Always a pleasure to work with Shottenkirk Ford in
Jasper, GA. They are courteous, professional and provide excellent service
Jasper, GA. They are courteous, professional and provide excellent service
More
by KEEVAN.KEYES
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Courtney
Sep 30, 2024 -
Shottenkirk Ford Jasper responded
KEYES, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
I don't know Fred Rogers.
Scott Disalvo is great. Thanks for providing quick service
Scott Disalvo is great. Thanks for providing quick service
More
by KHARMON1
Verified Customer
Verified Customer
Service Price Transparency
Sep 27, 2024 -
Shottenkirk Ford Jasper responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
The overall experience was fast and easy working with
Eric Vazquez. He made the experience pleasant meeting. I didn’t feel like I was getting a spiel. I would definitely recommend Shottenkirk Ford yo fam
Eric Vazquez. He made the experience pleasant meeting. I didn’t feel like I was getting a spiel. I would definitely recommend Shottenkirk Ford yo family and friend. Thank you for the great experience and a great vehicle.
More
by CAMACHO1DJ
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kristi Stewart
Sep 26, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Jasper!
They are always amazing - quick, honest, and take great
care of me. I have purchased my last 9 trucks from them because they are so awesome!
care of me. I have purchased my last 9 trucks from them because they are so awesome!
More
by Laura Duncan
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2024 -
Shottenkirk Ford Jasper responded
Laura, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
Nice dealership, but lacking in the waiting area,
compared to other Ford dealerships. Most have free amenities for their clients.
compared to other Ford dealerships. Most have free amenities for their clients.
More
by FINX
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Jasper
I had a pretty frustrating experience with communication
during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correc
during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correct the issue I couldn’t speak with anyone. The receptionist would transfer me a I would get a voicemail. I had to constantly reach out for updates, and getting in contact or having calls returned was a real challenge. When I finally did, the invoicing was wrong – it started at $9,200 but got corrected to $6,700 after I asked for a review nor did I get a corrected number until after the work had been completed bb
When I expressed my frustrations, the response was pretty dismissive – more of a “we’re short-staffed, this is the best we can do, deal with it” attitude. I get that staffing issues happen, but a bit of empathy would’ve made a big difference.
In the end, the work seems to have been done properly, but the overall customer service experience was seriously lacking. I wasn’t in a hurry, didn’t haggle, and spent quite a bit. A little care and attention would have gone a long way in making the experience better. A service department should also provide customer service.
More
by MIKE.WALKER.GA
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Shottenkirk Ford Jasper responded
MIKE, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 and ask for one of our managers.
I recently took my F150 in for service due to a software
update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo
update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo. Both of these guys are top-notch professionals! I would always get an immediate call-back from Brian when I requested an update. I really appreciated Brian's responsiveness! Thank you to Brian and Scott for a job well done!!
More
by SSTANLY
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Excellent service, good recommendations for optional
items, clear explanations of what was done, and god guidance on upcoming service needs to plan for.
items, clear explanations of what was done, and god guidance on upcoming service needs to plan for.
More
by ROBINGCOLEMAN
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
I have taken two new Fords for every service since day
one and have always had dependable, honest, and fast service. Scott is the MAN!
one and have always had dependable, honest, and fast service. Scott is the MAN!
More
by JB6733ANDREWS
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Wonderful service, I always bring my car to Shottenkirk
for all my service needs. Thank you
for all my service needs. Thank you
More
by MHBARRON
Verified Customer
Verified Customer
Service Price Transparency
Sep 13, 2024 -
Shottenkirk Ford Jasper responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
Dealer Reviews
Cars for Sale
Dealer Log In
