This dealership is one of the best I think in the area
for service on your auto.
for service on your auto.
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by CARLONMARTIN
Verified Customer
Verified Customer
Oct 27, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Sarena answered all my questions and was extremely
professional and polite. She offered me three options for tires without being asked. My appointment was on time and took as long as anticipated.
professional and polite. She offered me three options for tires without being asked. My appointment was on time and took as long as anticipated.
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by ninemile_rd
Verified Customer
Verified Customer
Service Price Transparency
Oct 22, 2025 -
Russ Darrow Kia of Wauwatosa responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sarena met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa.
We look forward to having you as a valued customer for many years to come!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Very professional and helpful.
I appreciate her assistance. I was in and out and under an hour
I appreciate her assistance. I was in and out and under an hour
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by Blessed
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Conner was helpful and professional, but the dealership
itself has serious issues with work ethic and accountability.
My car was towed here a month ago and had it for two weeks due to a recall I was nev
itself has serious issues with work ethic and accountability.
My car was towed here a month ago and had it for two weeks due to a recall I was never informed about — no calls, no emails, nothing — even though I’ve always serviced my vehicle at this same Kia. After being told what needed to be done, I approved an oil change and air filter replacement. The air filter was never installed, and the oil change was done so poorly that oil leaked all over my garage, leaving a permanent stain and puddle still remains .
When I brought it back because the oil leaking, instead of an apology or any sympathy, other service staff “not Conner” they gave me attitude also when I requests once again a new air filter that I thought that was already changed a month ago and charged me $73 for it.
Conner did his best I will recommend him anytime, but this dealership needs serious improvement in communication, honesty, and quality of service. I’m now questioning every bit of work that’s ever been done on my car here.
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by Mmeressa
Verified Customer
Verified Customer
Oct 18, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Oct 18, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Horrible services, tried to charge me 900+$ to change a
spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $80
spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $800 for issues that I shouldnt be having. Vehicle became dangerous to drive within 7 days after purchase. Service department most definitely did not due their due diligence before putting the vehicle on the lot. 10/10 DO NOT BUY THEM
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by BISCUIT112811
Verified Customer
Verified Customer
Service Price Transparency
Oct 16, 2025 -
Russ Darrow Kia of Wauwatosa responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Oct 16, 2025 -
Russ Darrow Kia of Wauwatosa responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Matt Kiscellus
matt.kiscellus@russdarrow.com
They over priced and want you to pay for things that they
think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru
think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and truthful with your customers.
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by mlshorter04
Verified Customer
Verified Customer
Service Price Transparency
Oct 15, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Oct 15, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Matt Kiscellus
matt.kiscellus@russdarrow.com
Everybody was friendly.
They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it.
They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it.
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by CUSIMANOANTHONY
Verified Customer
Verified Customer
Service Price Transparency
Oct 04, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else.
Matt Kiscellus
matt.kiscellus@russdarrow.com
The end and out service was great ?
??? I enjoyed it ?? Everything was good
??? I enjoyed it ?? Everything was good
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by MARREALL.EVANS
Verified Customer
Verified Customer
Other Employees Tagged:
Sarena Hansen
Sep 28, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come!
Matt Kiscellus
matt.kiscellus@russdarrow.com
The staff in the service center really show they care
about their customers. They provide great, reliable service.
about their customers. They provide great, reliable service.
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by KELLYMAE610
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Matt Kiscellus
matt.kiscellus@russdarrow.com
Dealer was fast to take the car in and replace the parts
well providing me a free loaner vehicle.
well providing me a free loaner vehicle.
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by jaminb236
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
Russ Darrow Kia of Wauwatosa responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Matt Kiscellus
matt.kiscellus@russdarrow.com
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