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Scott Tierney
176 Reviews
Dealership Experience
1 yr, 9 mos
Languages Spoken
English
176 Reviews
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176 Reviews of Scott Tierney
Verified Customer
July 28, 2025
The service was great and the techs were excellent. I have no complaints except that you never have rental cars available, but that's not the service people or tech fault. They were easy to deal with I have no complaints except that you never have rental cars available, but that's not the service people or tech fault. They were easy to deal with. More
by JFENNIMORE
Other Employees Tagged: Kyle Rivera
July 26, 2025
I would rate Scott Tierney very highly. He was professional, attentive, and provided outstanding customer service. He was also extremely helpful and knowledgeable in all aspects of the serv He was professional, attentive, and provided outstanding customer service. He was also extremely helpful and knowledgeable in all aspects of the service. I appreciated his thoroughness and friendly attitude throughout the experience. On the other hand, my experience with Kyle Rivera, the service manager, was mixed. While he helped investigate the issue and identify that my parts had not been ordered—as I was previously told—he mentioned he would follow up with a call, but unfortunately, I never received that follow-up. I appreciate his initial effort, but consistent communication would have made the experience much better. More
by Leidy
Other Employees Tagged: Domonick LoBianco , Kyle Rivera
July 24, 2025
Easy in and out. Scott understood how important it was to have the hood ornament added to the front of "Frank", our 2013 Jaguar. He also let us know promptly about th Scott understood how important it was to have the hood ornament added to the front of "Frank", our 2013 Jaguar. He also let us know promptly about the B board order for repairing the fabric near the doors. More
by carolemb
Other Employees Tagged: Kyle Rivera
July 17, 2025
My service tech, Scott T, was professional and attentive to my needs. I'm pleased with Scott's performance. Since I know you read these comments, I would like to share the following. A dedicated waiting a to my needs. I'm pleased with Scott's performance. Since I know you read these comments, I would like to share the following. A dedicated waiting area would provide a better customer experience. From my experience, most, if not all, other high-end auto dealerships have a dedicated customer waiting area. Your waiting area is located on the main showroom floor and seems out of place for a higher-end dealership. Also, could you improve the snacks for your clients? Considering how much cars like ours cost to service, the dealership could afford to spend a bit more money on things like these. More
by GeneD
Other Employees Tagged: Kyle Rivera
July 17, 2025
Great service. My windshield wipers were not working and they had to order a Part. When the part came in, we were packing up for a long trip and I was unable to bri My windshield wipers were not working and they had to order a Part. When the part came in, we were packing up for a long trip and I was unable to bring the car in for replacement work. Scott sent his people out to my home to pick up my car and return it to me a little later in the day. Everything works perfectly now. Again, it was great service. More
by SZSTEARN
July 09, 2025
Since day 1 of purchasing our car we have had mediocre experiences at best. I will say that Chris Richardson is an outstanding addition to your dealership and if we had been working with him from the begi experiences at best. I will say that Chris Richardson is an outstanding addition to your dealership and if we had been working with him from the beginning we would be buying our next car from you. He is professional, invested in your dealership as well as making sure the customer has nothing but the best experience. More
by gillybirnie05
Other Employees Tagged: Chris Richardson
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