Scott Prince | Page 3

I have found that each sales person, each service representative and each manager is extremely pleasant and conscientious! representative and each manager is extremely pleasant and conscientious! More

by JOHN@OCALAPERSONALINJURY.LAW Verified Customer Verified Customer

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Our experience with Cheryl was amazing. She goes above and beyond for you as a customer. We appreciate her staying after hours and even coming in on her day off to make sure everything was She goes above and beyond for you as a customer. We appreciate her staying after hours and even coming in on her day off to make sure everything was completed. Cheryl is truly a team player. We would also like to thank and acknowledge Eric Henderson and Scott Prince for all their time and efforts in assisting us after business hours as well. Eric also came in on his day off to make sure our financial documents were prepared and ready. This group of individuals are amazing at what they do and we would recommend for you to come in if you are looking for a new vehicle. Thank you to the team at Porsche of Ocala for making our dream come true. More

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This is a hard review to make. I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that t I've had a strong relationship with this dealer and would like to have one again in the future but this service event was not good. Understand that that relationship was with a different Service Manager, Service Advisor SA, different group of service techs. Starting with a call for an appointment. I could wait something like 2-3 weeks for an appointment with a loaner or come in 2-3 days without a loaner. I thought it would be 1-2 days service call so no problem. It wasn't, yet I was told by the SA that loaners were coming back that afternoon whenever I managed to get to speak to him. I questioned why they wouldn't give me a rental car as a loaner as many dealerships do including their BMR store right next door. I found out after all this was over that Porsche doesn't allow dealer to give anything but Porsche cars as loaners. Telling me that when I first questioned it would have ended the discussion, but it continued instead for the whole service event. After a week of borrowing my sister's car it got to the point where that wasn't always possible to do so, I got a rental for the second week. Next problem was reaching the SA. Voice mail, email, text, phone messages were all used with equal amounts of unsuccess. I asked what's the best way to reach you; text I was told. It didn't help. I would get a call back but it was usually a 1 or 2 later. I was at the dealer about 10 days into this service talking with a group of employees when Aaron SA call Skip (the Service Manager) over to the group. I Aaron told him about the parts delay in Germany which was holding up my warranty service call. The Parts Manager had already put in a ticket for these parts. Not sure what that means but it's something to do with getting the parts needed released to the dealer. Skip said he would call somebody about it. Next, I got a call saying the parts were released by Germany, should be here Monday and the job completed Tuesday or Wednesday. It finally was done and waiting to be washed. They would meet me at the rental car company with my Porsche that afternoon. That didn't happen but they did finally delivery the car to my home that evening. About a week later I got a call from Skip saying he wanted to make things better and that they fully intended to reimburse me for the rental car and would I be willing to revisit their review. This is it. I certainly hope our relationship returns to its former level as this is my 7th Porsche (there will be more) and I've been a 28-year member of PCA. I continue to be very happy with the my dealing with the Parts Manager Erica Harraman, Hans-Peter Maier Salesrep and Scott Prince General Manager. More

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Hans and all the Porsche staff were very professional and accommodating to our every need and desire from designing our 2024 Porsche Cayenne to the final delivery. And to put the icing on the cake they made accommodating to our every need and desire from designing our 2024 Porsche Cayenne to the final delivery. And to put the icing on the cake they made us fill extremely special when we went to pickup our Cayenne. They know how to do a ideal deal!! More

by rp976 Verified Customer Verified Customer

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EXCELLENT SERVICE, EASY, ACCOMODATING,MADE TRANSACTION FUN PEOPLE WERE FRIENDLY NO BS ABOUT PRICING AND ALL FINCANCIAL MATTERS MADE THIS TRANSACTION HAPPEN FUN PEOPLE WERE FRIENDLY NO BS ABOUT PRICING AND ALL FINCANCIAL MATTERS MADE THIS TRANSACTION HAPPEN More

by Charles Rowars Verified Customer Verified Customer

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My sales associate, Hans-Peter Maier, was very professional and provided excellent advise throughout the purchase process. In addition, the entire Ocala Porsche sales, parts and service staffs con professional and provided excellent advise throughout the purchase process. In addition, the entire Ocala Porsche sales, parts and service staffs contributed to a strong sense of support and appreciation of my business. More

by patrick55 Verified Customer Verified Customer

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Everyone kept me up-to-date, even offered me a meal. Over the top service. Over the top service. More

by yellowcub Verified Customer Verified Customer

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Cheryl was knowledgable and got me the best deal possible. She is an asset to the dealership possible. She is an asset to the dealership More

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Hans was incredibly knowledgeable and enjoyable to work with. John in the business office was also great. It was an pleasurable transaction. with. John in the business office was also great. It was an pleasurable transaction. More

by VC-Frattura Verified Customer Verified Customer

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I always reveive great service at Porsche of Ocala. Scott in Management, Aaron in Service, and Erica in parts have been most helpful in meeting my needs. Scott in Management, Aaron in Service, and Erica in parts have been most helpful in meeting my needs. More

by rlittle911 Verified Customer Verified Customer

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