Sara Kenny | Page 13

Ford Spring Hill exceeds all my service expectations. Sara and Sparky are professional and thorough. They take the time to help me fully understand my vehicles needs. Sara and Sparky are professional and thorough. They take the time to help me fully understand my vehicles needs. More

by oharage Verified Customer Verified Customer

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We were only in the service area waiting room, very clean and friendly and helpful staff and friendly and helpful staff More

by VICWATSON3 Verified Customer Verified Customer

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There was a miscommunication at first, about a recall and waiting for it. They made me whole by giving me a loaner. waiting for it. They made me whole by giving me a loaner. More

by DEACONMARK.MANKO Verified Customer Verified Customer

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Having my car serviced at ford Spring Hill is always and Todd is extremely helpful Todd is extremely helpful More

by JosephPortelli Verified Customer Verified Customer

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so ford wanted me to get a ford credit card and earn ford pass points now some genius decides to add a 3% surcharge for that and all credit cards like the shop fees are not enough of extra pure profit right. pass points now some genius decides to add a 3% surcharge for that and all credit cards like the shop fees are not enough of extra pure profit right. asked to speak to general manager of the store and no time to speak to a customer. just think of all the business they will lose with this policy.no other retail business I go to does this but of course the ford store we have used for many years and no one cares that we will leave but no one cares as for sara if i make an appt with a service advisor that i choose to stay with since we have older cars and want them looked over by more than lube techs but alas they just move you to todd no mention if it just do it todd is great but i want more of a check than his lube crew can do and look i wanted the a/t fluid changed not flushed was told no way asked to see the tranny tech he told them of course i can do that and it is much safer than a flush machine anyway so now this 3% thing will run many off my card earns 5% and they will take 3% back my under engine cover does have a space that is open not closed as it should be i guess they could have addressed that but no even if worn out and needs replaced it cannot be fixed maybe a tech would have caught that but now there tech refuse to do anything relating to an oil change great how dumb is that how do they think they will find work by going over the car yes i was a service advisor at one time and my team techs loved when a cust did not want quick lube service as they could look things over and make sure no issues has developed and get them addressed ok enough from me More

by KKALEX56 Verified Customer Verified Customer

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Great service . . TODD keep me informed through out my stay.Dealership was very clean had coffee and pastries in lobby.Got to speak with manager of service MR. Spark . TODD keep me informed through out my stay.Dealership was very clean had coffee and pastries in lobby.Got to speak with manager of service MR. Sparky about my C-MAX experience. My wife and I have been doing business with this dealership over 30 YEARS.. Buying New Cars , having all services done here….. More

by ERNEST0039 Verified Customer Verified Customer

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Service and coordination was great. Nice that they dropped my car back off at the house when everything was done. Nice that they dropped my car back off at the house when everything was done. More

by CEGLOVER02 Verified Customer Verified Customer

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Great service timely excellent work on time service writer awesome work done on schedule will advise others writer awesome work done on schedule will advise others More

by KEVINAOHARA1954 Verified Customer Verified Customer

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Found it to be a little pricey for oil change and cabin filter even with a coupon. filter even with a coupon. More

by dennislukemire Verified Customer Verified Customer

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Appt at 3:00 for oil change and in my way back home by 3:45 3:45 More

by Peach Verified Customer Verified Customer

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