Sara McCarter | Page 3

Excellent Customer Service! We once again had a stellar experience with Lithia Toyota this past weekend when we traded our RAV4 and Tundra for a new 4Runner. Sara McCarter (Sales We once again had a stellar experience with Lithia Toyota this past weekend when we traded our RAV4 and Tundra for a new 4Runner. Sara McCarter (Sales) took excellent care of us, and we were blown away by her knowledge, kindness, patience, and professionalism. Mike Mizikar (Finance) was also incredibly patient and knowledgeable, answering all of our questions and helping us to customize a warranty package that made sense for our family and our budget. This was our 3rd vehicle to purchase at Lithia Toyota, and we will definitely be back. We can’t say enough good things about Sara McCarter, Mike Mikizar, and all of the friendly, fantastic folks at Lithia! ?? More

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Friendly people Everyone was super friendly and helpful. They made it a very pleasant buying experience and i appreciated that. Definitely will recommend to all my fr Everyone was super friendly and helpful. They made it a very pleasant buying experience and i appreciated that. Definitely will recommend to all my friends. More

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Recently bought a car through this company, simple and easy! My fiancé and I recently bought a car through Sara McCarter, she helped us get into a brand new car and at my age (being 19) amazes me! I didn't think My fiancé and I recently bought a car through Sara McCarter, she helped us get into a brand new car and at my age (being 19) amazes me! I didn't think I would have been able to get into a new car so fast. Surprisingly our payments are right where we wanted them to be. Thank you Sara McCarter for your help and patience. Thank you again for helping us get into a car big enough for our twins! I look foward to working with you again! More

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definitely the best Ive never had a better experience when shopping for a car. Sara Mccarter and Andrew Elliot were definitely the only two I will go to again because the Ive never had a better experience when shopping for a car. Sara Mccarter and Andrew Elliot were definitely the only two I will go to again because they provided such a great experience and hassle free. Thank you to these two for going above and beyond!! Lithia Toyota of Abilene is the only place to go!! More

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Unpleasant The very first time we went to the lot it was a little past 6pm. Sarah (our salesperson) didn't act like she was the least bit interested in showing u The very first time we went to the lot it was a little past 6pm. Sarah (our salesperson) didn't act like she was the least bit interested in showing us any car and definitely not one that she would have to walk into the office to get the key. It really made me mad. But since I went there looking for a specific used car we went back and found the car I was looking for. We ended up not only purchasing 1 car but 2 cars. The whole buying process was bologna. We were very irritated at how long it took and yes I know this is all apart of the process. I have gone here before and it did not take near as long as this time. We were there from 1pm-8pm. We had said initially wanted to wait till the next day in order to talk to our banks and when they came back with the interest rates and the numbers they were so very high! They flat out lied and said my bank was trying to give me an even higher interest rate! xxxxxxxx! I called my bank and it was about half the interest rate they quoted me! I strongly believe in honest customer service! I just am so very dissappointed in myself for letting them do me wrong! But I really didn't think Toyota of Abilene would do that! My mom has bought several cars from here and my sister in law just bought a brand new one. I will never again come here for any car!! DO NOT GO HERE! DONT WASTE YOUR HARD EARNED MONEY! After we had purchased the cars I asked for a second key and Sarah said she would look for it and let me know. I called twice and finally my husband texted her and asked and her reply was "sorry we couldn't find it." He called he sales manager Craig...and Craig (apparently the only decent human being who works here) said he would get us a key made free of charge. But the fact that Sarah did not even care pissed me off! I just gave yall 40,000 and you don't even care to give me a second key??!!!!Have some integrity people! More

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