Claude "Sparky" Sandage

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spen However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook’s warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude “Sparky” that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a “one-time offer.” That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager’s office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer’s perspective, and I stand by my review. More

Print

Bought many vehicle from Spring Hill Ford. They always go that extra mile, thank you. They always go that extra mile, thank you. More

by Bill10 Verified Customer Verified Customer

Print

I have done business with this dealership since 92 and remain loyal to date. They’ve always been good professional and make you feel like family. remain loyal to date. They’ve always been good professional and make you feel like family. More

by WEIKELELECTRIC Verified Customer Verified Customer

Print

Called Saturday morning first thing for my work van for an oil change Sparky answered the phone was able to get my truck right in when I called back to get my F250 he also was able to get me in and get it an oil change Sparky answered the phone was able to get my truck right in when I called back to get my F250 he also was able to get me in and get it completed all on Saturday Awesome quick service really appreciate getting my work van completed so my crew can be on the road on Monday. More

by MIKE@TRICOUNTYLOCK.NET Verified Customer Verified Customer

Print

I had a bed liner installed in my new F-150. I couldn't be happier. Quick. Clean. Great Price. I can always count on Ford Spring Hill ! I couldn't be happier. Quick. Clean. Great Price. I can always count on Ford Spring Hill ! More

by joefordman Verified Customer Verified Customer

Print

I am concerned about the 3% credit card fee. I have to use a debit card which is usually easier to hack and had happened several times already. Using cash is OK but most times I don’t know how m I have to use a debit card which is usually easier to hack and had happened several times already. Using cash is OK but most times I don’t know how much is going to cost before hand.This is an inconvenience snd a security problem . More

by LROLLAND56 Verified Customer Verified Customer

Print

I have always been very happy with Flammer Ford. We have always got excellent service. Todd answered all of my questions in a very professional manner. We have always got excellent service. Todd answered all of my questions in a very professional manner. More

by BONNIESWENKE Verified Customer Verified Customer

Print

You feel like family when you walk thru the door. My repair correctly the first time My repair correctly the first time More

Print

While I didn't get the deal I wanted, your sales staff Sandy and Jason worked hard to get me a deal that I could accept. Very pleased with their professionalism and the no pressure and pleasant trading/pu Sandy and Jason worked hard to get me a deal that I could accept. Very pleased with their professionalism and the no pressure and pleasant trading/purchasing experience. Your service staff are also terrific to work with. They competently maintained my trade vehicle for the past 6 years and I look forward to continuing the relationship with my most recent purchased vehicle from your dealership. More

by rolandwr2345 Verified Customer Verified Customer

Print

My transmission went out on my Ford. In spring Hill Ford came through with a quick diagnosis in one day. Then we had to wait for the warranty company to come through with the transmissio In spring Hill Ford came through with a quick diagnosis in one day. Then we had to wait for the warranty company to come through with the transmission. That took two weeks. Then spring Hill forward tells me it's going to cost me $2,000 more to complete the job. I then took the car to a transmission outfit who fixed it for the same price minus the $2,000 More

by texastomtn Verified Customer Verified Customer

Print