Scott Disalvo | Page 8

Nice dealership, but lacking in the waiting area, compared to other Ford dealerships. Most have free amenities for their clients. compared to other Ford dealerships. Most have free amenities for their clients. More

by FINX Verified Customer Verified Customer

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I had a pretty frustrating experience with communication during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correc during this process. Some of the services I requested weren’t even done initially, and no one caught it until I flagged it. When I reached out correct the issue I couldn’t speak with anyone. The receptionist would transfer me a I would get a voicemail. I had to constantly reach out for updates, and getting in contact or having calls returned was a real challenge. When I finally did, the invoicing was wrong – it started at $9,200 but got corrected to $6,700 after I asked for a review nor did I get a corrected number until after the work had been completed bb When I expressed my frustrations, the response was pretty dismissive – more of a “we’re short-staffed, this is the best we can do, deal with it” attitude. I get that staffing issues happen, but a bit of empathy would’ve made a big difference. In the end, the work seems to have been done properly, but the overall customer service experience was seriously lacking. I wasn’t in a hurry, didn’t haggle, and spent quite a bit. A little care and attention would have gone a long way in making the experience better. A service department should also provide customer service. More

by MIKE.WALKER.GA Verified Customer Verified Customer

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I recently took my F150 in for service due to a software update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo update issue that was causing a problem with my fuel level sensor. The problem was solved due to the determination of Brian Hughes and Scott Disalvo. Both of these guys are top-notch professionals! I would always get an immediate call-back from Brian when I requested an update. I really appreciated Brian's responsiveness! Thank you to Brian and Scott for a job well done!! More

by SSTANLY Verified Customer Verified Customer

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Excellent service, good recommendations for optional items, clear explanations of what was done, and god guidance on upcoming service needs to plan for. items, clear explanations of what was done, and god guidance on upcoming service needs to plan for. More

by ROBINGCOLEMAN Verified Customer Verified Customer

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I have taken two new Fords for every service since day one and have always had dependable, honest, and fast service. Scott is the MAN! one and have always had dependable, honest, and fast service. Scott is the MAN! More

by JB6733ANDREWS Verified Customer Verified Customer

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Wonderful service, I always bring my car to Shottenkirk for all my service needs. Thank you for all my service needs. Thank you More

by MHBARRON Verified Customer Verified Customer

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Scott was awesome I love his ponytail too. will come back again for next service will come back again for next service More

by EDDIE.HEFFERON Verified Customer Verified Customer

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Great customer service. Always greeted with a smile. Fast service and it’s a joy bringing my F450 there anytime for service. Always greeted with a smile. Fast service and it’s a joy bringing my F450 there anytime for service. More

by JimM86 Verified Customer Verified Customer

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Austin’s professionalism, courtesy, knowledge and conversation contributed immensely to our pleasant experience at Shottenkirk Ford reflecting greatly on himself and the team there. conversation contributed immensely to our pleasant experience at Shottenkirk Ford reflecting greatly on himself and the team there. More

by GUS.BENTON Verified Customer Verified Customer

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Good people and perform the repairs in a timely manner. I would recommend them to other people. I would recommend them to other people. More

by SMCDONALD7003 Verified Customer Verified Customer

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