Sarena Hansen

The customer service is nice. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. More

by DANAANDNEIKO Verified Customer Verified Customer

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I am not satisfied with the work they did on my car. I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't get a rental. They didn't even was the car. Last, the communication was very bad. So now the engine light just came on ( very upset) More

by FRANCINEGRIFFIN Verified Customer Verified Customer

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I'm a long time customer of Russ Darrow. I appreciate the work done on my vehicle. I appreciate the work done on my vehicle. More

by MRYET Verified Customer Verified Customer

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Had my tires rotated and oil changed, it took almost three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete s three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete so I could leave. More

by FNGR2HMTZ1014 Verified Customer Verified Customer

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Service was good. This time was just an oil change but everything was prompt and as expected. This time was just an oil change but everything was prompt and as expected. More

by Justjosh99 Verified Customer Verified Customer

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Great service manager and tech did a great job with the walkthrough. Prices are a bit high for oil change but service level helps. walkthrough. Prices are a bit high for oil change but service level helps. More

by CCHELEMENGOS Verified Customer Verified Customer

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The sales experience was awesome. We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when We had an issue with parts and detail. We had to keep driving there from over an hour away to get wrong parts that were supposed to be included when we bought it and have nxylon put on the exterior only to get to our appointment and be told they had no xylon. Haven't had any in weeks. More

by BRAEMER Verified Customer Verified Customer

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Everyone I was in contact with was very welcoming and attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with attentive. I was informed before the service what the total estimated cost would be so there were no surprises. I liked the fact I was provided with a video showing what was done to my vehicle. The estimated wait time was accurate. I was overall very satisfied with the service. Just one question: is it customary to leave the paper hang tag and floor protector in the vehicle after service? I do not recall the paper floor mat being left in the past. More

by NOONE2 Verified Customer Verified Customer

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Great staff, thanks a million -six seven eight nine ten eleven twelve thirteen fourteen fifteen eleven twelve thirteen fourteen fifteen More

by J_LOPINA Verified Customer Verified Customer

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2nd oil change, no tire rotation due to them not having a part for tires part for tires More

by CWILDEMAN96 Verified Customer Verified Customer

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