Scott Shaffer | Page 9

Dropped in for an oil change Made an appointment at another dealership for a lube and oil, other dealership took 20 minutes before they even greeted me for my appointment, then ga Made an appointment at another dealership for a lube and oil, other dealership took 20 minutes before they even greeted me for my appointment, then gave me a ridiculous quote for an oil change. Said thanks for waiting my time and hauled over to Coulter Infiniti. I apologized for just dropping in and asked if it was possible to get an oil change done that day. Scott said sure and squeezed me in, said it would be an hour and a half to 2 hours. By the time I was done talking with him my car was in the air, and was completed just shy of an hour, including the wash. I appreciate the service greatly and will return, with an appointment of course. More

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Wounderful experience Coulter Infinity in Mesa I’ve had really bad luck with dealerships here in Arizona. I've dealt with quite a few dealerships that were dishonest an Coulter Infinity in Mesa I’ve had really bad luck with dealerships here in Arizona. I've dealt with quite a few dealerships that were dishonest and they didn’t value their customers. I am dealing with a brand new car that is turning out to be another lemon. I had to do some research and take my Infiniti to another dealership to get some honest work done. I discovered Coulter Infiniti in Mesa. I have to say wow, they actually treating me like a customer and a human being. They did everything I ask them to do and they did their best to fix my car. They kept me up-to-date, they gave me a loaner car. I have to tell you the experience was absolutely amazing. I love the fact that Coulter is family-owned. They made me feel like they cared. I say whatever works. LOL I’m not exaggerating when I say Coulter Infiniti in Mesa has restored my faith in dealerships. That is so big for me especially when we live in a world of so much dishonesty. So go buy a car from Coulter Infiniti in Mesa and they will treat you like a person that just spend their hard-earned money on a car. You have no idea what you have done for me. Thank you Coulter Infiniti in Mesa More

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Always A Great Experience It was my first maintenance on my new QX60 and Scott did an Superb job with customer service. I arrived about 30 min earlier than my scheduled appt bu It was my first maintenance on my new QX60 and Scott did an Superb job with customer service. I arrived about 30 min earlier than my scheduled appt but he had my loaner car ready to go. Very personable and listened to my concerns. When my car was ready, I arrived to a nice clean vehicle (they are always so good at that). Scott sat in my car with me and showed me a few things. The Service Team is always great to deal with! Another reason why Coulter Infiniti will always have me as a loyal customer! Thank you Scott! More

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Exceptional service. Great group of professionals. Exceptional service. Have been a customer at this location for over 8 years and an Infinity owner since 2ooo. Have owned 4 of the Infinity brand and s Exceptional service. Have been a customer at this location for over 8 years and an Infinity owner since 2ooo. Have owned 4 of the Infinity brand and service and support have always been a big reason for my purchases. More

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Outstanding This is by far the best dealership I have ever been to. They were very friendly and helpful I was in and out quickly and enjoy going to have my car wo This is by far the best dealership I have ever been to. They were very friendly and helpful I was in and out quickly and enjoy going to have my car worked on More

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Fabulous Service Dept. Moved to AZ from CA and had a choice of dealers to service my 2015 Infiniti Q50. Couldn’t be happier with my choice of Coulter Infiniti. Exceptionally Moved to AZ from CA and had a choice of dealers to service my 2015 Infiniti Q50. Couldn’t be happier with my choice of Coulter Infiniti. Exceptionally responsive and professional service. More

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Great Service Scott Great service! Scott took great care of us and our car. Loaner and check in was smooth, work was completed on time and car was ready as promised. Plus Great service! Scott took great care of us and our car. Loaner and check in was smooth, work was completed on time and car was ready as promised. Plus Scott was proactive in updating me on car status. More

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