Scott Barrier
Scott Barrier at Victory Toyota of Brook Park

Scott Barrier | Page 31

Assistant Service Manager

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
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rated
644 Reviews

Dealership Experience

35 yrs, 6 mos

Industry Experience

42 yrs, 5 mos

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rated

644 Reviews

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644 Reviews of Scott Barrier

July 07, 2021

Dealership Rating
Employee Rating

I had questions about my service requests, left a message (VOICEMAIL) on the managers phone - NOT the service manager - the GENERAL manager and NEVER received a return phone call. However, I did receive a L More

by C.RUSSETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2021

Victory Toyota of Brook Park responded

C. Russetti, We appreciate you reaching out to our General Manger Ken. If you still have hanging questions concerning your Service Request please reach out directly to Chris Shillinger our Service Manager. Thank you for continuing to choose Metro Toyota as your dealership of choice. Let's work together to gain clarity and get you the answers you need. Stay Safe and Happy Driving, Metro Toyota Customer Care Team

Aug 08, 2021

C.RUSSETTI responded

I had already spoken with the Customer Service Manager who suggested that I CALL the General Manager. By the way - I thought that had been clear from the very first message. I called the General Manager - left a message and NEVER received a phone call back, which was part of my complaint.

July 01, 2021

Dealership Rating
Employee Rating

My experience was xxxxty i regret I took my car there. Metro Toyota dealer is a whipped off overcharge for service when my car was with them for 3 days and doing service and when I picked up my car ace wa More

by Kichjdoreon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 22, 2021

Victory Toyota of Brook Park responded

Hello, Thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

July 01, 2021

Dealership Rating
Employee Rating

I do like the dealership! Everyone has always been nice and seems like they do quality work . I didn’t like that Toyota forces political views on people ! I had already purchased this car when this happene More

by Djherynk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Byrne

Jul 06, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 29, 2021

Dealership Rating
Employee Rating

The experience was great and fast got me in and out in no time. I recommend them their services to everyone I know including my family. Thank you… More

by Fomarnieves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hana, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Jun 30, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 29, 2021

Dealership Rating
Employee Rating

My lights in my dashboard is not working since I got my car back from them More

by martindre1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 29, 2021

Victory Toyota of Brook Park responded

Hello Martin, Can you please reach out to service manager Chris Schillinger, at 216-267-7000 ext 158 to discuss this. We want to get to the bottom of this. Thank you. - Metro Toyota Customer Care Team

Jul 01, 2021

martindre1977 responded

I called Chris Schillinger he has not called back

June 29, 2021

Dealership Rating
Employee Rating

My service experience was great.. The drop off was seamless, and wait for service to be completed was fast. My one and only complaint and this has nothing to do with the service. Their car wash is n More

by slimhead
Recommend Dealer
Yes
Jun 30, 2021

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Our team loved working with you. See you next time! - Metro Toyota Customer Care Team

June 25, 2021

Dealership Rating
Employee Rating

Very good service.Associates did a very good job.I Very good service. Associates did a very good job. I would return again to Metro Toyota for service on both of the Toyota Camry that I own. More

by ORIGINALBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hana, Dominic Theodore, Joe Rogers , Sarah Byrne, Maggie Colan

Jun 28, 2021

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 25, 2021

Dealership Rating
Employee Rating

The tech I needed for part of my service doesn’t work on Tuesdays. What’s with that? Only one tech for camera work and no one has a camera problem on Tuesdays? More

by GDCRATTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 28, 2021

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Come back any time and have a great day. - Metro Toyota Customer Care Team

June 21, 2021

Dealership Rating
Employee Rating

I really feel that everyone was helpful and polite.I love coming to metro Toyota thank you More

by bholz1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Byrne, Maggie Colan

Jun 22, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 21, 2021

Dealership Rating
Employee Rating

Very friendly very good job and short time I am very happy they check up my car and change oil. More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hana

Jun 22, 2021

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

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