Phil had the car ready We wanted to test drive a new Focus and had contacted the dealership prior to our visit to let them know when we would visit. Phil had the car ready to go and the numbers ready, so there would be no delay in understanding the deal. Phil even found some extra rebate money that we were not aware of being available. We were able to get in and out of the dealership without any long delays. The car was detailed and we were given a full tank of gas. We have gotten our last three cars at Kelly, and they really do an excellent job. The people are very friendly, and that makes for a good car buying experience. More

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Car purchase Having just moved to Melbourne in May of this yr from Rochester NY, I was looking for a good Ford dealer with a good service dept, which led me to Kel Having just moved to Melbourne in May of this yr from Rochester NY, I was looking for a good Ford dealer with a good service dept, which led me to Kelly Ford. Started working with Traci Daly in service, and she has been excellent in getting my two Fords taken care of. Had a 06 F150 and needed to trade it on something with less miles and north rust issues. Worked with Marc Camelleri and got us a Cretified 2013 Escape for a great price and a nice dollar for my truck. Never felt any pressure in the sales process, Marc was nice to work with. We then went on to finish up,with Sandra Smith and had a few good laughs while working with her, nice!! All in all one of the best car buying times my wife and I had. I will keep my business with Kelly Ford for as long as we stay in Melbourne!! Great service, great sales, 5 stars in our book!! More

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I have not been a Ford owner in many years- I am now. I mainly dealt with John and his approach convinced me to switch brands. Carlos and Sandy dealt with the financial end of the transaction and as was e I mainly dealt with John and his approach convinced me to switch brands. Carlos and Sandy dealt with the financial end of the transaction and as was expected had their responsibilities to offer me after the sale products- they presented but didn't get "pushy". It was the correct approach for me. The entire transaction was completed exactly as was agreed. If you plan to visit Kelly I would give consideration to asking for John's assistance, clearly explain your requirements, and he will do his best and then some to satisfy you as a customer. More

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Early Christmas Present thanks to Austin and Kelly Ford Got one of those "we want to buy your car" letters in the mail and decided to see if they were really true. Well, the one from Kelly Ford was. Got a Got one of those "we want to buy your car" letters in the mail and decided to see if they were really true. Well, the one from Kelly Ford was. Got a Focus hatchback for less than I was paying for my Dodge Dart and with more bells and whistles. Austin listened to what we needed and helped us find the car that was right for us, not just one he wanted to sell. Everyone paid attention to our needs and did their best to accommodate us. It was a no-hassle, pain-free car buying experience thanks to Austin. That is definitely a Christmas present and we will be back. More

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Outstanding Sales Team & Customer Service This was the easiest car buying experience I have ever had! Knowledgeable sales staff with attention to detail and customer service focused. Mike Case This was the easiest car buying experience I have ever had! Knowledgeable sales staff with attention to detail and customer service focused. Mike Casey and Dave Pariso were there every step of the way. They were able to answer all of my questions and ensured the financing went smoothly. No more spending an entire day in a dealership, these gentlemen are true professionals. Finance Director Sandra Smith provided all financing options and ensured I received the best interest rate and terms that fit my budget and needs. An outstanding team who will go above and beyond and who will be there for you after the sale to support with any questions that may pop up. I highly recommend if you are in the market for a new vehicle that you stop by Kelly and see Mike and Dan. More

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