Scott Najjar | Page 2

Fantastic young man very helpful did more then expected even delivery of auto.went over car made buying very easy in he y tog car even delivery of auto.went over car made buying very easy in he y tog car More

Helpful 0

Report | Print

Excellent service and professionalism along with friendly staff great great great great great great great great great great great great gates great that’s crazy to make someone use 25 words staff great great great great great great great great great great great great gates great that’s crazy to make someone use 25 words More

Helpful 0

Report | Print

Thank you Scott for you help yesterday It was quick Thank you Scott for you help yesterday It was quick and simple. We will see you next year on our next purchase. As always. Thanks again! Thank you Scott for you help yesterday It was quick and simple. We will see you next year on our next purchase. As always. Thanks again! More

Helpful 0

Report | Print

I was so excited to get a Mercedes, something I had wanted for years. When you buy a Mercedes, you expect the best service, to be treated amazingly and for everything to be smooth and great. NO that wa wanted for years. When you buy a Mercedes, you expect the best service, to be treated amazingly and for everything to be smooth and great. NO that was UNFORTUNATELY not my experience at all! I am so disappointed in the entire Mercedes of Grapevine company. I purchased my SUV during Covid time and at that time there was a weird license plate shortage, so I knew that I was not going to get mine for awhile, that is what Scott Najjar told me. There were also little things here and there that needed to be fixed; a chip in my windshield, the aux chord they gave me could have been a fire hazard, it was torn at the top with wires showing, etc.. Scott told us MULTIPLE times that he would call us as soon as the license plates came in and we could get everything fixed at one time. So I like a dummy, trusted him. MONTHS passed...I receive an email on November 25, 2020 congratulating me for having my car now for six months. I had not heard one peep about my license plates, even though I had called back in October to get an update and he just kept saying that he would call me and we would get everything taken care of. So, I email him back on December 1, 2020 and tell him that I was completely dissatisfied with the customer service and wanted to know what was going on with my plates etc...no word... After the first of the year, 2021, my plates magically appear at my doorstep mailed to me, no call, no email, no notice. So, after the holidays I try to call again, leave a nasty voice message about the plates and making an appointment to come up and have the things that we had talked about fixed and no response. So, yesterday, March 25, 2021 my husband goes up there, with an appointment and tells them what was going on and what all needed to be fixed. Well, the man tells him that it had been ten months since he had bought the car and that they were not fixing anything. My husband is livid at this point and asks to talk to a manager...certainly at Mercedes, this was going to be taken care of and they would say sorry and it would be no big deal. NO!!! The manager comes out and my husband tells him the story and he says that they would not fix the windshield because apparently it had been filled and they were not going to replace it, well this is the first that we had ever heard of it being filled and he acted like exchanging the aux chord was going to cost him a million dollars! My husband showed him where it was completely torn apart and loose at the plug in and he said, "Well you have had it for ten months." Whaaaat? Did you not hear a word we had been telling you? My husband asked for him to ask Scott to step out that he could verify what had taken place and the manager said that Scott had no memory of it and Scott was not coming out. This is NOT how a dealership should be run! It is run by COWARDS that have NO CUSTOMER service! I will never ever buy a car from here again. More

Helpful 0

Report | Print

In addition to the excellent service at your dealership, I went in to check out the new models and Mr. Najjar was most helpful, patient and provided excellent advice. Great team! Thank you. I went in to check out the new models and Mr. Najjar was most helpful, patient and provided excellent advice. Great team! Thank you. More

Helpful 0

Report | Print

Everybody it was very nice and they made the price no way I likeAnd the sales manager did everything I ask himAnd I was happy with the price I likeAnd the sales manager did everything I ask himAnd I was happy with the price More

Helpful 0

Report | Print

Worst customer service experience ever I have just purchased a 110k 2017 Acura NSX from Scott N and the deal was, he will arrange the shipping for me so i can get the car before the weekend I have just purchased a 110k 2017 Acura NSX from Scott N and the deal was, he will arrange the shipping for me so i can get the car before the weekend. As i had send the dealership the cashier check along with the fedex confirmation, he has been ignoring my phone calls and text messages till i had lest a voicemail saying i would like to cancel this transaction as my experience with him has nothing but not pleasant. He called me back in less than 5 mins. He still hasnt made any shipping arrangement and keep insisting me on calling his contacts to arrange the shipping. I understand every one has to make money but this is just shady. I cant even talk to an actual manager even though i tried to reach out to them via facebook. More

Helpful 1

Report | Print

car for the wife mike steen was a pleasure to work with and found the perfect car for my wife. it was a surprise and she loves i! thanks mike mike steen was a pleasure to work with and found the perfect car for my wife. it was a surprise and she loves i! thanks mike More

Helpful 0

Report | Print

Don’t waste your time I wouldn’t buy car mats from this dealership. Most arrogant sales organization that I have encountered. Go to MB of Plano and see the difference... I wouldn’t buy car mats from this dealership. Most arrogant sales organization that I have encountered. Go to MB of Plano and see the difference... More

Helpful 1

Report | Print

Awesome Experience We faced some issues with a car we bought at another Park Place Dealer and were told we could not go to Mercedes Grapevine. After talking to Scott Naj We faced some issues with a car we bought at another Park Place Dealer and were told we could not go to Mercedes Grapevine. After talking to Scott Najjar we were reassured we could and that they would up hold the Park Place name and level of service. He was right and we will always call Scott Najjar first when looking for another car. We found not only a Parl place representative but a friend! More

Helpful 0

Report | Print