Scott Lewis | Page 10

Excellent Salesperson, Excellent Manager's Excellent is the word of the day! I have Leased from herb Chambers Ford of Braintree for the last 18 years. All those sales were handles By Mr. Wayne Excellent is the word of the day! I have Leased from herb Chambers Ford of Braintree for the last 18 years. All those sales were handles By Mr. Wayne Lockard . This week I picked up my pre-ordered 2017 Ford Edge Titanium. Me and my wife Jinnie decided to order so we got just what we wanted. Wayne made the decision go so smoothly because of his Super Salesperson Skills. he helped us put together one of the finest Crossovers we have owned and it was very fast with his expert knowledge of how package groups went together. His kind and fun and way of selling made it very comfortable to work with him. And the Dealership as well. No BS no leading us on no talking us into things we did not want. Comfortable and easy going all the way. That is why we went to him for our last 5 cars. And what a great pleasure to have the best guy there ready to help 15 years of taking great care of me and my wife Jinnie. Any and all questions were answered right off the top of his head. Even questions I never even thought of he was able to explain and show us how everything worked and why. I would also like to thank some other 5 star people involved First Scott Lewis General Manager of the Dealership who personally made sure all was going well. Mr. Miguel Silva who made financing quick and easy to get through. Mr. Richard Trieber for putting the numbers together and helping us make them fit. Just and excellent Sales staff and Managers that have been so helpful over the 5 Vehicles we have purchased from this one Herb Chambers Dealership. I Hope Mr. Herb Chambers will take the time to personally thank these 3 men who clearly work to make the customer Happy and give off a feeling of kindness and Trust and a true caring for the customers who come into this Dealership. I have always recommended them and will continue to do so for another 36 month's until we will be back to order from Wayne again on the next one. Thank You again Wayne for all your help and experience 5 stars all the way!! John and Jinnie Walsh Hull Ma. More

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They made it easy This is my 12th new car and I can honestly say i could not be happier with the experience. My deal involved buying out my current lease and getting i This is my 12th new car and I can honestly say i could not be happier with the experience. My deal involved buying out my current lease and getting into a new F150. Everyone knew the Truck, the packages and after a few conversations I was able to walk out with a truck that fit all my needs, and some I didn't even have. Jimmy Zhao/Lisa Chamberlain- My two initial contacts, Thank you. With out our first few calls, I would have given up on trying to get a the new car. Miguel Silva- Thank you, I can't say enough. Not only did you know your trucks, you spent the time to physically walk me through the options. Every other dealer I have bought a car from, the sales manager just sits in a glass room calling the shots from a distance. Thanks. Scott Lewis- we traded some emails, and you were also instrumental in putting the deal together. We have never met, but next time I am in the dealer I will knocking on your door to shake your hand. Jason Arsenault- you left your monthly Dealer Sales Meeting with Herb, to deliver my vehicle and spend the time walking me through all of the features and the operation of the vehicle. Maybe next time you see me I will have a boat to tow, but if not I am sure my truck will be a lot of fun regardless. Herb, I want you to know I applaud The Braintree Ford Team. They do it right...!!!! More

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One of the best experience I had ever had I went to Herb Chanbers Ford looking for a Ford F-150 Raptor. And there i met Benjamin one of the best sales associates I've ever encountered, he help I went to Herb Chanbers Ford looking for a Ford F-150 Raptor. And there i met Benjamin one of the best sales associates I've ever encountered, he helped me and kept updated on when the Raptor would show up and treated me with the outmost respect and decency. If you where to ever buy a Ford go to Herb Chambers and ask for Benjamin he will take care you. More

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Outstanding Customer Service! After getting the 'run-around' from Ford corporate on a serious problem with a brand new vehicle, Scott Lewis, the dealership GM, followed-up immediat After getting the 'run-around' from Ford corporate on a serious problem with a brand new vehicle, Scott Lewis, the dealership GM, followed-up immediately and consistently throughout to make things right. Second vehicle I have purchased here. Definitely going back for my next purchase! More

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Florin Burghiu We recently purchased a 2016 Ford F150, Platinum truck. Florin Burghiu was very informative and helpful through the entire transaction. He is defin We recently purchased a 2016 Ford F150, Platinum truck. Florin Burghiu was very informative and helpful through the entire transaction. He is definitely a great asset to Herb Chambers Ford of Braintree. He paid close attention to my needs and any questions I had, and answered them in a prompt, friendly, yet business-like manner. Upon delivery of our vehicle, he was very thorough in explaining and demonstrating all the features of this new vehicle. To sum it up, Excellent Job Florin! More

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Best Car Buying Experience Ever We recently purchased an Explorer from Herb Chambers Ford Braintree and were lucky enough to have had Florin as our sales rep. He made our visit to th We recently purchased an Explorer from Herb Chambers Ford Braintree and were lucky enough to have had Florin as our sales rep. He made our visit to the showroom "the best car buying experience ever" with his politeness, knowledge of product and funny sense of humor. I can't imagine going anywhere else next time we need to purchase a car. A shoutout to Scott, the general manager, who was great and helped us with an issue on our Ford Edge. More

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Dealer Excellence This dealership's customer service is second to none. Sales Manager Scott Lewis is all about the experience, making certain that the customer receive This dealership's customer service is second to none. Sales Manager Scott Lewis is all about the experience, making certain that the customer receives the most updated information about the vehicle being purchased and is most helpful with the numerous steps necessary for purchase. He makes the whole process easy. Once I owned the car Florin Burghiu was extremely knowledgeable and helpful walking me through the set up and features of the vehicle. A pleasure to work with. Thank you to everyone involved in my leasing my new Ford Escape! More

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Awesome experience and outstanding service! my company recently purchased two Ford Explorer's. My dad had Brandon as a sales associate and he was terrific. I had the pleasure of dealing with Nat my company recently purchased two Ford Explorer's. My dad had Brandon as a sales associate and he was terrific. I had the pleasure of dealing with Nate. My dad's experience was five stars. I have to say I had the most professional and friendly service from Nate. He is a true asset to the Braintree location. I would send anyone looking to purchase a vehicle to him and I look forward to working with him in the future. I also give Nate five stars. The entire staff was fantastic from start to finish. More

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Worse Customer Service ever! Swindlers I feel I was completely misled by more than one person on more than one occasion during my purchase process and when I looked to the leadership (GM) f I feel I was completely misled by more than one person on more than one occasion during my purchase process and when I looked to the leadership (GM) for customer service and was met by an abrasive, unsympathetic and unprofessional responsive from a person who is representing a organization that prides itself on an unparalleled customer experience... not so much! I had gone into Herb Chambers Ford of Braintree on 10/19/2014 after driving by and seeing a Honda S2000 in the lot. I was promptly greeted by a a sales person, Shawn who started to tell me about this little car. He informed me that it had basically in a time capsule in someones garage since it were new and the owner's wife had encouraged the trade in of the car. I hadn't brought my trade into the dealer with me as I was just driving by and hadn't planned on purchasing a vehicle that day so I needed to go home and pickup the car that I would be trading. I should have left and never come back after the sales manager pressed me to "just finance" the car and he would "buy" my trade from me when I had a chance to bring it in! It was all very shady!... but he mentioned I was protected because of Herb Chambers 5 Day guarantee if I wasn't happy with the car... so I really couldn't go wrong right? I opted to get my go home and get my trade thinking it would be a better option. When I got back and we figured the price points on both the trade and the S2000 I was still hesitant about the purchase, but I liked the car and felt protected because I was yet again reminded, for a 3rd time mind you, of Herb Chambers 5 day money back guarantee and the 30 day trade in policy.... where could I honestly go wrong?!! The next day (Sunday 10/20/2014) my husband and I had gone into the dealership to finalize all the paperwork and to take delivery of the car. The finance manager AGAIN reiterated to us our right to the 5 Day return policy and the 30 day return policy. After taking the car home and driving it for a few days we realized that the car really wasn't for us and we should find another car that would suit our life much better. I called the sales person Shawn who was great and wanted to make sure that we were happy. He encouraged us to hold out for the 30 day policy where we can trade the car in for the purchase price for another vehicle that way we could be sure the car wasn't for us, but still have options. I'm sure he just wanted to keep a sale, but I set him to rest informing him that we would be purchasing a new vehicle, but it wouldn't be that car. We were that we had to speak to the general manager, Mr. Scott Lewes, and he would be the one to assist us. The next day I received a call from Mr. Lewis and explained the situation to him - that we wanted to find another vehicle, because this car would not be for us. Mr. Lewis then informed us that the 5 day and 30 day policies did not apply to convertibles and that he could do nothing for us. I was completely floored due to HIS employees on more than one occasion telling me about the policies? I was completely confused! I was informed and led to believe that I had these policies to protect me - I was either blatantly lied to OR Mr. Lewis doesn't inform his employees of company policy. I understand policy and how they work. What is policy on misleading customers? What is the policy for not training your employees on your policies? Either way this is now a customer service issue and I wanted some assistance or at least a willingness to be heard in order to come to mutually beneficial agreement. NO - Mr. Lewis was extremely rude and not at all helpful. When I informed him of what I was informed by his employees he simply said that he is not "privy" to private conversations what are had outside of his presence and no matter what I was told that is not the policy so I will have to "live with it". WOW!!!! This is the general manager of a dealership who advertises nothing but an amazing customer experience! I have since written to several emails to corporate and left Mr. Lewis 2 messages and have yet to receive further contact. I then find out after the facet that the car has been involved in an accident... time capsule huh? Buyer beware! They say anything to make a sale and clearly have xxxx customer service! Mr. Lewis should be ashamed of himself - he needs to have some integrity for his employees and should learn to be far less arrogant and cold on the telephone. People want to be heard, not ignored. You need to make a buck that fast and at this price - go for it, but remember KARAMA can be a tough thing to live with More

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Vehicle not ready when arrived. Salesman Mark great. Not ready after 1.5 hour drive when arrived. Service before pickup not complete. Hub assembly on front wheel needs replacement. Sold to me with n Not ready after 1.5 hour drive when arrived. Service before pickup not complete. Hub assembly on front wheel needs replacement. Sold to me with nail in tire!, Mark was great, finance great, mark is at boston herb Toyota now. Good website. Liked no haggle prices! More

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