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Lithia Toyota of Abilene

Abilene, TX

4.8
1,569 Reviews

4449 Southwest Dr

Abilene, TX

79606

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1,569 Reviews of Lithia Toyota of Abilene

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June 22, 2021

"Lance was friendly and courteous. Took them over 2 weeks..."

- Gary

Lance was friendly and courteous. Took them over 2 weeks to do their 60 point checkup on the vehicle. They told me that they have had the vehicle for over a month before I had looked at it so you would have thought they of had it up to par and ready to go. I drove from out of town twice for schedule pickups, when finally Lance volunteered to bring it to me the third time. Lance told me it would come with a operators manual. When he finally made delivery, not only was it missing the manual but also the jack/wrenches and the locking lug nut socket. After several calls to multiple people we were finally told the stuff was on order. Weeks later, we finally received the manual and jack. The Jack did not include the needed tools to operated it like the crank, crank extension or the lug wrench. I tired of dealing with them so I ordered the $120.00 worth of Mopar parts elsewhere. I was told by Lance that Lithia didn't have and couldn't get the lock key socket so I was hung with a vehicle that if it did have a flat or blow out, to I couldn't even change the tire without having call a wrecker come out and haul it to a tire shop. Nothing was even volunteered to remedy this. I finally decided to take it to a tire shop and get them to bust off the locking lugs and install the standard Mopar matching lug nuts for a hefty cost. It's going into the third month and I have not received the tags or the title. When this is all over they won't have to worry about seeing me or any of my friends ever again.

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Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lance Dunn
3.0
Andrew Elliot
5.0
Kenan Pyeatt
1.0
Other Employees : Kara, Kim
June 02, 2021

"The integrity of the salesmen that i have worked with was..."

- Bobcat

The integrity of the salesmen that i have worked with was below sub-par and for that they should be ashamed. I was able to test drive the vehicle with no issues however when it came to the financial portion of the deal things went very far south. There was a $600 fee that included nitrogen in the tires, some coolant for the engine, and tinted windows. The windows were not tented after i was told 3 times they were. The salesman looked and there were no tinted windows. He then brought back a revised bid. I expressed multiple times that id be financing through a local bank. He continued to assure me that financing through Toyota would allow me to secure the car and refinance the price of "the car" through the bank. What he and Toyota presented to me was a price for the vehicle WITH INTEREST accumulated over their loan term wich would have been $5000 added to their "sale price" of the car. I told him i wanted to wait until the next day due to the banks loan dept being closed and his voice got elevated and his frustration was nothing short of visible when he showed how upset he was that i wouldnt sign for the car at their inflated price of 37000 (with interest included). I get he has a job to do however not being able to control himself when i respectfully declined the deal is pretty sad. I get a call days later that they would sell me the car for 25,000 . This time, Phillip assisted with the sale. He continued to assure me that once i purchased the car and financed WITH TOYOTA that id be able to refinance it through my bank. Mind you, he went through the paperwork and when i had questions on the TOTAL SALE PRICE he told me not to worry about it since i was going to "refinance" through a local bank. I told him no and his face started getting red because i had questions and when i called the bank loan officer and had those two talk, she asksd for the purchase order and invoice as well as some other things. He continued to assist that i sign with them and i said no. He then tells me that they can't sell me the car for the 25,500 price if i dont finance with them. In fact it would go up $3500. I asked why and he said he has to talk to jimmy. I expressed that when they called me the sales price of the car was 25,500 and if its going to go up bc im not financing through them then they can keep it. He told me "well you didnt tell Steve that u wanted to finance with your local bank" and i responded "yes i did". What they tried to get me to do is buy the car for 34,200 (this price included overrall interest for the loan term with toyota) and then refinance it with the bank. Why would a bank finance $34,200 for a car that is only worth about $28-29000 msrp? Thats a total set up. Great job making things seem so easy and honest however this would have screwed me and there is nothing that i could have done about it because even if i refinanced with my local bank, i would have been under and would have had to put a down payment on it or stick with toyota at the 5% interest rate which sticking with toyota would have been the obvious thing to do at that point because the damage would have been already done. Thank you all for opening my eyes to the half truths and non straightforwardness car dealships participate in. Yall really tried to make things seem as easy and honest as possible without full out lying. I knew financing through yall was an effort for yall to recoop that 3500 discount and yes yall would have been taking a loss too. But instead of saying hey we can only do that if you finace with us, yall tried to trick me on a crappy interest rate and tried to give me the assurance that if things went bad with my local bank by refinancing the car, that yall would fix it. Good try Phillip but the beauty of legal paperwork is that words dont mean anything if its not in black and white. Its just that simple. Your response to me looking at the paperwork was "dont worry about it, youre going to refinance anyway". Thank you for lying to my face though. You dont have to volunteer information as a salesman however deliberately misleading people is dishonest and shows a lack of integrity. So i dont trust neither one of you and neither should anyone else.

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Customer Service
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Philip Underwood
1.0
November 29, 2020

"Highly recommended! We had a great experience buying with..."

- reniemae35

Highly recommended! We had a great experience buying with Greg Parks and Lithia Toyota. Thank you guys so much for all of your help. We would definitely recommend you guys to anyone looking for great vehicles and awesome service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Parks
5.0
Aaron Coker
5.0
November 07, 2020

"Again, it was a wonderful experience dealing with Lithia..."

- Sjordan009

Again, it was a wonderful experience dealing with Lithia Toyota of Abilene and Greg Parks. We told them what we wanted and they helped us find the perfect vehicle.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Parks
5.0
Michael Mizikar
5.0
October 31, 2020

"GREG PARKS and AARON COKER should be given an "Over The..."

- MrHappy

GREG PARKS and AARON COKER should be given an "Over The Top" award for giving me some of the best service, best courtesy and most professional courtesy given to a customer. Greg asked for my needs in a vehicle, found the right one and explained everything to me in a very professional manner. Aaron walked me through the paperwork with kid gloves insuring I understood everything Aaron was over the top organized and everything went smooth. Once again, hats off to Greg and Aaron.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Parks
5.0
Aaron Coker
5.0
September 03, 2020

"Greg Parks did a wonderful job matching me with my..."

- aubdixon99

Greg Parks did a wonderful job matching me with my wonderful new car! I will be sure to recommend him and Lithia Toyota to anyone who is looking for a great car and great communication.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Parks
5.0
Michael Mizikar
Other Employees : Kristi Davis
August 29, 2020

"It was a pleasure meeting with Ryan Townsend to explore..."

- williams1967col

It was a pleasure meeting with Ryan Townsend to explore the possibilities of trading our 2015 Camry. After a brief conversation of what we were interested in considering, he provided a test drive and asking about our initial impressions of the Avalon. Further negotiations followed inside the dealership and ultimately we purchased the 2020 Avalon to our satisfaction. Ryan handled the transaction with efficiency and professionalism which we greatly appreciated.

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Customer Service
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Michael Mizikar
5.0
June 28, 2020

"Greg Parks and Steve Burgh are the best!"

- P Harrison

This is the first new car I purchased for myself in the last 15 years. The entire Lithia Toyota team (especially Greg Parks, Steve Burgh, Aaron Coker, and Jim Buckner) were OUTSTANDING. I am glad I went with them and highly recommend you do too!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Parks
5.0
Aaron Coker
5.0
Jim Buckner
5.0
Other Employees : Steve Burgh
June 07, 2020

"Greg Parks was amazing! I highly recommend him as your..."

- CB

Greg Parks was amazing! I highly recommend him as your sales associate. He got me into my dream car at the beat possible price. Even when I didnt thick it was possible.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Parks
5.0
May 29, 2020

"Greg is great to work with! Excellent experience! He..."

- lisavan7077

Greg is great to work with! Excellent experience! He made the sale seamless and he’s friendly and kind. We choose Greg from our last purchase. Lisa Van Cleave

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Greg Parks
5.0
Aaron Coker
5.0
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