Scott Barrier
Scott Barrier at Victory Toyota of Brook Park

Scott Barrier | Page 30

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
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rated
645 Reviews

Dealership Experience

35 yrs, 10 mos

Industry Experience

42 yrs, 9 mos

not yet
rated

645 Reviews

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645 Reviews of Scott Barrier

July 23, 2021

Dealership Rating
Employee Rating

Have been taking my Prius for service ever since purchasing it new from Metro in 2008. Could not be any happier with the service of my vehicle. The agents that I have dealt with are very friendly More

by plabel1916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers , Maggie Colan

Jul 27, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 23, 2021

Dealership Rating
Employee Rating

Friendly, nice, Clean and helpful. Requested coupon and employee was very nice and looked for applicable coupons without hesitation. This is very helpful when on a fixed income. Would like to see a milit More

by KIDDIEPARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Byrne, Maggie Colan

Jul 27, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 22, 2021

Dealership Rating
Employee Rating

Metro Toyota was courteous and professional I received quality service in a timely manner from the mechanic to the clerical person I received top notch professionalism everything was explained to me with More

by Toyotaqualityservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Rogers , Sarah Byrne, Maggie Colan

Jul 27, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 22, 2021

Dealership Rating
Employee Rating

Great service at Metro. Been working with Scott for 20 years. Always making sure concerns are heard, questions are answered, and my car is returned in perfect shape. Always nice to visit with my sales fri More

by Gino A.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Barry Greenfield, Chad Higgins , Gary "CAP" Capper

Jul 27, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

July 21, 2021

Dealership Rating
Employee Rating

The porter was nice but the service representatives behind the desks were rude and not personable. I brought in a 2012 Prius V and my son’s Lexus 330 for an oil change. The guy that did the paperwork f More

by djsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: The most rude guys picture is not present

Jul 22, 2021

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

Jul 22, 2021

djsmith responded

So the bad experience didn’t stop yesterday. Today I received an email from the Dealer rater application stating. "Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. “ So I called and left a message with Chris. He promptly called me back and said “How can I help you” as if I sent him an email. I said “I see this just doesn’t stop” he said “I thought there was something you wanted to discuss” I said “I was just responding to the dealerRater app that indicated that you wanted to discuss this further” Chris Schillinger responded by saying “No sorry for wasting your time”…So to me it’s clear that Metro Toyota feels that they have a captive audience/customer base and does not feel the need to maintain an excellent level of customer service and kindness.

Jul 22, 2021

djsmith responded

AM So the bad experience didn’t stop yesterday. Today I received an email from the Dealer rater application stating. "Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. “ So I called and left a message with Chris. He promptly called me back and said “How can I help you” as if I sent him an email. I said “I see this just doesn’t stop” he said “I thought there was something you wanted to discuss” I said “I was just responding to the dealerRater app that indicated that you wanted to discuss this further” Chris Schillinger responded by saying “No sorry for wasting your time”…So to me it’s clear that Metro Toyota feels that they have a captive audience/customer base and does not feel the need to maintain an excellent level of customer service and kindness.

July 19, 2021

Dealership Rating
Employee Rating

Yes already submitted everybody did an excellent job and very timely I recommend them to all of my friends. They did an excellent I will always go back to them More

by marc.nudelman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Albright , Craig Budziak, Sarah Byrne, Maggie Colan

Jul 20, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 19, 2021

Dealership Rating
Employee Rating

My first Toyota that I purchased was a 1981 Carolla. Metro has always had the best service department. My 2007 Highlander rides like new after being serviced by Metro dealership. Yes 2007. This is not More

by cinren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mechanic Kevin Steele

Jul 20, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 19, 2021

Dealership Rating
Employee Rating

Prompt and friendly service is why I use Metro . Scheduling the appointment was easy except I don’t enjoy listening to the introductory automated message in Spanish before I can continue in English. More

by Bozzman74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 20, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 15, 2021

Dealership Rating
Employee Rating

Quick, precise and very friendly. The service dept is totally on top of their game. Very easy in and out procedure Highly recommend. I love Barrrrrrry!!! More

by JCARROLL11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Byrne, Maggie Colan

Jul 20, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

July 12, 2021

Dealership Rating
Employee Rating

Scott was very efficient in explaining to me about what was wrong with my car and they fixed it up real nice. Great service and a great team I have been going to for years. More

by light2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Byrne, Maggie Colan

Jul 13, 2021

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Scott Barrier loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

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