Scott Sutton | Page 21

Scott are the best agent in this location very honest and always giving me a good felling when I pick up my car . Highly recommended I personally asking over the phone that only Scott will get me in even if always giving me a good felling when I pick up my car . Highly recommended I personally asking over the phone that only Scott will get me in even if I need to wait more time ! More

by BARFRIDONFF1 Verified Customer Verified Customer

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Scott was able to explain to me the process of service, and waiting at the lobby wasn't to bad thank you and waiting at the lobby wasn't to bad thank you More

by pgj0210 Verified Customer Verified Customer

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Very good communication and service would definitely recommend. They were really helpful and fast service recommend. They were really helpful and fast service More

by mejiaangie Verified Customer Verified Customer

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I’m so happy with the professional services BMW of Bakersfield always provides for me. Thank you Scott I appreciate you. Bakersfield always provides for me. Thank you Scott I appreciate you. More

by CYNTHIAESCALANTE Verified Customer Verified Customer

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a light i never had turn on was all of a sudden on and now won’t come off! even though that service is not required. I believe it was purposely turned on so i’d have ro get a service done there on order f now won’t come off! even though that service is not required. I believe it was purposely turned on so i’d have ro get a service done there on order for them to reset the sensor. So annoyed More

by rvplupercio Verified Customer Verified Customer

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The problem was never fixed since early Mar 2024, the initial time I had the X5 for checked up on the warming light for engine service. A few days after l was told the problem was fixed, I took the vehic initial time I had the X5 for checked up on the warming light for engine service. A few days after l was told the problem was fixed, I took the vehicle to LA. It broke down on I5 at the canyon where there was no reception for wireless communication. The vehicle had to be towed to the dealership for another check up. This time, I was told there were two sensors in the engine which needed replacement. I spent a lot of money to replace them. I was told it was tested drives and everything was great. A few days later, the check engine warning light came on again. I took it back to the dealership to have it checked out. This time, I was told the cable connecting the battery needed to be replaced. The vehicle was in the shop from Jun 16 to Jul 26. I was told they were way for the part from Germany. When I picked up the vehicle in late morning on Jul 26. I had to paid approximately $2500 again for the repairs. I drove approximately seven miles from the dealership on the way home, the warming light to check engine came on again. It stilled twice on me when I drove it back to the dealership to have it rechecked. In total, I spent over $8000 on the vehicle during the period of three months, including extra $200 to have it towed from the highway back to the dealership after the vehicle was checked out. Up to now, the problem has not been fixed after spending all this money. Besides I did not have a reliable vehicle to use for over four months. I am considering seeking options on what alternatives I may have including contacting the BMW headquarters for help. More

by LH Verified Customer Verified Customer

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I had an excellent experience and I am pleased with the work done. Scott kept me update with the progress of my car repairs. Scott was friendly and professional and very knowledgeable. Thank you!! work done. Scott kept me update with the progress of my car repairs. Scott was friendly and professional and very knowledgeable. Thank you!! More

by MAMAE6 Verified Customer Verified Customer

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The people are always friendly at this dealership if I ever have a problem with service, Scott Sutton takes care of it fast and efficient ever have a problem with service, Scott Sutton takes care of it fast and efficient More

by JJFLANDE Verified Customer Verified Customer

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I already paid last week for same work, but it was not because something else need to be done. But still have to pay twice.:( because something else need to be done. But still have to pay twice.:( More

by MRLAL2005 Verified Customer Verified Customer

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Service is good and Scott is Outstanding always he always gets the job done quickly and responds quickly to any messages gets the job done quickly and responds quickly to any messages More

by KATMCG1 Verified Customer Verified Customer

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