Scott Green | Page 3

Scott green went behind the call to take care of my windshield repair , handling speedy delivery and all insurance request. Wonderful service windshield repair , handling speedy delivery and all insurance request. Wonderful service More

by carrera2012 Verified Customer Verified Customer

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The entire team does a great job from the moment you drop the car off. Makes it a lot easier to keep your car in top shape. the car off. Makes it a lot easier to keep your car in top shape. More

by CALLEN29 Verified Customer Verified Customer

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I want to be honest in this survey because I believe Porsche as a brand deserves to know what is happening at this location — and because I was a loyal customer who will not be returning. I dropped my Porsche as a brand deserves to know what is happening at this location — and because I was a loyal customer who will not be returning. I dropped my vehicle off on 2/18 for an AC evaporator repair. What followed was one of the most frustrating and disrespectful customer experiences I have had — not just at a dealership, but anywhere. Two months passed with virtually no proactive communication. I was the one calling, following up, and eventually driving to the dealership in person simply because I could not get a response from my service representative. What made this worse was that after a month of no communication, no updates, and no resolution in sight, I was never once offered a loaner vehicle. I had to ask for one myself — and even that felt like pulling teeth. For a customer who had already been waiting weeks with no clear timeline, being left without transportation assistance and having to beg for what should have been a standard courtesy was deeply insulting. It communicated very clearly how little my time and loyalty were valued. When I asked to speak with a service manager, I was put on hold. When I did receive updates, they were inconsistent and contradictory — first told parts were pending, then that parts arrived but another was needed. No one took ownership. No one prioritized my time. When my car was finally returned after two months, I noticed the passenger signal light was broken and physically hanging off the vehicle as it was pulled up. I had to return it immediately. That is not a minor oversight — that is a reflection of how little care went into this entire service visit. I received this survey text with an invitation to call Derek Cornell before submitting feedback if I was unsatisfied. With respect — the time to make it right was during the two months my car sat there without meaningful communication. That window has passed. I own a Porsche because I believe in the brand. I am connected to a network of Porsche owners in Atlanta and beyond. I will not be recommending Porsche Atlanta Perimeter to any of them. That is not a threat — it is simply the consequence of losing a customer who came in with loyalty and left with none. More

by rthereron Verified Customer Verified Customer

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I was very happy with the expedited and friendly service by the whole crew. I had a flat tire and was squeezed in, which I did appreciate. Thanks Scott for the great support. by the whole crew. I had a flat tire and was squeezed in, which I did appreciate. Thanks Scott for the great support. More

by thomas.engel1 Verified Customer Verified Customer

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Scott Green is always a top notch professional and makes you feel welcome and appreciated when servicing my 2023 911S. Carl Griffith is amazing as well and is working with me on a future purchase. you feel welcome and appreciated when servicing my 2023 911S. Carl Griffith is amazing as well and is working with me on a future purchase. More

by TJLATL Verified Customer Verified Customer

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Dealership received my car immediately and began right away. The explained what they were going to do and then did a great job. They finished right on time and even brought the car back freshly washed and away. The explained what they were going to do and then did a great job. They finished right on time and even brought the car back freshly washed and vacuumed. More

by ecbenson Verified Customer Verified Customer

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Good service. Very professional! Good ! Very friendly! Very very nice! Comfortable waiting area! Nice experience!!! Very professional! Good ! Very friendly! Very very nice! Comfortable waiting area! Nice experience!!! More

by yong-75 Verified Customer Verified Customer

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Scott Green worked with the Parts Department to make sure that the correct part was ordered and then installed. The whole process took just an hour which allowed me to enjoy a nice Starbucks beverage and ca that the correct part was ordered and then installed. The whole process took just an hour which allowed me to enjoy a nice Starbucks beverage and catch up on some emails. More

by JHAMMELL Verified Customer Verified Customer

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Scott Green is a great service advisor and always keeps me informed. The work is done on time and there is little waiting around waiting for their attention. me informed. The work is done on time and there is little waiting around waiting for their attention. More

by RHUSSLE Verified Customer Verified Customer

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It starts with my AdvisorScott Green, his customer service and communication is excellent. Goes out of his way to assist, give advice, provide explanation on recommendations, etc. The Service is t service and communication is excellent. Goes out of his way to assist, give advice, provide explanation on recommendations, etc. The Service is thorough and professional. More

by SRK11 Verified Customer Verified Customer

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