Scott Diehl | Page 4

Ben made it very easy to buy the vehicle. Very friendly. Everyone at the dealership was friendly and helpful. Long story short....bought the vehicle on Saturday. On Tuesday we had a flat. Wa Very friendly. Everyone at the dealership was friendly and helpful. Long story short....bought the vehicle on Saturday. On Tuesday we had a flat. Wasn't able to get to the tire dealership until Thursday. Tire dealer calls, needs the key to remove wheel lock. Obviously we had no idea since we only drove the vehicle 2 and a half days. It sat in our driveway Tuesday and Wednesday, not drove those days. After talking to tire dealer, I called your service department. I was told to bring it over and they could remove the lock. After our 90 minute drive we arrived at your dealership. No waiting, that us pull the Jeep in as soon as we got there. Unfortunately your master key was broken but 1 of your techs had a master key. He saved the day ! All 4 wheel locks were removed and replaced with standard lugnuts. Problem solved. Big Atta Boy to the tech with the master key. Everyone, from the receptionist I spoke to a couple of different times that morning, to the Service manager I spoke to several times that day, to the tech that repaired the tire ....All were excellent and done a fabulous job. Fortunately we purchased the "insurance/warranty" that covered repairing the tire and I'm guessing the standard lugnuts because our bill came to $72 or $79 and we paid nothing. Hopefully now we can enjoy our recently purchased vehicle without any further incidents. Oh.....and your service Manager has called/texted making sure we were pleased with the service. I should mention that I had noticed some scuffing on the wheel of the repaired tire. The service Manager asked me to check and make sure it was residue left from repairing the wheel. I wasn't really concerned. Yes I was disappointed that it was scuffed buy I wasn't going to press the issue because we were happy to have the wheel locks removed and tire repaired. Service Manager told me to let him know if it was scuffed or residue after I cleaned the wheel. Fortunately it was just residue. Tech done a great job dismounting wheel and remounting it without damaging the wheel. Big Thank You to All at Ed Martin dealership. More

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Corey and the team made the process fast and easy. I live an hour away from the dealership so we did most of the process over the phone. I live an hour away from the dealership so we did most of the process over the phone. More

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Everyone there are very helpful and nice to do business with and they don't push you into a sale with and they don't push you into a sale More

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second car we have bought from them and couldn't be happier. we look forward to buying our next one through them when the time comes. happier. we look forward to buying our next one through them when the time comes. More

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Very knowledgeable, cares about his customers. The best vehicle purchasing experience we have ever had. The best vehicle purchasing experience we have ever had. More

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Corey was AMAZING he went above and beyond and answered every question I had before I could even ask every question I had before I could even ask More

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Corey is as genuine as they get! Finance could learn from Corey! We love our new to us Nissan Rouge!! Finance could learn from Corey! We love our new to us Nissan Rouge!! More

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Kris Groninger was recommended by a friend and he exceeded all expectations! He made our first leasing process as seamless as possible. The sincerity and communication from Kris was second to none! exceeded all expectations! He made our first leasing process as seamless as possible. The sincerity and communication from Kris was second to none! More

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The Ed Martin dealership offers a unique, low pressure, professional experience. Highly recommended! Our car was parked out front ready to test drive. Our sales rep Kris was great to work with, he answered professional experience. Highly recommended! Our car was parked out front ready to test drive. Our sales rep Kris was great to work with, he answered all of our questions and got us exactly what we needed. I will be recommending that all my family and friends check Ed Martin when looking for a new or used car. The Durango we purchased was the best priced in a 250 mile radius and was in great condition. More

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Corey was so friendly and helpful. He made the whole process easy. We love our new Jeep! He made the whole process easy. We love our new Jeep! More

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