Scott Feinglass

I took possession of my brand new Porsche Taycan December 6, 2023 and have been having issues with the park assist since shortly after pick up. I've contacted customer care several times regarding this is 6, 2023 and have been having issues with the park assist since shortly after pick up. I've contacted customer care several times regarding this issue and have made least 2 service appointments. On my first appointment with Porsche Atlanta Perimeter Jan 4,2024, the service advisor was dismissive of my complaints and didn't even bother to log it in. I was directed to someone who sat in the car for a few minutes and told me that there were no issues. There wasn't a diagnostic done and I was sent on my way. Oddly enough, I was contacted a day later and asked why I hadn't hadn't arrived for my appointment. I contacted Porsche customer service via telephone and told they attempted to walk me through problem solving over the phone. After about a hour on the phone, the cs agent scheduled another service appointment for April 15 to include a loaner vehicle. I arrived to the dealership on April 15 and voiced my concerns. My vehicle was left and about 3 days later I was told that there were no issues with the car and everything was operational. When I went to pick up the vehicle, I was given an invoice that said that the PCM was updated and that there were no issues with remote parking through the app and sent on my way. No one offered to test the feature to ensure that it was working. I decided to test the vehicle myself through the app before leaving the dealership and again, it did not work. I notified the service advisors on hand who told me that "no one uses that feature anyway". I was set aback since it's one of the features that I use the most and one of the reasons I chose the vehicle, He also told me that they had no service records on my vehicle (not even the one I made in January) except for something in November. I purchase the car NEW in December so I don't have any idea what that service was for, nor would he tell me. I was resigned to leave without a resolution and as I was walking to my vehicle I was shocked to notice that the windshield had a large crack traveling through the middle of the windshield from the passenger side to the drivers side. I immediately returned to the service advisor who claims that it was there when I brought in the car. I assured him it was not and that I was not leaving with the car in that condition. He then told me he would contact me with the cost of repair. I shouldn't be responding for damage to my car that occurred while on their premises. Meanwhile, the reason I had the appointment in the first place is still unresolved. The way I have been treated is despicable and I plan to warn any and everyone about my experience. More

by iamatlien Verified Customer Verified Customer

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Great and amazing service. Great communication and everything as expected. Provided video review of service and also cleaned car Great communication and everything as expected. Provided video review of service and also cleaned car More

by DSCHINYEE Verified Customer Verified Customer

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Scott and the team at perimeter are the best, always solving issues quick and efficiently, solving issues quick and efficiently, More

by T2KFAIRCL Verified Customer Verified Customer

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My Advisor - Scott Feinglass was and always is very helpful and professional. He ensures I understand what is required to repair my 996 Turbo S. Service Manager - Chuck Turck ensures my vehicle is rep helpful and professional. He ensures I understand what is required to repair my 996 Turbo S. Service Manager - Chuck Turck ensures my vehicle is repaired in a timely manner and mitigates any issues that may occur from time to time promptly. I have been a loyal customer of Porsche Atlanta Perimeter for 20 years having all four my 911's serviced there. I wouldn't be a loyal customer for 20 years if Porsche Atlanta Perimeter was not the best service department in the state of Georgia. More

by TTCab Verified Customer Verified Customer

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I am satisfied with Overall service experience with Atlanta Porsche Perimeter center service when serviced my car Atlanta Porsche Perimeter center service when serviced my car More

by Kishore Kumar Verified Customer Verified Customer

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Excellent! Always treats us great everytime we are there for service. Has a great deal of knowledge of the cars and always has an answer for a question. Always treats us great everytime we are there for service. Has a great deal of knowledge of the cars and always has an answer for a question. More

by Saravouth Verified Customer Verified Customer

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Excellent dealership! I purchased a new Macan in 2016 from them and had an excellent purchase experience. I have both the Macan and our 2019 Cayenne serviced there and for I purchased a new Macan in 2016 from them and had an excellent purchase experience. I have both the Macan and our 2019 Cayenne serviced there and for the most part have had an excellent experience. Scott Feinglass, is extremely knowledgeable technically and pleasant to interact with. More

by rhn0 Verified Customer Verified Customer

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They do a fantastic job with the automobiles. Very knowledgeable service representatives and technicians. Prompt and courteous. Very knowledgeable service representatives and technicians. Prompt and courteous. More

by marksstoops Verified Customer Verified Customer

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My service associate, Scott Feinglass is always fantastic. However, I was not happy this time about paying $1,100 for one rear tire replacement, that included $500 for "having to calibrate the lan fantastic. However, I was not happy this time about paying $1,100 for one rear tire replacement, that included $500 for "having to calibrate the lane change camera". The fault is mine for not speaking up and questioning the necessity. More

by rhn0 Verified Customer Verified Customer

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Service was on time as scheduled. Service was somewhat expensive. The inspection was very thorough. Liked the video. Service was somewhat expensive. The inspection was very thorough. Liked the video. More

by JHL-1 Verified Customer Verified Customer

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