Scotty Redmond

I did not plan to leave an additional comment, but the dealership's response requires clarification. I received an offer of $33,400 for my vehicle through the Bidbus auction platform. When I arrived at t dealership's response requires clarification. I received an offer of $33,400 for my vehicle through the Bidbus auction platform. When I arrived at the dealership to complete the transaction, that offer was reduced to approximately $30,000. After further discussions, I proceeded with the sale — at a price lower than what was initially agreed upon — based on the dealership's representations regarding payment. I was told my check would be available on the 17th. Relying on that promise, I turned over my vehicle. When I followed up, I was informed the dealership would not release the check because they were still waiting for the title — a condition that was never clearly communicated before I handed over my car. What made this worse is that by this point, the dealership had already sold my vehicle to another buyer while continuing to withhold my payment. I eventually received my check — without the dealership ever having received the title — which directly contradicts the reason they gave for the delay and raises serious questions about whether that explanation was ever valid. The dealership's response here did not address a single one of these facts. Instead, it commented on me personally, which I found unprofessional and telling. If you are considering selling your vehicle, protect yourself. Get the final offer, payment date, and every condition for releasing your check in writing before handing over your keys. Compare offers with other dealers. And based on my experience, I would also caution anyone using Bidbus to thoroughly vet the winning dealership before completing any transaction — the auction platform connects you to the dealer, but once your car is in their possession, you are on your own. Do not let passive acceptance cost you your assets. More

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I sold my vehicle to Volkswagen of Garden Grove through the Bidbus auction platform. The initial offer was $33,400. When I arrived to complete the transaction, that offer was reduced to approximately $30,0 the Bidbus auction platform. The initial offer was $33,400. When I arrived to complete the transaction, that offer was reduced to approximately $30,000. I proceeded with the sale based on their representations about payment. I was told my check would be available on the 17th. I turned over my vehicle relying on that promise. When I followed up, I was told the check would not be released because they were still waiting for the title — a condition never communicated before I handed over my car. By that point they had already sold my vehicle to another buyer while continuing to withhold my payment. I eventually received my check without them ever having received the title — directly contradicting the reason given for the delay. When I raised these concerns publicly, the dealership's responses did not address a single fact. Instead they commented on me personally, which I found unprofessible and telling. If you are selling your vehicle here, get the final offer, payment date, and every condition for releasing your check in writing before handing over your keys. And thoroughly vet any dealership before completing a transaction through Bidbus — once your car is in their possession, you are on your own. More

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Garden grove vw made my first car buying experience super simple and not very time consuming either I would recommend this dealership to anyone wanting a vw simple and not very time consuming either I would recommend this dealership to anyone wanting a vw More

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Hands down worth the drive if you aren't in the surrounding area! I have been to Volkswagen dealerships all over LA and this location is by far the BEST! I was almost ready to give up for the day g surrounding area! I have been to Volkswagen dealerships all over LA and this location is by far the BEST! I was almost ready to give up for the day going from dealership to dealership looking for the best deal on my 2015 Jetta and decided to make one last stop to VW Garden Grove; I am very happy that I did. I had the pleasure of working with Mr. Redmond who made the process of selling my car quick and easy. Mr Redmond was the best car salesman I've ever had the pleasure of working with! Between Mr. Redmond and Mr. Ward I was offered even more than I was expecting for my car, and way over what any other VW dealership offered me. I at no point felt like I wasn't receiving anything but the best deal and service! After the sale was complete I expected to Uber myself home from the dealership; Mr. Ward went above and beyond any customer service expectations and offered me a ride home & a car to use while I completed my local errands for my move across country! This dealership really made my car selling experience seamless and if at any time I find myself back in California this would be my first stop for auto shopping! Seriously, if you go anywhere else you are doing yourself a disservice. More

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2 hours with an appointment for a lil change. First time at this Volkswagen and last the people working in service e where the rudest people I have ever come across at a Volkswagen. I wouldn’t ev First time at this Volkswagen and last the people working in service e where the rudest people I have ever come across at a Volkswagen. I wouldn’t even be here if I didn’t need my oil changed next time I’m goin elsewhere stay away from here period! I wouldn’t even buy a car here is service is rude then their sales time is probably no better bunch of unprofessional rude people. More

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Very unprofessional and rude. Service department is the same, very rude and confrontational. Don't waste your time at this dealership and find one that isn't going to insult you. same, very rude and confrontational. Don't waste your time at this dealership and find one that isn't going to insult you. More

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