Sandra Van Hook | Page 42

A First in My Car Buying Experience I was in need of a replacement for my previous car and was making the rounds of dealers which was a daunting task until I arrived at Kelley Ford. Chri I was in need of a replacement for my previous car and was making the rounds of dealers which was a daunting task until I arrived at Kelley Ford. Christopher Hill was my first contact and was a welcome change from all of my previous contacts. Attentive to my needs, he was both courteous and enthusiastic in meeting my requirements. Additionally, he was considerate of my physical limitations and went far beyond what I anticipated to make my stay at the dealership both pleasant and comfortable. He brought the car I wanted to my apartment to inspect and took my car back to the dealership for evaluation, thereby saving me a tiring situation. The sum total of my experience was something I have never before experienced at a dealer and was not only welcome but greatly appreciated in making my day. Sandra Smith also took special attention to ensuring all documentatio n was completed in a timely fashion in order to expedite my time there for which I am truly thankful. More

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Best of the Whole Day! Great Experience! I was in search for my first car as a first time buyer. Ford was the first place my family and I stopped at, and from the moment we exited our car, we I was in search for my first car as a first time buyer. Ford was the first place my family and I stopped at, and from the moment we exited our car, we were greeted by Tristan Palmer. I must say, he was wonderful. From the simplest things such as accommodating us with beverages to being very informative about the cars I was interested in, especially the 2015 Ford Focus, which was my favorite. We took it out for a test drive and I loved it! I was still in the thought process of staying open-minded, so my family and I went to 4 other local dealerships in Melbourne FL. Ultimately, nothing compared to Ford, nothing! - In regards to the cars, the customer service, the environment, and the experience. - I test drove 4 other cars elsewhere, and I still had the best experience at Ford, and the 2015 Ford Focus was still on the top of my list. My family and I went back to test drive it once more, along with looking at other models as options. Once again, Tristan was right by our sides when we parked, answering any questions we had and being the best salesman I encountered throughout the day. Once I test drove the Focus for a 2nd time, I knew it was what I wanted. Through the whole paperwork process with Tristan, he was very helpful in making sure I understood how the whole process works and made me feel very comfortable and that I was making the right decision for myself, no doubt. The sales manager (Jeff Leggee) also assisted with questions that my father and our group had just to clarify some topics. It was great teamwork and work ethic on both of their levels! After finishing up with Tristan, he sent us to Finance, where I met Sandy. She was very helpful in explaining in-detail all the paperwork and extra offers that I could get with my new car. There was no hassle or confusion, which really made me feel at ease. Finishing up the final touches, and being handed the keys to my new car was one of the best feeling I have ever had. And my experience with Kelly Ford doesn't end there...I came back on Labor Day to get a Xzilon coat on my car. Tristan got the detailing team on it right when I got there, no waiting. Once they finished, Charyl gave me a walk-through of how the system works in my car. I learned so much that I didn't know and really got the hang of how all the functions work, which was great! I admire Ford and their employees for their efficiency in their customer service and providing the best experience possible with their customers. Even after buying the car, how much the dealership is there for their customers goes a long way..and I see Ford standing by their customers. That's the way it should be. I couldn't be happier with my purchase or experience - before, during, and after. Thank you Kelly Ford and all the employees who assisted me, you all deserve 100% gratitude! :) More

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2015 Ford Mustang EcoBoost This was my second purchase from Kelly Ford. The service I received was awesome. From the phone call from Jocelyn to the closing of the deal with Sa This was my second purchase from Kelly Ford. The service I received was awesome. From the phone call from Jocelyn to the closing of the deal with Sandra it was a smooth, professional transaction. Phil Pettus went above and beyond in helping me make my decision to purchase this vehicle. He was very patient in that he spent a great deal of time explaining all the bells and whistles that I did not have in my 2006 Mustang. He even came out of his way to pick up my title and whatnot from my office. When he learned that I was traveling across the state (lovebug territory) before I could get the clear coat treatment, he volunteered to take it back with him so it could be done before I left. Everyone there was courteous, helpful and friendly. I will definitely come back for my next new Mustang More

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Purchase of a new Ford Truck Specialed ordered a new F350 Diesel from Kelly Ford. My purchase was made thru Phil Pettus. Phil was very professional in all aspects with the purch Specialed ordered a new F350 Diesel from Kelly Ford. My purchase was made thru Phil Pettus. Phil was very professional in all aspects with the purchase. I never had to leave a message on his phone for he was always very responsive and was available every time I had a concern about the process including delivery. He is very knowledgable about the technology in the new vehicles and spent as much time as needed explaining every detail. I would recommend working with Phil anytime and would contact him with any future purchase. Thanks Phil! Also Sandra Smith helped us with the financial side of the purchase. A pleasure working with her. She is very knowledgable in getting the paper work completed. More

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The most pleasant car buying experience ever I went from finding the car I wanted online to pulling into my driveway with it in under 24 hours. The salesman, Chris Hill, was a pleasure to work wi I went from finding the car I wanted online to pulling into my driveway with it in under 24 hours. The salesman, Chris Hill, was a pleasure to work with and the finance office went above and beyond the call of duty to get me an interest rate I thought impossible. As long as I live within 100 miles of these folks, they will get all of my business More

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Knowledgeable and Customer Oriented Staff We were looking to purchased a used or new car within our budget. Mike Sullivan was our salesman and was very helpful in showing us cars we might be We were looking to purchased a used or new car within our budget. Mike Sullivan was our salesman and was very helpful in showing us cars we might be interested in considering. Once we settled on a new Escape, Charlie worked with us to get the price and payments where we needed them. From there we met with Sandra Smith to finalize the financial transactions. She was very knowledgeable of all the other options available for us. Was very patient in explaining all the questions we had. We had a very pleasant experience with everyone that helped us that day. More

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Purchased 2014 Ford Escape, our Ford truck totaled. We met Dave Pariso on Thursday, July 16; he was professional, knowledgeable and not pushy, so we were stress free because our Ford Truck was totaled, We met Dave Pariso on Thursday, July 16; he was professional, knowledgeable and not pushy, so we were stress free because our Ford Truck was totaled, other driver's fault! Both insurance companies continue to haggle! The dealership is very clean and the best well-kept restrooms we have ever encountered! Everyone we met at this dealership was kind W/huge smiles! We also noticed how nicely dressed everyone was, as well, which always provides a first impression of a company. Sandra/Finance also very knowledgeable and helpful as we completed the finance process (W/O an insurance check in hand!) We love our 2014 Ford Escape and have already talked to a few of our friends/family/neighbors about our great experience on Thursday and Friday (July 16 - 17) at Kelly Ford, in Melbourne, FL. Thanks for the popcorn and water, too! Diane & Steve - Rockledge, FL More

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Tristan Palmer .... ford limited 7/11/15 all we can say is what a wonderful experience we got by going to kelly ford and having Tristan attend to us and our needs. Never pushy but real friend all we can say is what a wonderful experience we got by going to kelly ford and having Tristan attend to us and our needs. Never pushy but real friendly, we done the talking he listen and guided us through the figures and paperwork and reach the happy point. customer service was great, was willing to stay 2hrs past close on a weekend night... also i need to mention the other management involved who also made this a pleasant adventure Vinny, Charlie and Sandra..... would highly recommend a visit if your in the market for a car..... More

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Sales team are winners Although my servicing with Kelly Ford was pretty terrible, I still want to say thank you to Sandra and Ed who helped me lease my Ford Focus! They were Although my servicing with Kelly Ford was pretty terrible, I still want to say thank you to Sandra and Ed who helped me lease my Ford Focus! They were so sweet, Sandra worked incredibly hard and Ed was courteous and helpful through the process! THE SALES TEAM ARE FULL OF WINNERS! THANK YOU AGAIN SANDRA AND ED!!!!!!!!! More

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Professional courtesy exceeded my expectations Dealership personnel were helpful, courteous and never pressured me into making a purchase. Their combined efforts and professional courtesy weighed h Dealership personnel were helpful, courteous and never pressured me into making a purchase. Their combined efforts and professional courtesy weighed heavily in my decision to buy from Kelly Ford. After the sale, their follow-up and sincere approach to assure I was completely satisfied with my purchase was outstanding and unexpected. Many thanks to Mike, Charlie, Sandy and Cheryl. More

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