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Scott Cooper
Scott Cooper at Shottenkirk Chevrolet

Scott Cooper | Page 12

Service Manager

Shottenkirk Chevrolet

755 W. Hickman Rd
Waukee, IA 50263

4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Scott Cooper

December 13, 2022

Dealership Rating
Employee Rating

Service was a little slow 2hours was a little to long for a oil change More

by EMINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper

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Dec 14, 2022

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 11, 2022

Dealership Rating
Employee Rating

Always great service. Prompt, thorough, and complete. Staff is the best in Iowa. Will not take my service anywhere else. More

by tgmalecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Balke, Alex Balke , Boomer Benning, Scott Cooper, Jim Miller, Alicia Scott, Coltan Straker, Coltan Straker, Mike Warne

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Dec 11, 2022

tgmalecha responded

Thank you for always providing exceptional service!!!

December 09, 2022

Dealership Rating
Employee Rating

Prompt, thorough service. In and out oil change. Friendly service. Got me a ride so I didn't have to wait More

by Btrundlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raynee Hagelberg

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Dec 12, 2022

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 03, 2022

Dealership Rating
Employee Rating

My car was done for 15 minutes before they handed me the paperwork to check out. More

by fetoph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Boomer Benning, Scott Cooper, Isaac Tucker

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Dec 07, 2022

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 23, 2022

Dealership Rating
Employee Rating

Took may truck in for alignment and 4x4 service and had great service with service department and the tech Adi is very knowledgeable on my truck and did a detailed inspection on my truck making me feel ver More

by Delta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Balke, Kris Schneider , Adam Barkela, Scott Cooper, Christian Dorrance, Adi Feriz, Lee Fisher, Coltan Straker, Coltan Straker

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Nov 23, 2022

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Adi and our team. We're glad to hear we delivered such a great experience!

November 22, 2022

Dealership Rating
Employee Rating

Oil change with cabin air filter took over 2 hours. Left the dealership and the cabin fan was making a bad noise so went back. They then told me they didn’t know what happened and needed to book a serv More

by a.ritter185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 26, 2022

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 22, 2022

Dealership Rating
Employee Rating

Very quick and friendly staff. The service department exceeded all expectations and even washed my vehicle for me. More

by Raynee14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper, Christian Dorrance, Samuel Dusenbery, Raynee Hagelberg, Shirley Johnsen, Dylan Miller, Alicia Scott, Coltan Straker, Coltan Straker

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Nov 23, 2022

Shottenkirk Chevrolet responded

Raynee, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 22, 2022

Dealership Rating
Employee Rating

Dillion is always very helpful. Very knowledgeable and know how to take care of a customer. More

by SONNY.GANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Miller, Alicia Scott

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Nov 22, 2022

Shottenkirk Chevrolet responded

Thank you so much for your excellent review, Sonny! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

November 10, 2022

Dealership Rating
Employee Rating

Everything was done to perfection as usual with ever transaction buying or service work or oil changes More

by JEDUNCAN60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Balke, Astrid Garcia Benabe, Doyle Miller , Coltan Straker, Coltan Straker

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Nov 11, 2022

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 02, 2022

Dealership Rating
Employee Rating

They have always taken care of all my vehicles including my 65 corvette our Malibu and Suburban and my previous vehicles More

by JEDUNCAN60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Balke , Scott Cooper, Alicia Scott, Coltan Straker

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Nov 03, 2022

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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