Sara McCarter

Bought my used vehicle a month a half ago. I only had 2 things that I really wanted,1) remote start 2) heated seats. First morning to drive, no remote start. Nor would the driver side mirror a I only had 2 things that I really wanted,1) remote start 2) heated seats. First morning to drive, no remote start. Nor would the driver side mirror adjust. Called the sales person and asked about it, “Oh, well I was told it had it, can’t help you.” Took it on a long distance trip, brakes are bad. They did fix that. Now a month out and on another long distance trip. Half way there and the AC has gone out. I’m sorry to say I think I have bought a lemon!! More

Report | Print

Amazing customer service My salesperson Sara was amazing to work with! She found what I needed within my price range, worked to get me approved, and was never overly pushy or My salesperson Sara was amazing to work with! She found what I needed within my price range, worked to get me approved, and was never overly pushy or demanding that I buy from her. She listened to my concerns, and answered in a timely manner. I would definitely recommend this dealership to anybodyaa More

Report | Print

The people were awesome Sarah and Mark were really good at helping me get a vehicle. They were kind and helpful wth every thing. They treated us really good and they are very Sarah and Mark were really good at helping me get a vehicle. They were kind and helpful wth every thing. They treated us really good and they are very good salesman and saleswoman. Toyama is Avery awesome place to get a vehicle More

Report | Print

Wow👏🏻👏🏻👏🏻👏🏻 Wow!! Let’s take a moment to give these guys and gals one xxxx of an applause. You have made me one happy customer. I’ll be sure to brag about y’all t Wow!! Let’s take a moment to give these guys and gals one xxxx of an applause. You have made me one happy customer. I’ll be sure to brag about y’all to anyone looking for their next vehicle. My experience started with Sara, she had an online post on Facebook, it said she can get anyone approved.. I figured just for laughs I would send her my info and be that one she couldn’t get approval for.. until she DID IT, got me an apoval for a very nice used Saturn Vue Redline, with a low down payment AND low monthly. GREAT price on my vehicle too WITH WARRANTY! Thank you soo much SARA(: I’m in love with my purchase and will defiantly be sending some more business your way. And Andrew, you were very perfessional and informative, thank you More

Report | Print

Great cars, better people great experience overall. They made a difficult situation easy and seamless. the process was quick and they were able to work with me to find the perf great experience overall. They made a difficult situation easy and seamless. the process was quick and they were able to work with me to find the perfect car for my situation More

Report | Print

My experience Wow, where do I begin with my experience here? On the 10th of November, I went to pick up my 'new to me' Ford Edge from Lithia Toyota of Abilene. I Wow, where do I begin with my experience here? On the 10th of November, I went to pick up my 'new to me' Ford Edge from Lithia Toyota of Abilene. I must say that I was ecstatic to be accepted even with my low credit! When I got there and picked up my vehicle and drove it for the first time, it felt amazing. I enjoyed the newer model, louder stereo, the smooth drive, the more powerful engine! However, that experience would only last for about five days. That's when the trouble began. 5 days after I got the vehicle, I was making an exit and my tool light came on and my speed and miles suddenly vanished. I wasn't able to tell how fast I was going, luckily I was on a hill so I eased into a parking space safely. When I got there, I turned the engine off and then turned it back on and the whole car shook and a big bang occurred. Remember, this is five days afterward. When I contacted the dealership, they told me it was an as is car. Luckily the financer hadn't closed out my contract so they were somewhat pressured to fix the car. Which Ford misdiagnosed the problem because there was no check engine or tool light on when I took it. Well, the first problem got fixed. But that wasn't the end of my worries, no. I noticed that the rpm gauge was giving me problems and about 3 days afterward the car just stopped in the middle of a turn, again, I was lucky to be in a parking lot! I was able to get the car to turn back on and was able to drive it. I figured it must've been from the cold night or something. Anyways, I drove it another day and then the tool light came on, the same exact issue occurred! Luckily I was able to get it home to where it completely died. My car in less than thirty days is completely out! It doesn't work. Oh, and that isn't mentioning the fact that they lied to the creditor and told them I'd been working a job for two years when I told them specifically that it was my new job. I was told that there were new tires, and come to find out that they were worn and weathered pretty good. I was told the car went through an extensive check, but from what happened, that was a lie as well! So, I say don't buy a car from Lithia Toyota of Abilene! They very clearly sold me a Lemon. I am taking an L by losing my 1500 dollar down payment but I am also taking an L on my credit because of the 14,000 dollars they wanted for the vehicle with the interest. I messaged them, they haven't returned anything back to me. This is a sad situation I am in, but at least I can save someone else the hassle of going through this! SO DO NOT BUY FROM THIS PLACE!!! More

Report | Print

Amazing! Sara was amazing and was able to help me get into an amazing car! I couldn’t be more happy with how my experience was. Sara was amazing and was able to help me get into an amazing car! I couldn’t be more happy with how my experience was. More

Report | Print

Very friendly service Very friendly and will work with you. If you have questions they do their best to answer them and work with you to get what you want. Very friendly and will work with you. If you have questions they do their best to answer them and work with you to get what you want. More

Report | Print

Got a Corolla! Aaron and Sara were very helpful in helping me get in to a Corolla. I have a reliable car now that I can trust and they even delivered it to my house Aaron and Sara were very helpful in helping me get in to a Corolla. I have a reliable car now that I can trust and they even delivered it to my house for me before I had to be to work. They really saved my butt. Thank you Sara and Aaron and Lithia Toyota. More

Report | Print

Sara for president Best buying experience EVER. Sara the internet manager made it such a simple process. They even delivered to MIDLAND from ABILENE. The process was sim Best buying experience EVER. Sara the internet manager made it such a simple process. They even delivered to MIDLAND from ABILENE. The process was simple and she even sent his and her’s Toyota hats. We have been battling since our accident. We really needed this to go smoothly. Could not give higher reviews..for her or the dealership. More

Report | Print