Scott Paeske | Page 3

I was surprised when the sales manager told me I had to pay/buy the Code Etch because it was alread on the vehicle. However the General Manager had no problem excluding it to get me to the price I wanted t pay/buy the Code Etch because it was alread on the vehicle. However the General Manager had no problem excluding it to get me to the price I wanted to pay. Two different people with two different stories. Very disheartening. More

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This is my second time using this dealership. They work very hard to help get you the car you're looking for and for a good price. I would recommend them to everyone I know who's looking for a car. very hard to help get you the car you're looking for and for a good price. I would recommend them to everyone I know who's looking for a car. More

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They were knowledgeable and kind and so ready to help me with my car even though they were short staff they still solved my every need with my car even though they were short staff they still solved my every need More

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Great sales people. They go out of their way to make the car leasing process a good one. Service Dept is great also. On time & prompt to get the job done & get you on your way. car leasing process a good one. Service Dept is great also. On time & prompt to get the job done & get you on your way. More

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Very friendly, relaxed atmosphere. Willing to take the time to help you decide on vehicle. I think your administrative person collecting down payments could be friendlier. This is a big purchase and an time to help you decide on vehicle. I think your administrative person collecting down payments could be friendlier. This is a big purchase and an exciting time and she's collecting down payments. A thank you goes a long way. More

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This dealership stands out on its’ own! Professional, friendly, knowledgeable, patient, thorough and overall stupendous! We love our new car. Great team at Kia Wauwatosa! friendly, knowledgeable, patient, thorough and overall stupendous! We love our new car. Great team at Kia Wauwatosa! More

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My first time buying a new car. Everyone was very friendly and attentive to my needs. They got me what I was looking for and I left with the car I wanted. friendly and attentive to my needs. They got me what I was looking for and I left with the car I wanted. More

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Honestly a little bit of buyers remorse. I do like the car, however, I repeatedly stated that I wanted a sunroof. One of the first things I said to the sales person when we were in the first time was that car, however, I repeatedly stated that I wanted a sunroof. One of the first things I said to the sales person when we were in the first time was that I wanted a sunroof. I reiterated this multiple times, on both occasions. I told stories of how that was really the only feature that was important to me. Yet we ended up with a car without a sunroof. Yes, we decided to buy the car, so it’s on me. However, this is my first experience buying a new (or fairly new) vehicle at a dealer and as a previous sales person myself, in hindsight, it feels like maybe I wasn’t being listened to. We were never given a test drive before purchasing. We went from “can you buy this?” to “you’re buying it” without discussing a lot of details. In hindsight, that seems crazy, and I guess it’s on me for not pushing it, but again, as a sales person, you need to have the customer try the product. Eliminate all possible buyers remorse. I would have likely opted for middle row bucket seats if I had really gotten into it. Additionally, the first response I got from the sales person was a call and text stating that I had a reservation that very same day, within a few hours. I wasn’t told ahead of time that I had a reservation. I have 4 daughters, and we had no time to plan for anyone else to watch them, so we had to bring them along which made the experience that much more of a hassle. I think if we had proper communication ahead of time, we could have had someone watch our children and a much more favorable experience. Lastly, we weren’t given any paperwork with the purchase. Also, UVO isn’t working. We were excited in the moment, but again, in hindsight, I have some remorse. I know it’s how you do it, and shame on me for not pushing back more, but you’re good at making it feel like you should take this car today. The website makes it seem like this would be a cool customization experience. This was not that. Everyone was very friendly. High scores for that. More

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Awesome Team I love this Russ Darrow Kia in Wauwatosa I will recommend this Dealership to all of my family and friends Thank you Kia. will recommend this Dealership to all of my family and friends Thank you Kia. More

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A brand new car Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. More

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