Scott Diehl | Page 3

The first car dealership where I felt comfortable, transition went smoothly and I got my xdream vehicle which wasn't priced to bad. Love these guys! transition went smoothly and I got my xdream vehicle which wasn't priced to bad. Love these guys! More

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Ed Martin dealership explained the entire buying process before even knowing if we were going to buy and was willing to give us the lowest interest rate possible. As well as parts and service worked with u before even knowing if we were going to buy and was willing to give us the lowest interest rate possible. As well as parts and service worked with us to explain the parts we were adding to our jeep. THANK YOU to everyone we worked with. More

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Sales team did not pressure; however, they not want to come off price. We agreed on 2 small fixes, paid a deposit and took care of paperwork. Scheduled pickup 6 days later. Once we left, communication s come off price. We agreed on 2 small fixes, paid a deposit and took care of paperwork. Scheduled pickup 6 days later. Once we left, communication stopped. We had to instigate every progress update. They did not meet original pickup date, but we had to call them to find out. Then, the finance department called wanting final down payment. We still did not have the vehicle. After we contacted the dealership 5 times our original salesman contacted us while on vacation. The sales manager never took time to reach out. We finally picked up vehicle a week later than agreed to. We never did talk to a sales manager or general manager. Overall, it feels like the dealership - especially management- does not care about their customers. The buying process was easy but there is zero management support for the sales team. Be advised. More

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Best salesman ever … I’ve purchased 8 new jeeps over the years . . Kris was the kindest and most helpful if any salesman .. I purchased from Ed Martin Dealership for the first time .. Extremely satisfied wi years . . Kris was the kindest and most helpful if any salesman .. I purchased from Ed Martin Dealership for the first time .. Extremely satisfied with Ed Martin Dealership and very professional. I purchased my “retirement Jeep” but would trade again with Ed Martin should the need arise .. Thank you for a very pleasant purchase! Kris took great care of my requests and in no time had the vehicle I wanted ready to buy … Easiest - smoothest purchase I’ve ever experienced … Kris saw my time as valuable and was very willing to assist More

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kris was great to work with! it didn't feel pushy or complicated. He answered any and all questions I had. it didn't feel pushy or complicated. He answered any and all questions I had. More

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I had a great experience buying from Kris at Ed Martin Chrysler Dodge Jeep RAM. The whole team was great to work with—no pressure at all. When I told them I wasn't interested in the extended warranty, the Chrysler Dodge Jeep RAM. The whole team was great to work with—no pressure at all. When I told them I wasn't interested in the extended warranty, there was zero pushback, which was a refreshing change. I’ve been pressured to buy that every time I’ve bought a car, so it was really nice not having to deal with that. More

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Knowledgeable and flexible to my needs. I really appreciate the recognition of our long term relationship across multiple vehicles. I really appreciate the recognition of our long term relationship across multiple vehicles. More

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Easy to work with, great group of people They made my car buying exp very easy car buying exp very easy More

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Great place to get a vehicle with no hassle no forcing a car on you. You pick what you want and they make it happen. car on you. You pick what you want and they make it happen. More

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Ben made it very easy to buy the vehicle. Very friendly. Everyone at the dealership was friendly and helpful. Long story short....bought the vehicle on Saturday. On Tuesday we had a flat. Wa Very friendly. Everyone at the dealership was friendly and helpful. Long story short....bought the vehicle on Saturday. On Tuesday we had a flat. Wasn't able to get to the tire dealership until Thursday. Tire dealer calls, needs the key to remove wheel lock. Obviously we had no idea since we only drove the vehicle 2 and a half days. It sat in our driveway Tuesday and Wednesday, not drove those days. After talking to tire dealer, I called your service department. I was told to bring it over and they could remove the lock. After our 90 minute drive we arrived at your dealership. No waiting, that us pull the Jeep in as soon as we got there. Unfortunately your master key was broken but 1 of your techs had a master key. He saved the day ! All 4 wheel locks were removed and replaced with standard lugnuts. Problem solved. Big Atta Boy to the tech with the master key. Everyone, from the receptionist I spoke to a couple of different times that morning, to the Service manager I spoke to several times that day, to the tech that repaired the tire ....All were excellent and done a fabulous job. Fortunately we purchased the "insurance/warranty" that covered repairing the tire and I'm guessing the standard lugnuts because our bill came to $72 or $79 and we paid nothing. Hopefully now we can enjoy our recently purchased vehicle without any further incidents. Oh.....and your service Manager has called/texted making sure we were pleased with the service. I should mention that I had noticed some scuffing on the wheel of the repaired tire. The service Manager asked me to check and make sure it was residue left from repairing the wheel. I wasn't really concerned. Yes I was disappointed that it was scuffed buy I wasn't going to press the issue because we were happy to have the wheel locks removed and tire repaired. Service Manager told me to let him know if it was scuffed or residue after I cleaned the wheel. Fortunately it was just residue. Tech done a great job dismounting wheel and remounting it without damaging the wheel. Big Thank You to All at Ed Martin dealership. More

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