Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen | Page 12

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

Contact Me
4.4
136 Reviews

Dealership Experience

5 yrs, 3 mos

4.4

136 Reviews

Write a Review

136 Reviews of Sarena Hansen

March 11, 2025

Dealership Rating
Employee Rating

Very good service! The Representatives very knowledgeable and helpful I want a new car. Thanks. More

by tammiemichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

Mar 11, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you, Tammie, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

March 11, 2025

Dealership Rating
Employee Rating

Always friendly and care about your concerns with it comes to the vehicle. They try their best to rectify any issues or problems if something isnt satisfactory. They truly work at trying to satisfy th More

by APETITOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Christy, Lynn Seif, Connor Sawyer , Gaétano “Rio” Dacquisto, Lamont Games

Mar 11, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Matt Kiscellus matt.kiscellus@russdarrow.com

March 11, 2025

Dealership Rating
Employee Rating

every time i got my windshield cracks more and i got it back with all my panels not even put on all the way and you can tel there hands where dirty while they did it because it was all over my roof More

by COLMEDO4002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 14, 2025

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

March 08, 2025

Dealership Rating
Employee Rating

The customer service provided by Minna and James was outstanding. They went above and beyond to figure out several different options for me and put a deal together that met my budget and addressed all o More

by Amanda
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Christy, Josh Freiheit, Matt Czaplewski , Lamont Games, Minna Spivey

Mar 09, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business, Amanda, and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

March 08, 2025

Dealership Rating
Employee Rating

Went much quicker than I expected. Very pleased with that. I noticed my clock was way off when I was driving home. More

by mchertzberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

February 27, 2025

Dealership Rating
Employee Rating

Thank you to Connor Sawyer and Matt Czaplewski with assisting me with my new tires! I appreciate it. I am including Sarena in this because she is the one who gave me the price quote for my tires back i More

by WLB5
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

Everyone encountered was very friendly and professional. Love having a Lyft provide a ride home. More

by SCOZZAFAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

February 26, 2025

Dealership Rating
Employee Rating

My appointment was that 7:00 am and right away the door was open on time my experience was good I appreciate it and thanks More

by MARREALL.EVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti

Feb 26, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

February 23, 2025

Dealership Rating
Employee Rating

Upon arrival Not one staff member welcomed me in the building very rude and unprofessional if if wasn’t for the Free oil change I will never return More

by Klockett09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti, Connor Sawyer, Ajmal Taujoo , Edward Porter

Feb 26, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

February 22, 2025

Dealership Rating
Employee Rating

Great service every time I come in, I appreciate everything so far. Thank you so much More

by NANA19255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Athanasios Almouti , Edward Porter

Feb 23, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

Dealership Inventory (271 Vehicles)

used 2020 Jeep Grand Cherokee car, priced at $23,489
2020 Jeep Grand Cherokee
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
new 2026 Kia Sorento car, priced at $38,479
2026 Kia Sorento
new
Wolf Gray exterior
Unknown
All-wheel Drive
new 2027 Kia Telluride Hybrid car, priced at $56,603
2027 Kia Telluride Hybrid
new
Black Jade Green exterior
Automatic
All-wheel Drive
used 2024 Toyota Venza car, priced at $36,649
2024 Toyota Venza
used
Wind Chill Pearl exterior
CVT
All-wheel Drive
used 2016 Subaru Outback car, priced at $12,749
2016 Subaru Outback
used
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Kia Seltos car, priced at $28,711
2026 Kia Seltos
new
Pluton Blue/Black Roof exterior
CVT
All-wheel Drive