Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 31

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
447 Reviews
4.7

447 Reviews

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447 Reviews of Scott Spath

July 30, 2021

Dealership Rating
Employee Rating

I always appreciate the great service I get at Ganley Ford. They are all so polite and professional. I would highly recommend this dealership for service and sales More

by KFIELDS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Jul 30, 2021

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 13, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 27, 2021

Dealership Rating
Employee Rating

Very friendly and good work done but service was slow and advisor did not update me on progress... Almost 2 hrs to change a tire. Also waiting area did not have any beverages. More

by djnbastock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 26, 2021

Dealership Rating
Employee Rating

I took my Escape in to have the rear hatch serviced. I had a 9:30 appointment but the car was not taken until just before lunch. Not sure why, but this caused me to have to leave it over night to be compl More

by LZUPKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 26, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're sorry for the delay and appreciate your patience. Thank you for your business, we hope to see you again!

July 23, 2021

Dealership Rating
Employee Rating

They got me in and out for my appointment. They did a great job on my wheel alignment. The cost was reasonable. The service was great. More

by LOUIEEDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Jul 24, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

July 23, 2021

Dealership Rating
Employee Rating

Want to rescind my earlier review of your dealership as I found out from a former Ford service manager that there is absolutely nothing wrong with my left lower ball joint as I was told from you people that More

by brianwwelty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 09, 2021

Ken Ganley Ford Norton responded

Hello Brian, We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 22, 2021

Dealership Rating
Employee Rating

Estimate was 4 times higher than what I paid at a local mechanic and estimate didn't even address the issue at hand. Not happy More

by avppark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 06, 2021

Ken Ganley Ford Norton responded

Hi, we are sorry to hear about your disappointment with the estimate that you received and would love the opportunity to discuss this with you! We replied to you privately on 7/22/21 at 7:34 PM to reach out to our Service Manager directly with your name & phone # so we can contact you. Thank you for your time!

July 15, 2021

Dealership Rating
Employee Rating

Clean. Friendly staff. Usual wait time for a dealership. Price is higher then an outside oil change vendor but other inspections are done also so I understand. More

by Celestefournier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Ken Ganley Ford Norton responded

Celeste, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

July 08, 2021

Dealership Rating
Employee Rating

Very polite and informs you what u may need on your car filter and tire wise! Very informative. Washed the car and made sure I was happy with there work! More

by Marty krunich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jul 08, 2021

Ken Ganley Ford Norton responded

Thank you, Marty, for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 06, 2021

Dealership Rating
Employee Rating

Always excellent to deal with! Never had any problems when ever I did they took extra care to resolve the issue We have bought many vehicles from Ganley More

by KAREN.MARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2021

Ken Ganley Ford Norton responded

Thank you for your business and this review, Karen. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

July 05, 2021

Dealership Rating
Employee Rating

I bought my 2020 Ford Fusion from this dealer. It is my 3rd Fusion. I have owned every generation. This car is my work vehicle. I put on a lot of miles and I depend on it. I am new to this dealer since I b More

by Jordan P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Kirchenbauer, Fulton Benya , Paul Asano

Jul 05, 2021

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jul 10, 2021

Ken Ganley Ford Norton responded

Jordan, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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