Sandra Van Hook | Page 43

I walked away feeling like I gained genuine frienship! I left the dealership not feeling like I was taken advantage of thanks to Phil, Sandy and Charlie. They were all very patient and understanding as I I left the dealership not feeling like I was taken advantage of thanks to Phil, Sandy and Charlie. They were all very patient and understanding as I wavered through my decision. More

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2015 F150 Ecoboost Platinum Rodney, Charlie & Glenn made it happen and I couldn't be happier!! The experience with "all" the staff is EXCELLENT :) I felt they went above and be Rodney, Charlie & Glenn made it happen and I couldn't be happier!! The experience with "all" the staff is EXCELLENT :) I felt they went above and beyond to get me the truck I wanted.....I feel I have made EXCELLENT friendships!!!! More

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A model for others to follow This is day one with my new Explorer Limited. I leased it yesterday from Kelly Ford, Melbourne. I want to express to all, the wonderful experience I This is day one with my new Explorer Limited. I leased it yesterday from Kelly Ford, Melbourne. I want to express to all, the wonderful experience I had throughout the entire process beginning with my vehicle search, final vehicle selection and establishment of the lease. From the beginning of my search, I was not "sold" on any particular vehicle. I had visited multiple dealerships, other car makes / models, websites and site locations throughout my quest to find our second car. The Kelly Ford Dealership website was easy to navigate, current and "non-imposing". Once on site, the sales team (Rick, Mike Charlie, etc.) were aggressive (as expected); but not overly so. They were always responsive to all questions during my visit and to all follow-on email questions. When asked for a real dollars lease cost breakout, the sales team was forthcoming and complete with a listing of all lease costs. Again, no pressure; just regular follow up to ensure all my questions were resolved. Once my decision was made, the Kelly Ford Team was quick in completing the sales / lease process; but not overwhelmingly so. I never felt I was just another sale; I felt they were honestly concerned in my level of comfort during the sales / lease process. The Finance representative, Sandy, was not only engaging; but she was extremely polite as well as concerned with my total understanding of the lease cost elements; no surprises here. Once all the behind the scene requirements were complete, I spent over an hour with the Kelly Ford Team technical representative, Cheryl. She gave me helpful tips (some as homework) to provide greater utility of my use of cell phone data along with key short cuts in the utilization navigation and entertainment systems. THIS IS A CUSTOMER FOCUSED TEAM. MY OVERALL A TOTAL RECOMMENDATION IS I WOULD RETURN TO THEM FOR OUR NEXT CAR AND RECOMMEND THE KELLY FORD TEAM TO OTHERS. More

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Best Salesman ever! Phil was not pushy and understanding of what I was looking for and want to afford. He make sure I was happy no matter which car I pick. Very patience Phil was not pushy and understanding of what I was looking for and want to afford. He make sure I was happy no matter which car I pick. Very patience and professional. He even came back on his day off so I can test drive the cars and pick my car. Sandy was very friendly, professional easy to work with. This is my third car I buy at Kelly Ford and I will recommend it to everybody!!!! Thanks for such a great experience Phil and Sandy! :) More

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Best Car Buying Experience Ever!!! By far the best car buying experience I have had. Chris and Sandra were so nice and explained the entire process. I would highly recommended this deal By far the best car buying experience I have had. Chris and Sandra were so nice and explained the entire process. I would highly recommended this dealership to anyone. My family will not go anywhere else. Thanks Chris, Sandra and Kelly Ford!!!! More

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Above and beyond I could not have asked for a better experience. The entire dealership was wonderful but nothing compared to Tim for sales and Sandra in finance. I wou I could not have asked for a better experience. The entire dealership was wonderful but nothing compared to Tim for sales and Sandra in finance. I would definitely send anyone and everyone to these two people they have heart and that is important especially to me.....thank you More

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Absolutely love our 427R Mustang, Great people and Service We found this Mustang on line the day after it arrived to Kelly Ford.. Had to have it. Amanda and Sandy were great to work with. Charlie went above an We found this Mustang on line the day after it arrived to Kelly Ford.. Had to have it. Amanda and Sandy were great to work with. Charlie went above and beyond what I would have expected from a car dealership. Thank You once again you guys for the help through the whole process. More

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Bravo! My sincere thanks to Phil Pettus, Sandra Smith, Cheryl Shaton and all the team members at Kelly Ford for making my acquisition/lease of a 2015 Ford Ex My sincere thanks to Phil Pettus, Sandra Smith, Cheryl Shaton and all the team members at Kelly Ford for making my acquisition/lease of a 2015 Ford Expedition a truly pleasurable experience! Your dealership was recommended to me by a close personal friend, and having been a loyal Lexus/Toyota customer for many years I was initially apprehensive about changing brands. After my first visit to the dealership, where I first met Phil and several of the other team members, I was impressed with their professionalism, knowledge, and work attitude. Phil assisted me in every aspect of vehicle selection, and was diligent throughout the sale making sure my vehicle was appropriate for my needs. Through Phil, I had the pleasure of working with Sandra re: financing alternatives and post-sale with Cheryl re: my vehicle's systems/attributes. I not only look forward to referring business to Kelly Ford, I look forward to my next vehicle purchase later this year. More

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Easiest transaction in a long time with a great group Where to begin--I felt like a long lost family member returning home. The people that I had the privilege to come into contact with was just terrific, Where to begin--I felt like a long lost family member returning home. The people that I had the privilege to come into contact with was just terrific, namely Frank Saladino, Rick Stewart, John Kirby and Sandy Smith just made me feel as though I had known them for years. I never felt more at ease conducting business anywhere else as I did with the people at Kelly Ford. I'm not quite done with them, as they are still extending helping hands with a couple of things to help 'educate' me. They really go above and beyond what you would expect, overextending themselves at times. I highly recommend any and all of them to anyone seeking an easy and fair deal with people who honestly seem really concerned about you. More

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Certified Pre-Owned Employees are friendly and polite. I don't like car shopping but they were easy to work with and not too aggressive. The dealership is clean and the Employees are friendly and polite. I don't like car shopping but they were easy to work with and not too aggressive. The dealership is clean and there's plenty of seats if you're getting service. More

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