Scott Cooper
Scott Cooper at Shottenkirk Chevrolet

Scott Cooper | Page 11

Service Manager

Shottenkirk Chevrolet

755 W. Hickman Rd
Waukee, IA 50263

4.9
140 Reviews
4.9

140 Reviews

Write a Review

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140 Reviews of Scott Cooper

March 01, 2023

Dealership Rating
Employee Rating

Nice place. Employees are very courteous and helpful. Decent waiting area with snack and drink machines. More

by fogarty.matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barkela, Kyle Carnahan, Scott Cooper, Cole Dalrymple, Christian Dorrance, Samuel Dusenbery, Adi Feriz, Raynee Hagelberg, Matt Heasley

Mar 02, 2023

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet, Matt. We appreciate your feedback. We look forward to serving you in the future.

February 02, 2023

Dealership Rating
Employee Rating

Good people. Keeps me informed of vehicle status. All good so no complaints at all More

by MTSCHEMMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barkela, Kyle Carnahan, Scott Cooper, Cole Dalrymple, Christian Dorrance, Samuel Dusenbery, Adi Feriz, Raynee Hagelberg, Matt Heasley

Feb 02, 2023

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

January 26, 2023

Dealership Rating
Employee Rating

I was told my car would be ready in one week once I called to check on it on Friday I was told that the person working on it was out all week due to illness. I asked was I going to be contacted to be i More

by tammiej08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Adam Barkela, Kyle Carnahan, Scott Cooper, Cole Dalrymple, Adi Feriz, Matt Heasley, Carl Hines, Jim Miller, Coltan Straker

Jan 29, 2023

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Tammie, we'd love to address your concerns in detail.

Jan 29, 2023

Shottenkirk Chevrolet responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Tammie, we'd love to address your concerns in detail.

January 09, 2023

Dealership Rating
Employee Rating

The service department does a great job and when I purchased a new truck was what I wanted not what the salesman typed to sell me I miss jofsie More

by EMINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper

Jan 09, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 13, 2022

Dealership Rating
Employee Rating

Service was a little slow 2hours was a little to long for a oil change More

by EMINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper

Dec 14, 2022

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 11, 2022

Dealership Rating
Employee Rating

Always great service. Prompt, thorough, and complete. Staff is the best in Iowa. Will not take my service anywhere else. More

by tgmalecha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Balke, Alex Balke , Boomer Benning, Scott Cooper, Jim Miller, Alicia Scott, Coltan Straker, Coltan Straker, Mike Warne

Dec 11, 2022

tgmalecha responded

Thank you for always providing exceptional service!!!

December 09, 2022

Dealership Rating
Employee Rating

Prompt, thorough service. In and out oil change. Friendly service. Got me a ride so I didn't have to wait More

by Btrundlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raynee Hagelberg

Dec 12, 2022

Shottenkirk Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 03, 2022

Dealership Rating
Employee Rating

My car was done for 15 minutes before they handed me the paperwork to check out. More

by fetoph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Boomer Benning, Scott Cooper, Isaac Tucker

Dec 07, 2022

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Dec 07, 2022

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

November 23, 2022

Dealership Rating
Employee Rating

Took may truck in for alignment and 4x4 service and had great service with service department and the tech Adi is very knowledgeable on my truck and did a detailed inspection on my truck making me feel ver More

by Delta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Balke, Kris Schneider , Adam Barkela, Scott Cooper, Christian Dorrance, Adi Feriz, Lee Fisher, Coltan Straker, Coltan Straker

Nov 23, 2022

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Adi and our team. We're glad to hear we delivered such a great experience!

November 22, 2022

Dealership Rating
Employee Rating

Oil change with cabin air filter took over 2 hours. Left the dealership and the cabin fan was making a bad noise so went back. They then told me they didn’t know what happened and needed to book a serv More

by a.ritter185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 26, 2022

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Nov 26, 2022

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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