Sarena Hansen
Sarena Hansen at Russ Darrow Kia of Wauwatosa

Sarena Hansen

Service Advisor

Russ Darrow Kia of Wauwatosa

1901 N Mayfair Rd
Wauwatosa, WI 53226

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4.6
63 Reviews
4.6

63 Reviews

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63 Reviews of Sarena Hansen

June 25, 2025

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Employee Rating

Excelente personal muy buen trabajo atención en español recomendados 100% Gracias por tan excelente trabajo More

by JAGRILLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Russ Darrow Kia of Wauwatosa responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

June 24, 2025

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Employee Rating

Service was good but I had to return two days later because the check engine light came on and a sensor had to be tightened. I also asked for a car wash and that didn’t happen. I ended up going to get More

by brian.marx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Russ Darrow Kia of Wauwatosa responded

Brian, thank you for your very kind review. We strive to ensure that all our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

June 21, 2025

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Joe Towers was my salesman and he was fabulous and I would’ve never bought a car from anybody else More

by brunner4106
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 21, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

June 15, 2025

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Employee Rating

I was in for service Aug 2024 tire rotation, my truck was too large for the alignment rack, so they did not align tires. They side swiped the side of my truck bringing it into the building. Never bothered t More

by monzna1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Czaplewski

Jun 18, 2025

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

June 14, 2025

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You guys are very nice and respectful and very informative and get the job I was in and out More

by ANTHONYSTEINLE5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 14, 2025

Russ Darrow Kia of Wauwatosa responded

Here at Russ Darrow Kia of Wauwatosa, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Matt Kiscellus matt.kiscellus@russdarrow.com

June 13, 2025

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The dealership is very attentive to myself and needs and answers any questions. Serena is very smart and helpful and courteous. They always keep me informed on what is going on. More

by ANTHONYAUSTIN19651965
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

June 12, 2025

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Employee Rating

At Russ Darrow the service people are very good about being on time, telling customers about upcoming car maintenance and are polite. More

by RLOD
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 12, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

June 12, 2025

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I love coming to this dealership they're very friendly I'm on my third Kia and I think when I'm done with this one I'll be back for another one More

by MARTINHOLLEY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

June 09, 2025

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Employee Rating

Got things done quickly, efficiently and kept up to date on the service. All love! More

by sillyhannah50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2025

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

June 08, 2025

Dealership Rating
Employee Rating

Will not be back. Woman who checked me in said I should have let the engine seize up. Tech who checked me out was rude and condescending and told me quite a lot of mis More

by No thank you
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Athanasios Almouti

Jun 11, 2025

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

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