Scott Sciaky | Page 24

Accomodating Love how accommodating the service team is with fitting me in. Whether it’s getting me a last minute appointment or taking me as a walk in they alway Love how accommodating the service team is with fitting me in. Whether it’s getting me a last minute appointment or taking me as a walk in they always fit me in More

by MCPHERON.ANDREA Verified Customer Verified Customer

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Poor communication from beginning to end Negative Review Rant coming your way.Subject: Orland Park Ford DealershipI am not one of those guys who get mad easily, but when I deal with such poor Negative Review Rant coming your way.Subject: Orland Park Ford DealershipI am not one of those guys who get mad easily, but when I deal with such poor customer service on multiple levels at a business I lose my cool. Orland Park Ford has done just that. Now normally people would say "oh I bet it was millennials working blah blah blah", but in this case no. Let's start from the bottom and work our way up. I pull in for service Thursday October 10th because my vehicle had some issues. I got there at 10:50am and was waiting in my car for 15 minutes before someone said "someone will be right with you". Finally another 10 minutes pass and someone finally came and helped. They took my car and I was on my way. I get a call hours later to tell me what was up with my car. After discussing what was wrong with my vehicles and the cost of repair I told the service rep Scott instead of fixing it I want to buy another car. Stop the work and get me to a a sales rep. "OK, we will have some call you back in 5 minutes." says Scott. So I wait an hour, dont get a call so I call the service guy back. Oh yeah i'll transfer you to the sales manager. So I talk to the sales manager and say i want to trade in my car and buy one from them (Bruno). At this point if you were a sales guy would be like xxxx sweet, fish in a barrel, easy sale. No this guy just said, ok what are you looking for. I give him my specs and say what i am looking for. He goes ok, let me look everything over and I will give you a call in 5 minutes. I said ok, if you want to send me some pictures of options we can do that too. I am trying to save us time so when i came in we can move fast on this. he said ok no problem. You guessed it 10 minutes pass no call. 30 minutes, an hour, hour and a half nothing. I then call in and no one is answering their phones. The operator there has as dull as a butter knife and sounded miserable, she wouldn't check if anyone was there, just blind transferring me every which way. I then tried back after another 30 minutes. Finally at the 3 hour marker I just head into the dealership. It is 5pm at this time, I asked for sales numbers options etc. initially at 1:30pm mind you. I get there and I get greeted by a salesmen who I end up sitting down with. Temo was his name I believe, out of everyone Temo was honestly the easiest to work with. Was very transparent and ran through options with us. Then Dimitri showed up as I sat with him a few months back and ran numbers for over 4 hours. Dimitri and Temo tag teamed the sale and worked with us on running numbers. We finally decided on a car and they gave us a number of what the monthly payment would be. BUT that number was wrong, they threw this arbitrary number in there to entice us to close the deal. So when it came time to close I had to sit there and haggle with them another 30 minutes because i felt they were trying to scam us. Bruno was trying to back pedal and explain why the number was that low when it should have been the actually figure we were paying. We worked out a number and closed the deal. Then Bruno comes up and says, "thanks bring us more business what do you say?" Why would I do something like that Bruno? I finally left the dealership at 10pm. I spent 10 hours of my day trying to buy a car from this place when I offered cash down and have great credit? On top of it the vehicle we purchase had no floor mats in it. Dimitri said he would have them ready first thing the next morning....... I show up at 11am to allow some time because I am sure he had to get things rolling in the am, the mats weren't available....I waited over 30 minutes to be told, "oh we have to order them, i will call you when they come in." So again wasted time there when i could have received a phone call to tell me to hold off on coming in. Saturday rolls around I notice our new car has a slight rattle and the smell of oil or gasoline are coming through the vents when I drive. I immediately called in about it. This time I will say Dimitri was very helpful and understanding we scheduled a time and I got into the shop and they fixed everything that needed too. The service tech Thomas was very helpful as well this time. I did appreciate them resolving that issue. To wrap up this ridiculously long story here is my final thought: I understand you sales guys work ridiculous hours and only make money when you sell something but listen, if you are trying to sell some have some personality, bring some positive attitude to the table. How do you expect people to come back when you seem like you don't want to be there and you spend way to much time trying to close a sale. I have been in sales my whole life. It is about personalization, communication, efficiency and transparency. I felt NONE of that was given to me when I came in and bought a vehicle from you all. This all starts from a phone call guys, it starts with an upbeat tone, the person on that other end of the phone did not seem happy, the sales rep I spoke with did not seem happy, the manager, not happy. The only person I truly felt liked their job or cared about the customer were Thomas the service tech and the porter who drove me to and from my house. I suggest you guys figure out how to hash out your communication issues and bring some positive energy in the place. In the meantime, I am taking my business elsewhere. Tom More

by TOMPURRAZZO Verified Customer Verified Customer

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Horrible customer service The car was fixed after a recall issue. My advisor was Scott who when I made the appointment and showed up that morning was kind and nice. Told me tha The car was fixed after a recall issue. My advisor was Scott who when I made the appointment and showed up that morning was kind and nice. Told me that he would call 2-3 hours to let me know the status of my car and if the facility would keep it for 2-3 days or can fix it same day. I never received a call. At 11:30 am that day I called and he was paged and sent to his line. He never picked up. After calling again around 3:40pm I was told that the car has been ready. I took a lyft to go pick up my car. He was speaking with his manager and proceeded to lie about trying to find my number to call me or that I wasn’t supposed to leave that morning because he wanted to look for a rental which was a lie. He knew I was calling my daughter for a ride that morning because he kept telling me how he couldn’t do anything for a rental until the car was inspected to see how long it would take to get fixed. The only good thing was that the mechanic did his job other than that Scott and his team don’t care about their customers and are rude and liars. More

by SAbutaa Verified Customer Verified Customer

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Everything was great My service guy was informative and great. I always like coming to Rizzo because of my he professionalisms that they offer. Been coming to Rizzo over 2 My service guy was informative and great. I always like coming to Rizzo because of my he professionalisms that they offer. Been coming to Rizzo over 20 years. Coffee room is good. TV needs to be lowered in volume. More

by jdbmc84 Verified Customer Verified Customer

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Service with a smile I came in for routine service. Scott greeted me right away and began service. I out with in an hour. Don’t get any better than that. I came in for routine service. Scott greeted me right away and began service. I out with in an hour. Don’t get any better than that. More

by MICNTER Verified Customer Verified Customer

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Outstanding service Following through from sale to excellent work in service department is why I am a loyal customer ( currently 5 autos from JRFord)and soon a sixth, as Following through from sale to excellent work in service department is why I am a loyal customer ( currently 5 autos from JRFord)and soon a sixth, as my youngest son is finishing college. More

by JAWLAWLTD Verified Customer Verified Customer

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Excellent customer service The service writers ho put of there way to help others , The mechanics are top notched and go the extra mile for the customer. I cant say enough good The service writers ho put of there way to help others , The mechanics are top notched and go the extra mile for the customer. I cant say enough good things. More

by Andrew T Verified Customer Verified Customer

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Inspection Back of my 2018 escape was making noise. Found sway bars needed to be replaced. Next day it was done. Great service thank you Scott Back of my 2018 escape was making noise. Found sway bars needed to be replaced. Next day it was done. Great service thank you Scott More

by DCNPETE Verified Customer Verified Customer

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Always great service! I have a 2010 Lincoln MKT & have it serviced at Rizza for a long time. The service is always done promptly and efficiently. The service managers are a I have a 2010 Lincoln MKT & have it serviced at Rizza for a long time. The service is always done promptly and efficiently. The service managers are always trying to help the customers get their cars fixed in the most competent and fast means. More

by PATRICKFITZGERALD Verified Customer Verified Customer

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Always Pleasant Service Department is always pleasant to deal with. They also always have rental car available through Enterprise. Even when they are very busy they t Service Department is always pleasant to deal with. They also always have rental car available through Enterprise. Even when they are very busy they take the time to explain everything to you. More

by EPOTTER0 Verified Customer Verified Customer

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